Hi Charlie,
Thank you for sharing such a thoughtful review. We’re glad our team could help with the reset and setup guidance, and we really appreciate your honest feedback about making the buckle sturdier. Product feedback like this is extremely valuable to us, and we’ll continue working to improve both the product and the support experience.
The SATELLAI Team
Hi Angie,
Thank you for sharing your experience! We’re happy to hear the collar has worked well for your homestead, especially in tough weather and on a large property. It’s great to know the GPS, app, custom boundaries, and no-go zones have brought you peace of mind. We truly appreciate your support.
The SATELLAI Team
A
Andres Smith · 写过 2 条评价 · 体验于 2025-11-30 ·
★★★★★
不错的狗项圈
良好的产品和客户服务。
强烈推荐
SATELLAI 回复2026-05-21
Hi Andres,
Thank you for the recommendation! We’re glad to hear you’re happy with the collar and our customer service. Your support means a lot to us, and we’ll keep working to deliver a reliable product and helpful support.
The SATELLAI Team
F
Fazlullah Mohammed · 写过 310 条评价 · 体验于 2026-01-17 ·
★★★★★
早上好大家周末愉快…
大家早上好大家周末愉快
SATELLAI 回复2026-05-21
Hi Fazlullah,
Thank you for taking the time to leave us a review. We appreciate your support and hope you have a wonderful weekend as well!
The SATELLAI Team
M
Michaela Pigeon · 写过 1 条评价 · 体验于 2025-12-21 ·
★★★★★
最好的衣领和客户服务
SATELLAI 回复2026-05-21
Hi Michaela,
Thank you so much! We’re very happy to hear you’re satisfied with both the collar and our customer service. Your support means a lot to the SATELLAI team.
The SATELLAI Team
Hi Anastasia,
We’re very sorry your experience felt frustrating and stressful, especially when your dog was affected during indoor use. We want to clarify that SATELLAI does not intend to mislead customers; however, GPS-based fencing can be affected by indoor environments, nearby structures, and boundary placement, even when the app shows signal status. We understand that the return process and repeated information requests felt like a runaround, and that is not the experience we want. Our support team has escalated your feedback and will continue following up through the official support channel to review the return request and available options. We also appreciate your comments about review transparency and have shared them internally.
The SATELLAI Team
Hi Justin,
Thank you for sharing your experience with Nala! We’re happy to hear the geo-fence and correction have been working well on your property, and we appreciate your thoughtful note about indoor use. We’re also glad our team could help quickly with the screw replacement. Thanks for trusting SATELLAI.
The SATELLAI Team
S
Samantha Lacasse · 写过 1 条评价 · 体验于 2025-12-09 ·
★★★★★
项圈和应用程序运行良好
项圈和应用程序运行良好。该应用程序用户友好且易于导航。
SATELLAI 回复2026-05-21
Hi Samantha,
Thank you for your kind review. We’re glad to hear both the collar and app are working well for you, and that the app feels easy to use. We truly appreciate your support.
The SATELLAI Team