SATELLAI

Hi Katy, Thank you so much for taking the time to share such a thoughtful and detailed review. We’re truly grateful to hear that SATELLAI has become a helpful tool for your two Anatolian Shepherds and your family’s 25-acre farm. It means a lot to know that the collars have helped keep your livestock guardian dogs safely on your property, and that the battery life, virtual fence setup, GPS tracking, and all-inclusive Telecom subscription have worked well for your needs. We’re also so happy to hear that our support team made you feel cared for throughout the process — especially during a stressful situation like losing a collar. Your feedback about offering a more secure buckle or heavy-duty clip-style collar band for strong working dogs is extremely valuable. We’ve shared this with our product team for further review, as feedback from real farm and working-dog use cases helps us continue improving the product. Thank you again for trusting SATELLAI, for coming back to us after trying another system, and for recommending us so highly. We truly appreciate your support and are honored to be part of keeping your dogs safe. --The SATELLAI Team--

Hi Ron, Thank you so much for sharing your experience! We’re thrilled to hear that SATELLAI has been working well for all three of your dogs and helping provide extra peace of mind around your property. It’s great to know that the virtual fences, correction features, location tracking, and activity history have all been useful for you. We’re also happy that our Customer Support team has been responsive whenever you needed assistance. Thank you again for trusting SATELLAI with your dogs and for taking the time to share such detailed feedback. We truly appreciate your support! --The SATELLAI Team--

Hi Andres, Thank you so much for your amazing feedback! We’re really happy to hear that you’re enjoying the collar, the app, and our customer support experience. It means a lot to know that our team was able to respond quickly, answer your questions, and help as much as possible even with the third-party purchase situation. We always try our best to support our customers and make the experience as smooth and stress-free as possible. Thank you again for choosing SATELLAI and for recommending us. We truly appreciate your support! --The SATELLAI Team--

Hi Connor, Thank you for sharing your experience. We’re truly sorry that the location drift made you feel unable to fully trust the virtual boundary, especially when your dog’s safety is involved. We completely understand how concerning this must have been. For the best and most stable experience, SATELLAI is ideally used in a more open outdoor area with clear sky visibility and a virtual fence larger than 0.5 acre. A setup with more distance from nearby buildings and less heavy tree coverage generally provides a more suitable environment for GPS-based boundaries. If you would like to discuss your property's layout or any specific concerns, please feel free to reach out to our customer support team. You may also take our Collar Compatibility Quiz for a quick assessment: https://satellai.com/pages/collar-quiz. That said, we understand that the performance you experienced did not meet your expectations. We take your feedback seriously and have shared it with our product and technical teams as we continue improving location stability and the overall user experience. We’re sorry again for the frustration this caused, and we appreciate you bringing it to our attention. --The SATELLAI Team--

Hi Daniel, Thank you so much for your wonderful feedback! We’re really happy to hear that our Customer Support team was able to help quickly and make things right when you had an issue with the charging cord. It’s also great to know that the collar has been helpful for training your pup and giving you more peace of mind during camping and hiking. That’s exactly the kind of experience we hope SATELLAI can bring to pet parents. We truly appreciate your support and your kind words. Thank you again for choosing SATELLAI! --The SATELLAI Team--

Hi Tori, Thank you for taking the time to share your detailed feedback. We’re truly sorry that SATELLAI did not meet your expectations and that you experienced boundary drift, false alerts, frequent notifications, and frustration during the return process. We understand how disappointing it must have been to go through troubleshooting and still feel that the product was not the right fit for your setup. This is not the experience we want any customer to have, and we take concerns like this very seriously. Your feedback has been shared with our product and support teams for internal review, including the concerns around boundary accuracy, notification controls, Beacon performance, and return communication. We are continuing to improve both the product experience and the way we support customers when issues are reported. We’re sorry again for the frustration this caused. Thank you for bringing these concerns to our attention and giving us the opportunity to review and improve. --The SATELLAI Team--

Hi Kristina, Thank you so much for your kind words! We’re really happy to hear that our Customer Support team was able to respond quickly and provide helpful support. It also means a lot to know that the collar has made life with your pet easier. Feedback like this is incredibly encouraging for our team, and we’ll continue working hard to provide both reliable products and caring support. Thank you again for choosing SATELLAI and for sharing your experience with us! --The SATELLAI Team--

Hi Jill, Thank you for taking the time to share your feedback with us. We’re truly sorry for the frustration and disappointment caused by the current app controls and notification experience. We understand that this is not the experience you expected, especially after investing in our product, and we should have done better. After our Customer Support team received your feedback a few days ago, we immediately escalated it to our software team. They prioritized this issue and worked on improving the related app settings and notification handling. The new app version has already been submitted to the app stores and is currently under review. The review process usually takes 1–2 business days, so the update is expected to be available on June 3. Once released, updating to the latest version will resolve this issue and provide a better experience. We sincerely appreciate you bringing this to our attention. Your feedback helped us identify an important gap in the user experience and move the improvement forward faster. We’re sorry again for the inconvenience this has caused, and we truly appreciate your patience while we work to make this right. If you have any further concerns after updating the app, please continue replying to our support email and our team will keep following up. --The SATELLAI Team--

Hi Brookfield, Thank you for updating your review and sharing your honest feedback with us. We’re truly sorry for the frustration and inconvenience you experienced during the accessory resend process. Our support team has already assisted with sending the replacement accessories, but we understand that the overall communication and handling experience did not meet your expectations. We have also reviewed the previous support communication internally and updated our handling guidelines to make sure future follow-ups are managed in a clearer and more appropriate way. Your feedback regarding the collar strap, device reliability, and support timeline has been shared with our team for further review and improvement. If anything is still unresolved, please continue replying to our support email and our team will keep following up. Thank you again for your patience and for bringing this to our attention. The SATELLAI Team

Hi Monica, Thank you for taking the time to share such detailed feedback. We’re glad to hear the collar has helped in some ways, but we’re very sorry that connectivity, tracking visibility, notifications, and support response time have not met your expectations. We understand how important reliable alerts are when you’re using the collar to help keep your dog safely within your yard. Our support team has received your feedback and will continue following up through the official support channel to review the notification and connection issues. Your experience is valuable to us and helps us improve both product guidance and service efficiency. The SATELLAI Team

Hi BMatson, Thank you for sharing this! We’re so happy to hear the collar has been helpful on your 10-acre property and that our team was able to support you with the replacement. We truly appreciate your trust and will keep working to provide reliable products and responsive service. The SATELLAI Team

Hi Erica, We’re very sorry for the frustration you experienced with the collar material and strap durability. This is not the product experience we want for any customer, especially within the first few months of use. We’ve shared your feedback with our support and product teams so they can review the issue and continue improving the accessory design and replacement process. Our team will continue following up through the official support channel if there are still unresolved concerns. Thank you for bringing this to our attention. The SATELLAI Team

Hi Trent, We’re very sorry to hear that your dog felt unsafe and that the indoor alerts created such a stressful experience. Our intention is never for a dog to receive corrections while safely inside the home. GPS-based fencing can be affected by indoor environments, structures, and signal reflection, which is why safe-zone setup may sometimes be recommended, but we understand that this explanation does not erase your concern. We’ve shared your feedback with our product and support teams to improve setup guidance, indoor-use education, accessory expectations, and issue escalation. Thank you for taking the time to share your experience. The SATELLAI Team

Hi Mike, Thank you for your kind words! We’re glad our customer service team was able to help with setup and provide responsive, patient support. It’s great to hear your dog is responding to the sound and vibration near the boundary. We truly appreciate your support and hope the collar continues to work well for your family. The SATELLAI Team

Hi Brandon, We’re sorry for the ongoing connectivity and alert issues you experienced. We understand how upsetting it is when a system meant to support pet safety causes confusion for your dogs. We also hear your concern about Beacon battery life and the additional accessory cost. Your feedback has been shared with our support and product teams, and we’re reviewing how we communicate setup limitations, indoor safe-zone use, and accessory expectations more clearly. Thank you for sharing these details with us. The SATELLAI Team

Hi Lori, we’re very sorry for the inconvenience you experienced. We reached out via email on 02/08, 02/09, and 03/05, and during our 03/22 call, we confirmed your email and ensured delivery. We truly appreciate your feedback, which helps us improve our service. Thank you for your patience!

Hi Jennifer, We’re very sorry for the frustration and stress this caused, especially with three dogs and a busy road nearby. A safety product needs to feel dependable, and your experience with charging, GPS connection, the firmware screen, and repeated troubleshooting was not the smooth support experience we want to provide. Our team has escalated your feedback internally and will continue following up through the official support channel regarding the return request and technical review. Thank you for being clear about where we need to improve. The SATELLAI Team

hi there， Receiving your feedback, we took it very seriously and conducted an internal review. After reviewing the diagnostics, we confirmed that the collar is functioning properly and there is no product quality issue. In environments where GPS signals may be partially blocked—such as indoors or in areas with heavy structures—temporary positioning inaccuracies can occasionally occur, which may trigger alerts. To improve positioning stability and help prevent this, we recommend using the Beacon included in your product’s full package and enabling Power Saving Mode, as both can help enhance signal accuracy and reduce unnecessary alerts. Thank you for your attention and understanding. If you have any questions or need further assistance, please feel free to contact us anytime.

Hi Valerie, Thank you so much for your kind words and recommendation. We’re glad our support team was able to provide responsive and thorough help. Your feedback means a lot to us and motivates us to keep improving. The SATELLAI Team