Customer satisfaction is our top priority. Our dedicated sales team is always ready to support and help grow our customers' businesses. Whether you're a professional cyclist or a casual rider, SAVA Bicycles offers the perfect blend of performance, quality, and affordability.
Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the great pricing and fast shipping times, noting that the bicycles offer a very cost-effective option for cycling enthusiasts. Many buyers find the bicycles to be exceptionally smooth, remarkably fast, and built with good quality materials for everyday riding.
Some reviewers were not happy with customer service, mentioning slow response times, lack of communication, and difficulties getting proper support for warranty claims. Furthermore, a few customers experienced frustrating issues with packages arriving severely damaged during shipping or receiving incorrect replacement parts. Others also stated that assembly required extra effort and additional instructional guidance.
⭐☆☆☆☆ (1/5)
I rarely write negative reviews, but this has been one of the worst online purchasing experiences I’ve had.
I placed an order for a bike on March 17, with a stated delivery window of 18–25 days. What followed was over a month of delays, inconsistent information, and zero transparency.
At first, I was told production would take 3–5 days. That timeline was missed immediately. Then I was informed the package had shipped, but tracking showed it as “delivered,” which I had to clarify myself. From there, things only got worse.
Over the following weeks, I received multiple contradictory updates:
- I was told the package was on a plane, then later still in customs
- I was told it had already cleared customs, then later that it was still under inspection
- I was told there were holidays in Mexico causing delays (which was inaccurate)
- I was told a courier would contact me to confirm delivery — this never happened
At no point was I provided a reliable last-mile tracking ID, making it impossible to verify the shipment’s status independently. Every update required me to chase customer support.
After more than 40 days, the order had clearly exceeded the promised delivery window. Despite this, I was asked to wait even longer, with a new delivery estimate of May 5th — a date that didn’t feel credible given the lack of progress.
To their credit, they offered $150 USD as compensation for the delay. However, compensation does not fix the core issue: there is no accountability, no clear logistics visibility, and no reliable communication.
This experience is completely different from what you would expect from a legitimate international purchase:
- No proactive updates
- No consistent tracking
- Constantly changing explanations
- Missed deadlines without accountability
I ultimately had to request a full refund after losing confidence that the product would ever arrive.
If you’re considering ordering, be aware that once your payment is made, you may be left in the dark for weeks with no reliable way to track your order or confirm its status.
I cannot recommend this seller based on my experience.
Zero professional integrity: Silently deleted my account for the 2nd time while actively promoting
I am forced to downgrade my review to 1 star due to an unacceptable pattern of unethical behavior by Sava Bike.
Initially, they refused to pay my affiliate commission for Order #4782 and deleted my affiliate account. Only after I confronted them with clear proof from the dashboard did they finally pay the commission and restore my account.
However, after a period of time, Sava Bike has silently deleted my affiliate account FOR THE SECOND TIME without any notice or explanation—all while I was still actively promoting their brand and driving traffic to their site.
I have reached out to them regarding this issue, but they have completely ignored my email.
It is now clear that restoring my account earlier was just a temporary move to settle the initial review, only for them to quietly wipe it out again later. There is zero professional integrity here. Content creators and affiliate marketers: stay away from Sava Bike.
The price was great and the shipping time was fast. However, I was missing a small part and although I received a quick reply, I was never updated if the replacement part had been shipped. After several attempts to make contact I was finally updated. Upon receiving the missing part it was determined to be the incorrect part. The company was informed about the incorrect part but I still have not received an updated and informed of any action. I've owned the bicycle for 3 months and still have not been able to ride it.
SAVA Bike 回复2026-04-02
We are very sorry for the inconvenience caused. Due to an upgrade of the hub end cap model, the wrong part was sent. Upon receiving your feedback, we immediately sent the correct part. Thank you.
I have had a very good experience with SAVA. Their customer service has been responsive and helpful whenever I had questions, and communication has been smooth throughout. The team has been easy to reach and willing to assist when needed.
I am also very happy with the bike itself. The quality, performance and overall ride feel have been excellent, and it has exceeded my expectations for the price.
Overall a very positive experience.
SAVA Bike 回复2026-04-02
Thank you so much for your kind words and support! We’re thrilled you love your SAVA bike and had a great experience with our service.
I will start by saying my new Sava falcon is an Amazing bike! For the money you can’t beat it. Been knocking out 100k group rides with ease. Keep in mind I’m riding alongside ppl with Pinarello’s, Masis etc! High end bikes and they perform no better than my Sava Falcon.
SAVA Bike 回复2026-04-02
Thank you so much for sharing your fantastic experience! We’re thrilled the SAVA Falcon performs so well alongside high-end bikes and serves you perfectly on group rides.
Received on time and as promised. Well engineered. Good quality build. Good price. This gravel bike will make a nice travel bike, which is why I bought it.
I bought a Sava AK105 as a gift for my girlfriend. She's very happy with it; it's very nice, and I really liked the quality, handling, and style. I had a problem with a part that broke upon arrival. I contacted customer support via email, and they responded in less than 3 hours and sent me the replacement part with express shipping. I received it in the United States in just 4 days. I'm very happy with the customer service and with the new Sava.
Well, In my personal experience about this purchase I feel it was so balanced in relation quality and price. I mean there was no fees nor cost of shipping which I really appreciate so much take in consideration for the investment in this kind of bikes. A good acquisition.
SAVA Bike 回复2026-01-23
Thank you so much for your positive review and kind words—we’re thrilled you love the great quality, unbeatable price and free shipping, and we truly appreciate your support for our bike!
The purchase was so easy, and the bike came very fast.
It was well packed and simple to assemble. Both husband and I bought bikes and we are very pleased woth them.
I ordered a replacement seat post so I had an extra. It was super simple and I had it in less than two weeks. I wish Savadeck made a 400mm version but I am very happy.
SAVA Bike 回复2026-01-19
Hi Bill,
We appreciate you taking the time to leave this review! It’s great to hear our replacement seat post order process was simple and delivered quickly. We’ll be sure to note your suggestion for a 400mm version for future product development.
Thanks again for your support—happy cycling!
The shipping was incredibly fast. I gave the aurora r8 to a local bike mechanic to fully fit it and even he was impressed by the quality.
I already recommended it to several people and can’t wait to make many cool memories with it.
Thanks a lot
SAVA Bike 回复2026-01-19
Hi there!
Thank you so much for your wonderful review! We're delighted to know you've already started recommending it to your friends. We hope every ride brings you the wonderful memories you expect.
Happy cycling!
Well what went wrong is you shipped the bike that arrived close to my distribution center and then was not delivered because the package was damaged, I never heard back from sava, since it was Christmas break it seems like nobody was in the office, really the whole experience sucked because I was eager to make this a Christmas present. I suspect that when you ship the bike the package was already damaged and you just really didn't care much. The bike was originally returned before so somebody didn't really do their due diligence when shipping it out, not exactly great service, definitely lowered my expectations. To summarize my experience slow response and no attention to detail. What a disappointment. I ended up ordering the same sava bike through Amazon, realizing that with Amazon I have more protection from being abused with problems of delivery.
SAVA Bike 回复2026-01-19
Hi Stephen,
First and foremost, we sincerely apologize for the extremely poor experience you had with your SAVA bicycle order.
We want you to know that this situation is unprecedented for us, and we take your feedback very seriously. Upon receiving your email, we immediately launched an investigation with FedEx and discovered that the delivery address was changed during transit, resulting in the package being signed for at an address in Las Vegas. FedEx is currently conducting a full investigation into this address change and the final delivery details to ascertain the truth.
Your satisfaction is our top priority, and we are committed to resolving this matter fairly and quickly for you. We are working closely with FedEx to expedite their investigation. In the meantime, we will develop a comprehensive solution to properly resolve this matter—again, we sincerely apologize for the disappointment and inconvenience this has caused you. Thank you for sharing your experience honestly, as this helps us improve our services. Thank you for giving us the opportunity to correct our mistakes, and we hope to regain your trust in SAVA.
If you have any further questions or concerns during this time, please feel free to contact us. We are here to assist you.
Sincerely,
Loved it! Extremely well packaged and met expectations! This is my second SAVA!
SAVA Bike 回复2026-01-19
Hi there!
Thank you so much for your amazing review and for choosing SAVA again—we’re absolutely thrilled to hear you loved your new bike and that the packaging was up to your expectations. It means the world to us to have loyal riders like you.
Happy cycling!
The bike is really great to ride, but the manual to assemble is missing. Need to check multiple YouTube videos and different bike models have different assembly of parts. The steam parts are so delicate and when assembly the plastic parts got damaged and I need to order new one and had to pay $5 after negotiating which was earlier asked for $20. These parts don’t cover in warranty which it should be part of warranty.
This bike is better than more expensive brand name bikes
The communication throughout the entire process was exceptional, keeping me well-informed. The bicycle shipping time was excellent, with no issues encountered. Subsequent communications were also outstanding. The online video proved extremely helpful, making bicycle assembly effortless. I am thoroughly impressed with the bicycle. It demonstrates responsive acceleration while maintaining sufficient compliance for extended periods in the saddle. My longest ride to date has been 120km, and the experience was consistently comfortable. The bicycle's aesthetic is impressive and garners significant attention.
Customer Service were very responsive regarding all the queries I had. Just make sure to check with their bike size chart before ordering. I had to return the SAVA Gravel Bike, size 49 bike I received and request for a size 47 (I have a Specialized Bike, size 49 fits well and I am 5'3").
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