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ScentBox, Inc.

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103 条评价

4.3103 条评价
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关于 ScentBox, Inc.

数据更新
网站
scentbox.com
分类
美丽与健康
所在地
美国
状态
待认证
近 12 个月
103 条评价
差评回复率
100%（14/14 条）
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844-782-9629[email protected]scentbox.com

商家自述

SCENT BOX is an affordable monthly designer perfume subscription box. A fun way for members to seek out and sample wonderful new designer fragrances each and every month. Receive a month's supply of perfume, cologne, skincare or home fragrance products for a low monthly fee.Every month choose from over 850 designer fragrances, delivered right to your door in our signature keepsake box. More than just perfume. Over 200 other Full-Size fragrance products such as bath & body, candles, skincare, CBD and more. Enjoy awesome new fragrances every month. Expand your fragrance collection at a fraction of the cost.

以上内容由商家自行提供，未经平台核实。

ScentBox, Inc.靠谱吗？

ScentBox, Inc.（scentbox.com）在 OK.one 的综合评分为 4.3 分（满分 5 分），基于本站收录的 103 条用户评价，属于美丽与健康分类，口碑良好。83% 的评价为 4 星及以上，14% 为 1 星；商家回复了 100% 的差评；评价主要围绕产品、客户服务。数据最后更新于 2026-09-07。

评价综述

AI 生成

Reviewers had a great experience with this company. Customers frequently praise the incredibly helpful staff and exceptional support team, noting extremely quick and friendly responses whenever they reach out with questions or concerns. People also love the wide selection of luxurious fragrances, beautiful packaging, and practical travel sizes that make discovering new scents a genuinely fun experience. However, some customers also noted frustrating issues with shipping delays and occasional delivery problems that unexpectedly disrupted their monthly shipments. A few reviewers were dissatisfied with receiving incorrect items, damaged atomizers, or experienced unexpected difficulties trying to manage their ongoing subscriptions.

本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。

用户怎么说

M
Maria Stevens英国 · 写过 3 条评价 · 体验于 2026-03-23 ·

Scent-sational experience

I was gifted a ScentBox 6 month package and so far I’ve had a I’ve ‘Scent-sational adventure’. It’s a great way to try different perfumes. The little atomisers have been delivered on time and the colours are lovely. Customer service is good, this month I had a small issue trying to select my choice of perfume, (I input my choice for March, inadvertently selecting it twice for it to show on April’s calendar too. I couldn’t find a way of deleting it so refreshed the page resulting in not being able to access the March calendar at all. I Emailed ScentBox Sunday asking them to amend and confirmed my choice of sample. I received a friendly response well within 24 hours, explaining I had been late submitting my choice and that the ‘default’ sample had already been dispatched, however as a goodwill gesture, they are also sending me my choice for this month. So overall I’m really happy with ScentBox customer service and all the perfumes I’ve had so far .

H
Hollie Combs美国 · 写过 3 条评价 · 体验于 2026-03-21 ·

Do NOT recommend

Do NOT recommend. Its literally all talk & bogus. You cannot cancel anytime. Its a hassle for one. No one will email you back. No one will return your call. I had to cancel and get a new card to avoid all further transactions be done. Do NOT do it!

ScentBox, Inc. 回复2026-09-04

Sorry you had issues cancelling. We do currently have an instant one-click cancel within the My Account member area.

I
Ivan Zhao加拿大 · 写过 2 条评价 · 体验于 2026-03-07 ·

Understanding customer service

The customer service was resistant at first but if you just explain your situation, they’ll accommodate. I got confused about the fragrance selection for 3 (you have to choose the three you want for your month across calendar 1, 2, and 3, don’t just put all of them in calendar 1!) and they sent me the other two because I didn’t have time to exchange.

Heath McGuff美国 · 写过 1 条评价 · 体验于 2026-02-13 ·

Scentbox shipping is ass

Scentbox shipping is ass. Today is March 5, 2026. I still have not received my February scent. They literally bill you 7 days before they ship. So bill the 7th ship the 14th. Had to cancel would never recommend this service to anyone.

ScentBox, Inc. 回复2026-09-04

Thank you for bringing this to my attention, this is definitely not the type of service we want to provide. I've used your feedback to our shipping and logistics offerings to make sure these types of issues don't happen.

G
GM英国 · 写过 45 条评价 · 体验于 2026-02-26 ·

The website isn’t user-friendly

The website isn’t user-friendly. Changing account or order details, especially cancelling something, is unnecessarily difficult, which is why I had to email to cancel my subscription just two weeks after my first order. They replied quickly, but refunded my initial order without me asking, and the amount was 68p short with no explanation. I avoided the back and forth for such small amount, but still... It’s a nice concept, but poorly executed in my opinion.

P
Peter Carlson美国 · 写过 35 条评价 · 体验于 2026-02-25 ·

Not a very good value for the money

I received a subscription to ScentBox as a gift from a friend, and I can't say I'm very impressed. For starters, the fragrances come in opaque atomizers, so it's impossible to tell exactly how much you are getting in each sampler without breaking the container open. Frankly, it doesn't appear to me to be much more than you get in the tiny sample vials that are given away for free at the better department stores, or available for $2 or $3 at online perfume retailers. And even though ScentBox may have a lot of choices, it's just a small fraction of the total number of designer fragrances on the market, so you're limited to the fragrances they happen to carry. If I wanted to get someone a fragrance as a gift, I would just give them a gift certificate to Sephora, Neiman Marcus or even TJ Maxx.

ScentBox, Inc. 回复2026-09-04

We're sorry you did not find the value in our service, we're working on improving our offerings to increase the value we offer.

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