Always great customer service I am…
Always great customer service I am always able to speak with an agent and the quality of the perfumes are unbeatable. Thank you
About ScentBox, Inc.
Data updated- Website
- scentbox.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 103 reviews
- Replies to negative
- 100% (14/14)
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About this business
SCENT BOX is an affordable monthly designer perfume subscription box. A fun way for members to seek out and sample wonderful new designer fragrances each and every month. Receive a month's supply of perfume, cologne, skincare or home fragrance products for a low monthly fee.Every month choose from over 850 designer fragrances, delivered right to your door in our signature keepsake box. More than just perfume. Over 200 other Full-Size fragrance products such as bath & body, candles, skincare, CBD and more. Enjoy awesome new fragrances every month. Expand your fragrance collection at a fraction of the cost.
Written by the business, not verified by us.Is ScentBox, Inc. legit?
ScentBox, Inc. (scentbox.com) has a 4.3 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 83% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-07.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the incredibly helpful staff and exceptional support team, noting extremely quick and friendly responses whenever they reach out with questions or concerns. People also love the wide selection of luxurious fragrances, beautiful packaging, and practical travel sizes that make discovering new scents a genuinely fun experience. However, some customers also noted frustrating issues with shipping delays and occasional delivery problems that unexpectedly disrupted their monthly shipments. A few reviewers were dissatisfied with receiving incorrect items, damaged atomizers, or experienced unexpected difficulties trying to manage their ongoing subscriptions.
Auto-generated from all reviews of this business. For reference only.What people say
Gave as a gift…
Actually dont know about this company but my nephew asked for this for his birthday and I got a three month subscription. He is enjoying it, for sure. And theor service is good, very helpful.
Just got my first ScentBox and so far…
Just got my first ScentBox and so far I’m really happy with it! 💕 I love the idea of getting enough fragrance to actually wear and test before deciding if I want to spend the money on a full bottle. Plus, if you don’t like the scent you ordered, you can return it, which makes trying new fragrances feel even more risk-free. I loved Piano Santal it was such a beautiful scent! Lush Island was a little too masculine for me, but it was still a wonderful fragrance. The packaging was nice, everything arrived as expected, and I’m already excited to pick out my next scent. As someone who loves trying new perfumes but definitely doesn’t need another blind-buy regret 😂, I can see myself really enjoying this subscription. So far, first box = a win! ✨
Scentbox is so fun and an excellent…
Scentbox is so fun and an excellent value. I get to try all the perfumes that I can only dream about buying. Customer service was amazing and I'm really having fun trying everything!
I LOVE Scentbox!!
I LOVE Scentbox!!! They have top shelf fragrances and the customer service is unmatched!! One of my scent holders broke shortly after I received it and when I requested a new holder they sent me a complete replacement of the holder AND the perfume!!!
Affordable way to build your collection!
There are so many great options to choose from. An affordable way to build a fragrance collection by trying these high end scents before going for a full priced bottle! Fast shipping and great communication! 10/10!!!
I received one of my atomizers broken
I received one of my atomizers broken. I reached out to customer service by email. They responded quickly and replaced my choice. Their amazing customer service will keep me around a lot longer!
Unique exchange offering and expansive collection of scents
I evaluated and used several scent-by-mail monthly services before finally settling on ScentBox. Their pricing per milliliter is good, and I love that they are the only well-known company that allows you to exchange a scent if you don’t like it. I am on their middle/premium tier and I find it to offer a great range of scents, more than Scentbird and for a slightly lower price point. I do their two per month plan and am impressed with how secure and fancy the box they ship the order is. I wish they would ship the first order right away like Scentbird, but I don’t mind waiting a little longer for better scents. Definitely sticking around with this one.
Haven’t received an order in months
Haven’t received an order in months. I get snippy responses from customer services saying that I should refuse to pay postage and email them to get a new order. Issue is, 1. They don’t explain how to refuse postage 2. Who has time to email the company to mail your order every month. This should feel like a job or an inconvenience.
Reply from ScentBox, Inc.2026-09-04
We're very sorry for your delivery issues. I've brought this up to customer service and logistics so that we can improve our responses and delivery issues.
Great service
Great company with good prices for the service they provide. Their customer service also was very responsive in accommodating. Will definitely continue to use and recommend this company
Nothing But Praise!
I've been a customer with Scentbox for over two years. I think they have the best selection of scents and the best pricing compared to other perfume subscription services. I also want to call out their customer service staff. They are excellent!
Top Tier Service
SB consistently provides top tier customer service. I’ve had a few issues that required in-depth assistance and SB did not hesitate to go above and beyond to fix any and all problems. They streamline all difficulties for the customer. Thanks ScentBox!
Scent box cares
Scent box cares! I had an issue with my first order and they fixed it right away! Customer service is unmatched!
They are very attentive and wonderful.
Great 😃
The quality of the service provided is truly commendable, and this is complemented by the excellent customer service. Even in situations where a problem arises, the team demonstrates a strong commitment and makes a significant effort to find a solution and resolve the issue effectively.
Great support
I did have an unfortunate experience with my first order here. However, the support team was very helpful and prompt in sending a replacement, which arrived quickly and without any issues. I will be using them again!
Scentbox Delina la Rosee
Yesterday I received my scent. It was Delina La Rosee. And I was really disappointed because the bottle was damaged, almost half of my perfume was lost. The atomiser was damaged and first, I couldn't open it, then it became possible but it doesn't work. This scent is expensive enough, also, I needed to pay custom fees, that's why I expected that all packaging should be perfect, not cheap. The scent is original, true. But service is far from excellent unfortunately. I have pictures and video if necessary. After my contacting to company, they resend me the same scent without charge. So, I change my rate and thanks for the service
Scentbox is awesome
Scentbox is awesome! My package was evidently misplaced in transit. I emailed the company and they asked me to do a few simple things to verify my situation. As soon as I did that, they happily shipped out my replacement. No arguments, Nothing ! Thank you so much Scentbox.
I have used scentbox for years now
I have used scentbox for years now. I haven’t had to buy an actual bottle of cologne in forever. I’m so indecisive that if I bought one bottle to use for months I would get bored with it quickly. And then it would go to waste. I love the different scent every month. Not only that but I trust Scentbox and believe they have the customers best interest at heart. Out of the years of deliveries I have had one broken shipment. I still blame the delivery drivers. But either way. Scentbox was on it and quick to respond in less than 24 hrs and resent my shipment, No questions asked. They are awesome and here is to another few years with you guys.
I had some issues with some items and…
I had some issues with some items and contacted them and they made is right no runaround just straight to the point and the company took care of it
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