SCENT BOX is an affordable monthly designer perfume subscription box. A fun way for members to seek out and sample wonderful new designer fragrances each and every month. Receive a month's supply of perfume, cologne, skincare or home fragrance products for a low monthly fee.Every month choose from over 850 designer fragrances, delivered right to your door in our signature keepsake box. More than just perfume. Over 200 other Full-Size fragrance products such as bath & body, candles, skincare, CBD and more. Enjoy awesome new fragrances every month. Expand your fragrance collection at a fraction of the cost.
Written by the business, not verified by us.ScentBox, Inc. (scentbox.com) has a 4.3 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 83% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-07.
Reviewers had a great experience with this company. Customers frequently praise the incredibly helpful staff and exceptional support team, noting extremely quick and friendly responses whenever they reach out with questions or concerns. People also love the wide selection of luxurious fragrances, beautiful packaging, and practical travel sizes that make discovering new scents a genuinely fun experience. However, some customers also noted frustrating issues with shipping delays and occasional delivery problems that unexpectedly disrupted their monthly shipments. A few reviewers were dissatisfied with receiving incorrect items, damaged atomizers, or experienced unexpected difficulties trying to manage their ongoing subscriptions.
Auto-generated from all reviews of this business. For reference only.Been with them for years now. We moved in January and never changed our address. End of June I reached out to change address and they are going to resend all the ones missed since January! Above and beyond. Great work ScentBox
They sent my scent for May and it wasn't closed all the way. Messaged them just to give them a heads up for next month and they reshot the scent for May! No questions! Top notch service! Join up dont miss outa
I had a slight issue with my order and it wasn’t anything that was their fault but I was taken care of immediately. Their customer service is incredibly fast and handled my issue right away. There was no hassle, no complications, it was just fast easy care that you don’t normally get now a days or the process gets dragged out before you finally get resolve. The scents I received smelled great and were definitely the real deal and the amount I received was very fair for the price. Im very happy with scent box! Thank you guys
Love the diversity of options scentbox has, move to the company and planning to open another account for my wife
I've had my scent subscription for 2 years now. With the Platinum 2 scent per month. They have so many scents to choose from with this subscription you can get any scent they provide. And they have a lot scents including some their competitors don't have. Their customer service is top notch. I've had an issue with the scent holder that broke and would not twist up or allowed to spray the scent. They are sending me a brand new one and allowing me to keep the scent as well. So that's fantastic in top-notch customer service in my opinion. You also earn a dollar amount depending on which subscription you choose. That you can use on the website to order more sense a big bottle, small 1 mL samples and you can use those dollars that you save up on anything. Which is pretty nice in my opinion. Depending on when you sign up for your subscription. You're is when your billing will come out of your account. And then ship several days later. For instance mine's on the 30th, and my ship date for my senses on the 7th. They usually send them a little bit early depending on how the weekend is. Coming from California to Ohio takes about 4 to 6 days again depending on the weekend to arrive. I have tried their competitors in the past. And did not care for them. I did not keep my subscription past couple of months with the competitors.
I’ve really enjoyed my experience with ScentBox so far. It’s an easy and affordable way to explore different fragrances without having to commit to a full bottle. I also appreciate the personal touch from the founders and the care they put into the customer experience. Great service and a great idea for anyone who enjoys trying new scents!
Customer service is 100%. Staff are great with any query and are very quick coming back to you.
I used to use Scentbird, but when they changed the decants, I did not like them, so I cancelled. I’ve subscribed to Scentbird for two months now, and I only have positive feedback to leave. First of all, their selection is much better, at least for me. They have %90 of what I’m looking for. Second, I like that you can basically make your own price, depending on the quality of fragrance you like. Third, and most importantly, the customer service has been fantastic the one time I’ve had to use them. Flukes happen, and I happened to receive one decant that doesn’t operate properly. It didn’t eject correctly, didn’t spray, and leaked most of the contents out. This is NOT a complaint about the hardware, this can happen to anything. The point is, I emailed them during the weekend, and they responded Monday morning, already stating that they shipped a replacement, no questions asked. I even asked them if they will send a return label, so I can return the defective product, so it doesn’t seem like I’m trying to double my product, which they haven’t responded to that request. There was a small drawback, and they IMMEDIATELY took care of it. That says volumes about a company.
Love getting my subscription from scentbox . Beautifully presented spray bottle in a nice box much more professional and nicer looking than other companies i have tried and more niche fragrance options. Signed my mom and brother up already and trying to talk my other brother into signing also.
I purchased ScentBox because I love the concept and wanted to try a number of different fragrances. I am pleasantly surprised with the level of customer service they provided when an issue came up. The attention they gave me was fantastic. Also, I bought my wife a gift subscription to ScentBox for Mother’s Day and she loved it!
I love this concept, of sampling the perfume before spending hundreds on it! I find it helpful and affordable! There’s lots of perfumes to choose from, making the next months easy to plan out! They tell you your delivery date and shipping date which is nice and easy to track.
As a man who loves to smell great, Scent Box has been a game-changer for my wallet. I’m currently on the 3-scents-a-month plan and it saves me so much money compared to buying full designer bottles that cost a fortune. I love that I can set up my queue for the entire year and easily adjust my choices for the next month whenever I want. It’s given me the chance to try high-end fragrances I’ve never had before—like Baccarat Rouge—all for a low price. I would love for the smell to have a bit more endurance, but even so, this service still stands to be far better than anything else out there. Highly recommend!
Marked as label created may 22nd. Tracking still doesnt show it as shipped on the 31st. Right... I remember why I cancelled this last year. Same exact issue.
Thank you for bringing this to my attention, this is definitely not the type of service we want to provide. I've used your feedback to improve our shipping experience.
I've received one scent and one case thus far and am pleased with the overall experience. Notably, your offerings surpass those of Scentbird, my previous subscription, especially considering the additional cost I incurred for a case, which prompted me to try your service. I'm currently awaiting my husband's arrival, expected today, and am still pending my second scent delivery. I believe the delay was due to the need to set up an extra perfume selection. My primary suggestion for improvement would be developing a mobile app, as the website occasionally experiences glitches, potentially on my end. Nonetheless, having an app would enhance the user experience and prove beneficial.
First of I would like to thank you for allowing me to get a membership. And secondly, my first fragrance is one of my favorites. I have spoken with my children and friends about your company. Great job, now I can be pretty and smell sexy and beautiful.
Great support, real people!
I’ve been a subscriber for 4+ years now (that sounds about right) and I’ve always had great things to say about Scentbox. I still find myself recommending it to friends and people I meet all the time. Just this month I realized I’d been charged for two months without receiving anything in the mail. This was odd because Scentbox has been so consistent, my monthly scent has always arrived. I reached out to Scentbox Customer Service, and they were incredibly easy to communicate with. They responded quickly and resolved the issue as fast as they could. When they told me when to expect both my regular shipment and the missed one, they were spot on. That really stood out to me because, lately, my customer service experiences in general have been pretty disappointing. Dead serious…Scentbox gave me hope again.
Only thing I'd complain is the shipping wait time on receiving but other than that no complaints customer service is quick to reply when requested and all the scents are definitely top of the line fragrances! 10/10 would recommend.
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