SCENT BOX is an affordable monthly designer perfume subscription box. A fun way for members to seek out and sample wonderful new designer fragrances each and every month. Receive a month's supply of perfume, cologne, skincare or home fragrance products for a low monthly fee.Every month choose from over 850 designer fragrances, delivered right to your door in our signature keepsake box. More than just perfume. Over 200 other Full-Size fragrance products such as bath & body, candles, skincare, CBD and more. Enjoy awesome new fragrances every month. Expand your fragrance collection at a fraction of the cost.
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Is ScentBox, Inc. legit?
ScentBox, Inc. (scentbox.com) has a 4.3 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 83% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-07.
What reviewers say
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Reviewers had a great experience with this company. Customers frequently praise the incredibly helpful staff and exceptional support team, noting extremely quick and friendly responses whenever they reach out with questions or concerns. People also love the wide selection of luxurious fragrances, beautiful packaging, and practical travel sizes that make discovering new scents a genuinely fun experience.
However, some customers also noted frustrating issues with shipping delays and occasional delivery problems that unexpectedly disrupted their monthly shipments. A few reviewers were dissatisfied with receiving incorrect items, damaged atomizers, or experienced unexpected difficulties trying to manage their ongoing subscriptions.
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Absolutely terrible. The company does not pay postage. They expect you to pay the post office carrier the due postage upon delivery, about $7. This hasn't been an isolated incident. This happens ALL THE TIME with my monthly subscription. Scent Box reports that the post office workers are "overzealous" and want extra money as the reason why the post office wouldn't deliver your order. I have never experienced a more incompetent company whose shipping is so out of whack.
Reply from ScentBox, Inc.2026-09-04
We're sorry about your delivery issues and extra postage due. This is not a normal experience and we're working to make sure these issues don't happen in the future. Also any extra postage paid is always refunded back to the customer.
I am amazed at ScentBox’s customer service. I had a problem receiving my last several orders (because of a mistake I made on my end) I reached out to them to help me with the issue and explained why it took me so long to reach out. They handled the issue so fast. Communication was amazing and the grace I was given was so nice. I am very thankful!
My package was supposed to be shipped on the 28th it’s been an entire week have not received an email or even a shipping confirmation. They could highly improve on there communication would give them a 1 star scent bird shipped me a box on the 28th and gave me a shipping confirmation.
Reply from ScentBox, Inc.2026-09-04
Thank you for bringing this to our attention, we do apologize for the long shipping timeline. We're working to make improvements so that these types of issues don't happen.
I have been using Scentbox for years and absolutely love them! I was using their monthly subscription but now travel so frequently and for extensive amounts of time that the subscription doesn't work for me. They have a huge selection of perfumes and I love that there are several options when it comes to trying and buying perfumes. I've recently been on the hunt for a new perfume and ordered several small sample sizes from Scentbox to try. They also offer a size that lasts roughly 30 days as well as full size options. Every purchase earns me Scent Bucks to use towards future purchases. Customer service is top notch too! On a recent order, a couple of samples leaked during shipment and about half the bottle was missing. I reached out to Scentbox and they quickly shipped me replacements.
So I’ve used scent box in the pass, so it was a no brainer to revisit the site and become a loyal member once again. The selection is broken down in tiers, I do the platinum level because it the more exclusive and for me unknown fragrances where as the lower tier I already have most of these from shopping at ulta beauty, but nevertheless scent box is affordable to say that they have some of the more expensive brands like TOM FORD, CREED, perfumes des Marley, i would encourage all cologne and perfume consumers, trust me you won’t be let down!
Great customer service, They have nice scents cute spray bottles but I've literally had to complain every other month. I either didn't get my perfume or the bottle itself wouldn't open to spray. I said if it happens again I'm outta here. I just unsubscribed today. I hope they get it together I love the packaging just cute everything an small to put in your pocket bra or purse you can travel with them also the airport said nothing
This company is ridiculous. When things are not delivered they call you a liar
This company is ridiculous.
I ordered weeks ago, never received it then they said it was delivered.. it was NOT DELIVERED.
Being called a liar without saying the word liar is what your email is saying to me!
I'm going to share each email on each one of your posts on your websites on Facebook on tiktok Reddit Google everywhere I can to show that this company does not honor their clients but cause them liars when they do not receive a package that they paid for a month ago. I wish i could post the emails to show the terrible customer service!
Reply from ScentBox, Inc.2026-09-04
Thank you for bringing this to my attention, this is definitely not the type of service we want to provide. I've used your feedback to better train our customer service employees to better handle situations like this.
I was accidentally sent the male version of a fragrance I ordered. I am female. It smelled horrible LOL. But a very nice lady in customer service said that she was sending out the actual fragrance I ordered ASAP.
Signed up and got 3 samples to try, and all three were great, not a dud in the batch. What blew me away was the value. I paid $45 for what would've cost me around $950 if I'd bought all three as full bottles. That's a no-brainer.
Genuinely enjoying the service so far and I've got 11 more months on the calendar that I'm actually looking forward to. Rare for a subscription to have me excited about what's coming next instead of forgetting I signed up. Highly recommend if you like trying new scents without gambling on a full bottle.
Aside from affordable excellent… excellent service
Aside from affordable excellent fragrances the customer service was outstanding. It seemed as though a delivery had been lost by the post office and sent box was very quick to offer to replace it at no cost and then showed up. Excellent service.
The customer service team is extremely helpful and considerate.
The customer service team is extremely helpful. The company provides tracking for the perfume. The perfumes come in the perfect travel size cases (or a larger size, if you’d like). The customer service team was also very accommodating when I thought one of my scents hadn’t been delivered, they sent me another one at no charge. You can also pause your membership at anytime.
They basically took care of us and gave us everything we asked for and if there was any issues they made it right extremely easily and we would definitely recommend them to anybody that wants to smell fresh and awesome!
I’ve really enjoyed my experience with ScentBox so far. It’s an easy and affordable way to explore different fragrances without having to commit to a full bottle. I also appreciate the personal touch from the founders and the care they put into the customer experience. Great service and a great idea for anyone who enjoys trying new scents!
Very Nice packaging. I wasn't sure if it would be in the perfume would be in the applicator, it is. Plenty amount of it to last me over a month. Therefore, soon I will have a variety of scents to choose from.
I've been receiving products for close to a year. I'm happy with the products I receive. I have it set to random so they send me different scents each month. I had an issue with one that I received. It was stuck. It wouldn't open; almost like it was glued. It was also leaking. I sent an email to customer support and they responded the very next day and stated they would send me a replacement. Be sure to send video and/or pictures along with your email. They will not hesitate to replace it.
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