You pay the postage.
Absolutely terrible. The company does not pay postage. They expect you to pay the post office carrier the due postage upon delivery, about $7. This hasn't been an isolated incident. This happens ALL THE TIME with my monthly subscription. Scent Box reports that the post office workers are "overzealous" and want extra money as the reason why the post office wouldn't deliver your order. I have never experienced a more incompetent company whose shipping is so out of whack.