The scents I've received thus far have…
The scents I've received thus far have been premium. However the shipping time is outrageous. Not sure yet if the scents are worth waiting for or if I should try another site.
About ScentBox, Inc.
Data updated- Website
- scentbox.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 103 reviews
- Replies to negative
- 100% (14/14)
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About this business
SCENT BOX is an affordable monthly designer perfume subscription box. A fun way for members to seek out and sample wonderful new designer fragrances each and every month. Receive a month's supply of perfume, cologne, skincare or home fragrance products for a low monthly fee.Every month choose from over 850 designer fragrances, delivered right to your door in our signature keepsake box. More than just perfume. Over 200 other Full-Size fragrance products such as bath & body, candles, skincare, CBD and more. Enjoy awesome new fragrances every month. Expand your fragrance collection at a fraction of the cost.
Written by the business, not verified by us.Is ScentBox, Inc. legit?
ScentBox, Inc. (scentbox.com) has a 4.3 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 83% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-07.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the incredibly helpful staff and exceptional support team, noting extremely quick and friendly responses whenever they reach out with questions or concerns. People also love the wide selection of luxurious fragrances, beautiful packaging, and practical travel sizes that make discovering new scents a genuinely fun experience. However, some customers also noted frustrating issues with shipping delays and occasional delivery problems that unexpectedly disrupted their monthly shipments. A few reviewers were dissatisfied with receiving incorrect items, damaged atomizers, or experienced unexpected difficulties trying to manage their ongoing subscriptions.
Auto-generated from all reviews of this business. For reference only.What people say
Such an amazing company
Such an amazing company, amazing sense, great quality love the applicator that it comes with
GOT MY PACKAGE IN GLASS SPLINTERS
GOT MY PACKAGE IN GLASS SPLINTERS. broken in pieces.
Reply from ScentBox, Inc.2026-09-04
Definitely frustrating to receive a broken atomizer, we definitely replace any damage or broken fragrance atomizers. Not the experience we want our members to have.
The absolute best place to sample what…
The absolute best place to sample what would otherwise be very expensive perfume. Love them! You get your moneys worth and can keep yourself from spending and not being able to return later. I have been with them for over 2 years!
Scent-sational experience
I was gifted a ScentBox 6 month package and so far I’ve had a I’ve ‘Scent-sational adventure’. It’s a great way to try different perfumes. The little atomisers have been delivered on time and the colours are lovely. Customer service is good, this month I had a small issue trying to select my choice of perfume, (I input my choice for March, inadvertently selecting it twice for it to show on April’s calendar too. I couldn’t find a way of deleting it so refreshed the page resulting in not being able to access the March calendar at all. I Emailed ScentBox Sunday asking them to amend and confirmed my choice of sample. I received a friendly response well within 24 hours, explaining I had been late submitting my choice and that the ‘default’ sample had already been dispatched, however as a goodwill gesture, they are also sending me my choice for this month. So overall I’m really happy with ScentBox customer service and all the perfumes I’ve had so far .
Do NOT recommend
Do NOT recommend. Its literally all talk & bogus. You cannot cancel anytime. Its a hassle for one. No one will email you back. No one will return your call. I had to cancel and get a new card to avoid all further transactions be done. Do NOT do it!
Reply from ScentBox, Inc.2026-09-04
Sorry you had issues cancelling. We do currently have an instant one-click cancel within the My Account member area.
A most wonderful monthly gift
The presentation was wonderful and the scent I ordered was excellent. I received it as a gift. I highly recommend this service as a gift that keeps on giving monthly. I look forward already for my next scent.
I am so glad I could finally try this…
I am so glad I could finally try this as I'm in UK.. I got my first one and I absolutely love it . Everything was just so perfect.. it came in lovely package and I can't wait to get my next one .. thankyou scentbox I love it 💖💖
Understanding customer service
The customer service was resistant at first but if you just explain your situation, they’ll accommodate. I got confused about the fragrance selection for 3 (you have to choose the three you want for your month across calendar 1, 2, and 3, don’t just put all of them in calendar 1!) and they sent me the other two because I didn’t have time to exchange.
Always on time
Always on time. Great scents that last at least a month. Reasonable pricing. Great customer service also. My delivery got stolen they sent a replacement for free. A++
I'm a single mother and I have never…
I'm a single mother and I have never had any opportunity to purchase a wonderful perfume!! The cost of these allow me to experience the smells that I wouldn't have gotten to experience!!
Scentbox shipping is ass
Scentbox shipping is ass. Today is March 5, 2026. I still have not received my February scent. They literally bill you 7 days before they ship. So bill the 7th ship the 14th. Had to cancel would never recommend this service to anyone.
Reply from ScentBox, Inc.2026-09-04
Thank you for bringing this to my attention, this is definitely not the type of service we want to provide. I've used your feedback to our shipping and logistics offerings to make sure these types of issues don't happen.
I’ve been pleased with the quality of…
I’ve been pleased with the quality of fragrances as well as the authenticity. Customer service responded quickly to my address issue and made things as seamless as possible.
The website isn’t user-friendly
The website isn’t user-friendly. Changing account or order details, especially cancelling something, is unnecessarily difficult, which is why I had to email to cancel my subscription just two weeks after my first order. They replied quickly, but refunded my initial order without me asking, and the amount was 68p short with no explanation. I avoided the back and forth for such small amount, but still... It’s a nice concept, but poorly executed in my opinion.
Not a very good value for the money
I received a subscription to ScentBox as a gift from a friend, and I can't say I'm very impressed. For starters, the fragrances come in opaque atomizers, so it's impossible to tell exactly how much you are getting in each sampler without breaking the container open. Frankly, it doesn't appear to me to be much more than you get in the tiny sample vials that are given away for free at the better department stores, or available for $2 or $3 at online perfume retailers. And even though ScentBox may have a lot of choices, it's just a small fraction of the total number of designer fragrances on the market, so you're limited to the fragrances they happen to carry. If I wanted to get someone a fragrance as a gift, I would just give them a gift certificate to Sephora, Neiman Marcus or even TJ Maxx.
Reply from ScentBox, Inc.2026-09-04
We're sorry you did not find the value in our service, we're working on improving our offerings to increase the value we offer.
THAT THIS IS REAL NO GIMMICK GIVE IT A TRY Y'ALL LOVE IT.
HOW EASY IT WAS TO CHOOSE FROM THE DIFFERENT FRAGRANCES AND PLACE MY ORDERS.
The best of the best
The best of the best! I got Prada Luna Rosa black and YSL Myself The first order and it was phenomenal! Much better than all the other competitors as well!!
Great way to test out expensive scents…
Great way to test out expensive scents at a low price. Also, better price than their competitors. Came quick. Giggity.
Ohhh man! A+++
Ohhh man! What can I say, nothing but compliments. I can’t wait for my next fragrance. Thanks for the experience. I feel like a ladies man. lol
Very friendly
Very friendly, helpful and kind!
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