S·DEER is a premium clothing brand that has been creating high-quality apparel since 1994. S·DEER stands out with its distinctive design style, embodying a minimalistic and understated grey-toned aesthetic infused with artistic elegance. Our mission at S·DEER is clear: to empower you to not just look good, but to own your style and feel amazing.
I never received my order, I ordered one dress, one pants and one sweater.
The customer service told me: « your package has been delivered. » and nothing else.
In fact, the deliverer has let my package outside in the street in front of my door, so what do you think?… I just let you imagine what happened. THE DELIVERER HAS LET MY PACKAGE OUTSIDE, OUTSIDE, IN THE STREET!!! Like hellooooo???! The level of stupidity is too high to be honest.
Of course my package has been STOLEN!! What do you think???
I will sue the company FOR SURE if they don’t take their responsibility to refund me, because YES, it’s their freakin’ responsibility with whom they deal with for the delivery! Like hello?!!
I’m extremely upset and disappointed, don’t ever buy from this company, they’re not professional AT ALL!!
UPDATE: Their return policy is difficult and you will pay return shipping and still not get a refund. I paid $22 for return shipping and sent them the USPS tracking number after I was approved for the return, and they said they'd issue the refund when they received the items. They received them over 2 weeks ago and no refund. I have emailed several times with tracking proof of delivery date, and they are now refusing to email me back.
Some of the clothes are nice and some are not great quality, their sizing is also weird and the size chart means nothing. Not a good return policy and rude "customer service".
I had a really good experience. The blue shirt I ordered is unique and of great quality. I also ordered a knit which wasn't quite right for me and SDEER was very helpful by offering a couple of alternatives. They have also given me a 15% discount on my next order which I will definitely use!
The dress I ordered arrived beautiful! Followed the size guide on the website but it arrived way too small. I got a 30% refund + 30% coupon on future order upon request and was able to keep the dress. Happy with my experience other than the off the mark size guide
Sdeer 回复2025-02-28
Dear Customer,
We apologize for the inconvenience, our current return policy is: 1. Whether or not you get a 30% partial refund and a 30% coupon, you do not have to send back the product; 2. Send it back to the specified address by yourself, we will make a full refund upon receipt.
At SDEER, we strive to provide excellent customer service and make the return process as smooth as possible. We apologize if our communication fell short of your expectations. We will take your feedback into consideration and work on improving our customer service and the clarity of our return process.
Would you mind contacting us via [email protected] and sending the order number to us? We'll deal with your problem in the best way as soon as possible.
To protect your privacy, we also suggest you contact our customer service through this link: https://www.sdeer.com/pages/contact-us
Best regards
SDEER Customer Service
The clothes are unique and the quality is good, but the returns process is difficult because you have to pay for your own returns. Alternatively, you can take a 30% refund and 30% coupon for another purchase. Neither option is ideal. As noted by others, sizes are quite small.
Shipping was waaaay too slow that I almost forgot I had ordered the shirt. I took a chance. The shirt is ok but not enough to wait almost 4 weeks for delivery
Sdeer 回复2025-02-13
Dear Customer,
We are sorry to hear about your negative experience and sincerely apologize for the inconvenience caused. We understand your frustration regarding the delay in your order .We strive to provide efficient and timely delivery.
Please allow us to investigate this matter further so that we can provide you with a satisfactory resolution. Kindly reach out to our customer service team with your order details, and we will prioritize resolving this issue for you as soon as possible.
If there is anything else we can assist you with or if you require any further information, please do not hesitate to contact us at [email protected]. We value your feedback and appreciate your patience and understanding.
To protect your privacy, we also suggest you contact our customer service through this link: https://www.sdeer.com/pages/contact-us
Best regards
SDEER Customer Service
The item was delivered NOT as pictured on their website at all. I bought a long sleeved down puffer coat for winter and it arrived as a cropped short sleeved coat. I requested a refund the next day in accordance with their website and they offered me to pay shipping and only offered to pay me back 30% of the original price of the defective clothing item. No where in their website does it say that refunds will only be offered back at 30%. Buyer beware this company is not professional and sent an email back with such small print that you cannot even read it! Zoom in and you will see they will only refund you 30% of your money once you pay to ship back back a defective item.
Update: was NOT offered a full refund. Was offered 30% only and a coupon to stop again. The email was so small that you had to zoom in and take a photo of it and zoom in more on that screenshot to see the fine print that they would only give me 30% of my cost back. Their website gives a different return policy from what they will actually refund. Their response is a lie to sound good to trap people into buying their things. I have filed complaints as trying to work with the company has not yielded a refund even several months later.
Sdeer 回复2025-01-18
Dear Customer,
We apologize for any inconvenience you have experienced with your order and the return process. We understand your frustration and appreciate your feedback regarding our customer service and return procedures.
According to our return policy, all returns are eligible for a full refund.
At SDEER, we strive to provide excellent customer service and make the return process as smooth as possible. We apologize if our communication fell short of your expectations. We will take your feedback into consideration and work on improving our customer service and the clarity of our return process.
Would you mind contacting us via [email protected] and sending the order number to us? We'll deal with your problem in the best way as soon as possible.
To protect your privacy, we also suggest you contact our customer service through this link: https://www.sdeer.com/pages/contact-us
Best regards
SDEER Customer Service
Terrible service, they collect their money and don’t deliver packages.
Don’t buy with them 😡😡😡😡
Courier apparently left the package without collecting a receipt signature.
Courier did not make sure someone was at home to receive it.
Package went missing and neither courier company or Sedeer want to refund.
Terrible service
Sdeer 回复2025-01-07
Dear Customer.
We are sorry to hear about your negative experience and sincerely apologize for any inconvenience caused. We strive to provide an efficient and timely delivery service.
We have verified that the logistics have delivered the package and we have sent you a signed receipt for the package, thank you for your understanding and support!
If there is anything else we can do to assist you, or if you require any further information, please do not hesitate to contact us at [email protected]. We value your feedback and appreciate your patience and understanding.
In order to protect your privacy, we also recommend that you contact our customer service department at the following link: https://www.sdeer.com/pages/contact-us.
Best regards
SDEER Customer Service
I bought 4 items and the quality was ok for the price, but small. I read the guidance on clothing, but everything was tight. I would have happily exchanged 2 of the items and return the others but my return enquiry had no return instructions except to offer a discount as an act of goodwill. After the 3rd email attempt I was given a return address in Paris and the cost of return was 20% the cost of the items. I would be wary of ordering from the site again.
If I could I would give zero stars! This company is almost a scam! I received 3 items one of which one, a blouse, was made of plastic. I initiated the return process through my order but have never received any mail the page promised confirming and giving further guidance on the return, so now I fear my return will go into a void. I also called the phone of customer service - there is no one on the other end! So think multiple times before ordering with them!
Sdeer 回复2024-11-08
Dear Customer,
We apologize for any inconvenience you have experienced with your order and the return process. We understand your frustration and appreciate your feedback regarding our customer service and return procedures.
At SDEER, we strive to provide excellent customer service and make the return process as smooth as possible. We apologize if our communication fell short of your expectations. We will take your feedback into consideration and work on improving our customer service and the clarity of our return process.
Would you mind contacting us via [email protected] and sending the order number to us? We'll deal with your problem in the best way as soon as possible.
To protect your privacy, we also suggest you contact our customer service through this link: https://www.sdeer.com/pages/contact-us
Best regards
SDEER Customer Service
the clothes are cheap polyester and way overpriced. don’t be fooled by the chic layout of edgy styling, this is SHEIN quality clothes marked way up.
Sdeer 回复2024-10-30
Dear Customer,
Thank you for bringing this issue to our attention.
We apologize for any inconvenience caused by the quality of the product you received. We strive to provide our customers with high-quality products and we regret that this item did not meet your expectations.
We understand your frustration. We take customer feedback seriously and are committed to resolving this matter for you.
Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.
Once again, we apologize for any inconvenience caused and appreciate your understanding.
Please always feel free to email us at [email protected] with any issues. We will reply to you within 24 hours on our business days.
To protect your privacy, we also suggest you contact our customer service through this link: https://www.sdeer.com/pages/contact-us
Best regards,
SDEER Customer Service
The clothing runs very small. When I asked to send back they offer a 30% back credit and a 30% coupon to keep it.
I can't fit clothes so I wont use coupon.
My choice is to send back.. so now the address is to an apartment in Staten Island and when you read the fine print it says they will only give you back you value minus the 30% because you opened it.
I believe this company is a bit of a scam. To bad the clothes look so cute but beware. I am stuck with the shirt now.
Sdeer 回复2024-10-28
Dear customer，
Thank you for reaching out to us . We apologize for any inconvenience caused during this period.
Our current return policy is: 1. Whether or not you get a 30% partial refund and a 30% coupon, you do not have to send back the product; 2. Send it back to the specified address by yourself, we will make a full refund upon receipt.
Generally, once we receive the return package and check the condition of the returned products, we will proceed with the refund or exchange process.
Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.
Once we receive the relevant information regarding your order, we will further verify and assist you. Rest assured that your satisfaction is our utmost priority, and we are committed to resolving this matter to your complete satisfaction.
Once again, we apologize for any inconvenience caused and appreciate your honest feedback. We are committed to improving our products and services based on customer input.
Please always feel free to email us at [email protected] with any issues. We will reply to you within 24 hours on our business days.
To protect your privacy, we also suggest you contact our customer service through this link: https://www.sdeer.com/pages/contact-us
Best regards,
SDEER Customer Service
I bought from here 3 times, everytime the clothes come right size, good quality, good garment skills, and very chic design exactly as showed on their website, shipping also inside 1 week. I did not try to return any because they came as my expected, so for return experiences i don't have. Anyway i love their clothes.
Sdeer 回复2024-10-23
Dear Customer,
Thank you for your glowing review! We're delighted you've found our products to be high-quality and affordable.
Your recommendation means a lot to us, and we look forward to serving you again soon! 🥰
Best regards
SDEER Customer Service
DO NOT BUY. Terrible return policy. Difficult to process, and then you get an email asking if you will accept 30% partial refund with 30% off to place a new order! I've never heard anything like it! And quote: "When returning the goods, you need to pay the freight by yourself. Besides, since the value of the returned goods is degraded, please fill in the declared value of the items when sending back the goods, which should not exceed 30% of the original price, thank you for your support! We will issue a refund to you when we receive your package." And as other reviews have mentioned, the company has both a Paris and New York address for returns, but comes straight from China. I have very low hopes I'll see my full price $116.00.
Sdeer 回复2024-10-17
Dear Customer,
We apologize for any inconvenience you have experienced with your order and the return process. We understand your frustration and appreciate your feedback regarding our customer service and return procedures.
At SDEER, we strive to provide excellent customer service and make the return process as smooth as possible. We apologize if our communication fell short of your expectations. We will take your feedback into consideration and work on improving our customer service and the clarity of our return process.
Would you mind contacting us via [email protected] and sending the order number to us? We'll deal with your problem in the best way as soon as possible.
To protect your privacy, we also suggest you contact our customer service through this link: https://www.sdeer.com/pages/contact-us
Best regards
SDEER Customer Service
Ordered coat,more beautiful than pictured, easy to order,came pretty quickly
Sdeer 回复2024-10-11
Dear Customer,
Thank you for your glowing review! We're delighted you've found our products to be high-quality and affordable.
Your recommendation means a lot to us, and we look forward to serving you again soon! 🥰
Best regards
SDEER Customer Service
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