S·DEER is a premium clothing brand that has been creating high-quality apparel since 1994. S·DEER stands out with its distinctive design style, embodying a minimalistic and understated grey-toned aesthetic infused with artistic elegance. Our mission at S·DEER is clear: to empower you to not just look good, but to own your style and feel amazing.
Wrong sizing. I got the S jacket but it looks XL it’s too big
Sdeer 回复2024-10-11
Dear Customer,
Thank you for your feedback and for sharing your experience with us. We apologize for any inconvenience caused by the sizing of the item you purchased.
We understand that it can be frustrating when the sizing doesn't meet your expectations. We appreciate your insight and recommendation for others who may be considering purchasing our items. Sizing can vary between individuals, and we understand the importance of finding the right fit. We will take your feedback into consideration and continue to work on providing accurate sizing information for our customers.
We provide a 30-day easy exchange and return policy if you are not completely satisfied with your goods from SDEER.
If there is anything else we can assist you with or if you require any further information, please do not hesitate to contact us at [email protected] value your feedback and appreciate your patience and understanding.
To protect your privacy, we also suggest you contact our customer service through this link: https://www.sdeer.com/pages/contact-us
Best regards
SDEER Customer Service
I discovered this fantastic company while watching a fashion haul on YouTube and instantly fell in love with their designs. They're unique, but in the best way possible, and the quality is outstanding. Plus, their customer service is top-notch. I can’t recommend them enough!
Sdeer 回复2024-10-08
Dear Customer,
Thank you for your glowing review! We're delighted you've found our products to be high-quality and affordable, with top-notch customer service.
Your recommendation means a lot to us, and we look forward to serving you again soon! 🥰
Best regards
SDEER Customer Service
This company is in China, has terrible return policies and they try to get you to give them positive reviews on Trustpilot before they will give you any return consideration. Do not buy from this Chinese company.
Sdeer 回复2024-09-27
Dear Customer,
We apologize for any inconvenience you have experienced with your order and the return process. We understand your frustration and appreciate your feedback regarding our customer service and return procedures.
At SDEER, we strive to provide excellent customer service and make the return process as smooth as possible. We apologize if our communication fell short of your expectations. We will take your feedback into consideration and work on improving our customer service and the clarity of our return process.
Would you mind contacting us via [email protected] and sending the order number to us? We'll deal with your problem in the best way as soon as possible.
To protect your privacy, we also suggest you contact our customer service through this link: https://www.sdeer.com/pages/contact-us
Best regards
SDEER Customer Service
I bought two fall dresses and missed the 30-day return window which is my fault. When I took the dresses out of the plastic packaging, I was shocked at the extremely poor quality of both pieces, especially for the price (~$75/item). Thin, cheap material, no lining, wrinkled. They’re so bad I’m not donating them, I’m just throwing them away and cutting my losses.
Sdeer 回复2024-09-20
Dear Customer,
Thank you for bringing this issue to our attention.
We apologize for any inconvenience caused by the quality of the product you received. We strive to provide our customers with high-quality products and we regret that this item did not meet your expectations.
We understand your frustration. We take customer feedback seriously and are committed to resolving this matter for you.
Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.
Once again, we apologize for any inconvenience caused and appreciate your understanding.
Please always feel free to email us at [email protected] with any issues. We will reply to you within 24 hours on our business days.
To protect your privacy, we also suggest you contact our customer service through this link: https://www.sdeer.com/pages/contact-us
Best regards,
SDEER Customer Service
Good luck getting a response when you need to return or exchange. I’ve not found an actual store. Website created in 2024 should have been my first clue. What I received was not the quality i expected for the price. Run!
Sdeer 回复2024-09-14
Dear Customer,
Thank you for bringing this issue to our attention.
We apologize for any inconvenience caused by the quality of the product you received. We strive to provide our customers with high-quality products and we regret that this item did not meet your expectations.
We understand your frustration. We take customer feedback seriously and are committed to resolving this matter for you.
Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.
Once again, we apologize for any inconvenience caused and appreciate your understanding.
Please always feel free to email us at [email protected] with any issues. We will reply to you within 24 hours on our business days.
To protect your privacy, we also suggest you contact our customer service through this link: https://www.sdeer.com/pages/contact-us
Best regards,
SDEER Customer Service
I have reached out repeatedly to return a skirt that doesn't fit me. The return screen on my account still says that my return is pending. At this point I believe that I am outside of the one month return window and I am stuck with an expensive skirt that I can't wear. I don't understand why I need a permission email to make a return. I didn't get an email with my return instructions. Very disappointing because I love their clothes but I won't purchase again.
See the reply below. Did I receive several emails? Yes, all to review my purchase but none to return it. I have looked through all of my emails
Sdeer 回复2024-09-14
Dear Customer
We apologize for the inconvenience you experienced during the ordering and return process. We understand your dissatisfaction and appreciate your feedback on our customer service and return process.
At SDEER, we strive to provide excellent customer service and make the return process as smooth as possible. We apologize if our communication did not meet your expectations. We will take your feedback seriously and strive to improve our customer service and clarity of the returns process.
After we inquired about your order, we saw that we have sent you several return emails, so please take care to check your mailbox and junk mailbox.
In order to protect your privacy, we also recommend that you contact our customer service department via the following link: https://www.sdeer.com/pages/contact-us
With best regards
SDEER Customer Service
The product materials and design detail were of much better quality than I expected
Sdeer 回复2024-09-14
Dear Customer,
Thank you for your glowing review! We're delighted you've found our products to be high-quality and affordable.
Your recommendation means a lot to us, and we look forward to serving you again soon! 🥰
Best regards
SDEER Customer Service
Some of the products are quite unique. I required a refund for skirt that was too long and it was promptly managed.
Sdeer 回复2024-09-11
Dear Customer,
Thank you for your glowing review! We're delighted you've found our products to be high-quality and affordable, with top-notch customer service.
Your recommendation means a lot to us, and we look forward to serving you again soon! 🥰
Best regards
SDEER Customer Service
I recently bought a wonderful sweater/shrug from this site and found the quality to be better than expected - very pleased! Then I bought an amazing skirt but it did not fit:( I am happy to say that the return process is smooth and courteous. Love this company!
Sdeer 回复2024-09-09
Dear Customer,
Thank you for your glowing review! We're delighted you've found our products to be high-quality and affordable, with top-notch customer service.
Your recommendation means a lot to us, and we look forward to serving you again soon! 🥰
Best regards
SDEER Customer Service
The customer service was amazing as they were quick with their responses. They were also very polite and friendly, overall easy to deal with. The clothes were also as advertised and had excellent quality. They looked and felt good in person. Definitely a great company to buy products from.
Sdeer 回复2024-09-03
Dear Customer,
Thank you for your glowing review! We're delighted you've found our products to be high-quality and affordable, with top-notch customer service.
Your recommendation means a lot to us, and we look forward to serving you again soon! 🥰
Best regards
SDEER Customer Service
I was nervous ordering as I wasn’t sure what the clothing would look like. I ordered a skirt and a top and it arrived fast. All packaged beautifully. I have to say the clothing was lovely. I am going to live in the skirt I know it. Quality is fab and hangs lovely - i felt glam in it - so pleased I ordered -
Sdeer 回复2024-09-03
Dear Customer,
Thank you for your glowing review! We're delighted you've found our products to be high-quality and affordable, with top-notch customer service.
Your recommendation means a lot to us, and we look forward to serving you again soon! 🥰
Best regards
SDEER Customer Service
Steer
Once again the same cut and pasted not interest standard reply. I’ve sent at least 10 emails to them!
Sdeer 回复2024-08-16
Dear customer，
Thank you for reaching out to us . We apologize for any inconvenience caused during this period.
Generally, once we receive the return package and check the condition of the returned products, we will proceed with the refund or exchange process.
After our inquiry, we found that your parcel was not returned to us, the customs reminded you to pay the tax, which you didn't do, and the parcel has been returned to you at the moment. If you need to return the package for a refund, please return the package to us and we will process the refund for you.
Once again, we apologize for any inconvenience caused and appreciate your honest feedback. We are committed to improving our products and services based on customer input.
Please always feel free to email us at [email protected] with any issues. We will reply to you within 24 hours on our business days.
To protect your privacy, we also suggest you contact our customer service through this link: https://www.sdeer.com/pages/contact-us
Best regards,
SDEER Customer Service
Astonishing reply from customer services! They don’t address the issue that their website fails to reveal the customer needs to pay customs on top of postage to return an item and that customs let them know it’s held up there, not the customer. This explains why so many unhappy customers have proof of returning an item and Sdeer say they haven’t received it. It because it’s stuck in customs!
They just cut and paste the same bland reply on here with no recognition of the what was asked/stated.
For the record top I sent back was in perfect condition and was sent with Evri via the post office but its stuck in customs so it’s lost me over £45. Don’t buy from this rip off company.
Sdeer 回复2024-08-14
Dear customer，
Thank you for reaching out to us . We apologize for any inconvenience caused during this period.
Generally, once we receive the return package and check the condition of the returned products, we will proceed with the refund or exchange process.
Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.
Once we receive the relevant information regarding your order, we will further verify and assist you. Rest assured that your satisfaction is our utmost priority, and we are committed to resolving this matter to your complete satisfaction.
Once again, we apologize for any inconvenience caused and appreciate your honest feedback. We are committed to improving our products and services based on customer input.
Please always feel free to email us at [email protected] with any issues. We will reply to you within 24 hours on our business days.
To protect your privacy, we also suggest you contact our customer service through this link: https://www.sdeer.com/pages/contact-us
Best regards,
SDEER Customer Service
Dear Customer,
We apologize for any inconvenience you have experienced with your order and the return process. We understand your frustration and appreciate your feedback regarding our customer service and return procedures.
At SDEER, we strive to provide excellent customer service and make the return process as smooth as possible. We apologize if our communication fell short of your expectations. We will take your feedback into consideration and work on improving our customer service and the clarity of our return process.
Would you mind contacting us via [email protected] and sending the order number to us? We'll deal with your problem in the best way as soon as possible.
To protect your privacy, we also suggest you contact our customer service through this link: https://www.sdeer.com/pages/contact-us
Best regards
SDEER Customer Service
S.Deer-False product!
The site shows a productand tons of models for the Blosue sent being advertised everywhere now. The reason I bought this blouse was their site and endorsements. However ,the blouse sent is pure polyester for $50+.The site shows a material looking blouse not a shiny polyester blouse. Awful and they will not return an email for me to send back. the email sent to me says it is your responsiblity to send it back. OK-but what address as the envelop sent is from China yet they advertise France.Hmmmmm
Sdeer 回复2024-07-27
Dear Customer,
Thank you for bringing this issue to our attention.
We apologize for any inconvenience caused by the quality of the product you received. We strive to provide our customers with high-quality products and we regret that this item did not meet your expectations.
We understand your frustration. We take customer feedback seriously and are committed to resolving this matter for you.
Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.
Once again, we apologize for any inconvenience caused and appreciate your understanding.
Please always feel free to email us at [email protected] with any issues. We will reply to you within 24 hours on our business days.
To protect your privacy, we also suggest you contact our customer service through this link: https://www.sdeer.com/pages/contact-us
Best regards,
SDEER Customer Service
Be aware bought 4 dresses from Defwear one garment is too tight 2nd too small, 3rd to wide and 4th puckered in the band sewing.
Couldn't get a refund from this company.
Sdeer 回复2024-07-12
Dear Customer,
Thank you for bringing this issue to our attention.
Thank you for your feedback and for sharing your experience with us. We apologize for any inconvenience caused by the sizing of the item you purchased.
We understand that it can be frustrating when the sizing doesn't meet your expectations. We appreciate your insight and recommendation for others who may be considering purchasing our items. Sizing can vary between individuals, and we understand the importance of finding the right fit. We will take your feedback into consideration and continue to work on providing accurate sizing information for our customers.
We understand your frustration. We take customer feedback seriously and are committed to resolving this matter for you.
Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.
Once again, we apologize for any inconvenience caused and appreciate your understanding.
Please always feel free to email us at [email protected] with any issues. We will reply to you within 24 hours on our business days.
To protect your privacy, we also suggest you contact our customer service through this link: https://www.sdeer.com/pages/contact-us
Best regards,
SDEER Customer Service
I don't know if my experience is so different to all these negative ones because I'm in the UK rather than the US or perhaps because I don't need to return....?
I stumbled upon the S.Deer shop in Paris by accident and loved the clothes, very much my style and in that price point and quality area above High St but not quite Designer either. I bought a couple of dresses. after trying on half the shop. The one I wanted the most was out of stock in my size sadly.
So I thought about buying online but the reviews on here and Google put me off for a while. Eventually I decided to risk it. I ordered the one item just to see and it arrived within 7 days , fully tracked the whole way and it is the same dress I tried on in the shop (except in my size ofc).
The quality is good. Yes it's made in China but it's not fast fashion trash quality, the fabrics are really good and the finish is excellent. I don't find the sizes to be mean and they seem to match to the size charts on the website. I'll definitely be buying again.
Sdeer 回复2024-07-12
Dear Customer,
Thank you for your glowing review! We're delighted you've found our products to be high-quality and affordable, with top-notch customer service.
Your recommendation means a lot to us, and we look forward to serving you again soon! 🥰
Best regards
SDEER Customer Service
I ordered the retro high collar puff sleeve shirt in black which came quickly. All was good. I liked the blouse. However, I ordered a large because everyone said their sizing is small. The blouse however was on the big side for me. I lost a few pounds so I ordered another top, this time in a medium. Again, I found it to be on the large side. So I have since ordered the small. I wrote to the company as I wanted to return the medium, and like everyone else said, I've been ghosted. So now I have the same blouse in sizes small, medium and large. Customer service (of which there has been none) - most disappointing. I will not order from them again.
Sdeer 回复2024-07-12
Dear Customer,
Thank you for your feedback and for sharing your experience with us.We are truly sorry to hear about your experience with the sizing of our product.
We apologize for any inconvenience you have experienced with your return process. We understand your frustration and appreciate your feedback regarding our customer service and return procedures.
At SDEER, we strive to provide excellent customer service and make the return process as smooth as possible. We apologize if our communication fell short of your expectations. We will take your feedback into consideration and work on improving our customer service and the clarity of our return process.
Would you mind contacting us via [email protected] and sending the order number to us? We'll deal with your problem in the best way as soon as possible.
To protect your privacy, we also suggest you contact our customer service through this link: https://www.sdeer.com/pages/contact-us
Best regards
SDEER Customer Service
I never received my order. Emailed them at least 10 times. Told to contact the carrier which I have tried, but am on hold over 20 min each time. Scam.
Sdeer 回复2024-07-12
Dear Customer,
We are sorry to hear about your negative experience and sincerely apologize for the inconvenience caused. We strive to provide efficient and timely delivery.
Please allow us to investigate this matter further so that we can provide you with a satisfactory resolution. Kindly reach out to our customer service team with your order details, and we will prioritize resolving this issue for you as soon as possible.
If there is anything else we can assist you with or if you require any further information, please do not hesitate to contact us at [email protected]. We value your feedback and appreciate your patience and understanding.
To protect your privacy, we also suggest you contact our customer service through this link: https://www.sdeer.com/pages/contact-us
Best regards
SDEER Customer Service
Total scam. No one answers phone calls or emails. I am trying to return items and they ghosted me
Sdeer 回复2024-07-12
Dear Customer,
We apologize for any inconvenience you have experienced with your return process. We understand your frustration and appreciate your feedback regarding our customer service and return procedures.
At SDEER, we strive to provide excellent customer service and make the return process as smooth as possible. We apologize if our communication fell short of your expectations. We will take your feedback into consideration and work on improving our customer service and the clarity of our return process.
Would you mind contacting us via [email protected] and sending the order number to us? We'll deal with your problem in the best way as soon as possible.
To protect your privacy, we also suggest you contact our customer service through this link: https://www.sdeer.com/pages/contact-us
Best regards
SDEER Customer Service
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