Reviewers had a great experience with this company. Customers frequently praise the impressively fast delivery times and smooth payment transactions that make purchasing various digital items extremely convenient, easy, and reliable. People also consistently note the highly responsive live chat features and genuinely helpful support team members who quickly assist with any questions.
Some reviewers were not happy with mandatory identity verification steps, recurring system errors, and occasional frustrating delays when waiting for purchase approvals. A few individuals additionally mentioned experiencing completely unhelpful customer service or completely unfulfilled digital orders when unexpected problems arose during their recent online transactions.
They gave me inactive codes but they refunded me the credit.
Hello, I have bought 20x $5 US iTunes Gift Card and 19 of them had problem and are in cancelled status by the seller. (The seller has deactivated them). I have also sent them the screenshot of my conversation with Apple Support which they approve that the cards have been cancelled and deactivated by the seller.
I have chatted with Seagm support and made a request to follow up the issue. But they said that I should wait until they receive an answer from their supplier ( I sent the request on 27 December and already 4 working days have passed ).
*Updated : They gave me a refund and added credits to my seagm account for those inactive cards after 5 working days.
SEAGM 回复2020-01-03
Dear customer,
First of all, we're sorry about this incidence and for what you've experienced on our website. However, please understand that there are possibilities of the card codes to have defectiveness or error, even it's low on chances.
In this case, a partial refund for the defective card codes has been credited to your SEAGM account with a notification email. As one of our valued customers, your satisfaction is our top priority. We believe that you had no issues with your previous purchases but this is the first and we are striving to resolve this issue with the card supplier in order to ensure you have the best experience with SEAGM.
Apart from that, the number of days taken for card validity checking is very much depending on how fast is the supplier can respond to our inquiry.
Lastly, do contact our customer support Live Chat or email at [email protected] if you need further assistance.
Thank you and sorry for the inconvenience caused.
After 6 ,monthes using SEAGM and spent more than 5k$ all i can say that they provide nice prices overthere ,but when it comes to the delivery ,so bad,they have a bad strategy about delivery priority,they don't follow the right order, they deliver the high values first and when they have free time they will deliver the rest, i made 20 orders yesterday .. 17 of them were somewhere between 3$~5$ .. 12 hours to deliver !!! and when i started to place orders with 50$ and above .. guess what !! they got delivered instantly and earlier than the orders were placed 8 hours ago !! and when i contact the live support they reply with the same copied phrase every single time " we have a high volume of orders " ,what about hiring more employees ?
SEAGM 回复2019-12-31
Hello Bahey,
First of all, we would like to apologize for the bad experience you had in SEAGM.
Due to the game event, the Top Up platform is overwhelmed with a large number of customers and caused an error in the Top Up connection. However, the said denominations such as 50$ and above is still rechargeable but the lower amount is paralyzed for a temporarily due to the connection issue. Anyhow, a few moments later the error was fixed and the Top Up system is back to normal.
Hope this will help to clarify the concerns which delayed in your orders. Please do contact us via [email protected] if you have any other queries.
Thank you and sorry for the inconvenience caused.
76it's nice that i can send top up to another country provider, really help! Minus one star because it still manual and take a long time to do payment verification, wish it can be improve. Overall great, thank you sea gamers!
SEAGM 回复2019-12-26
Hi! We are so grateful for your kind words. Thanks for sharing your review with us and the community.
I already buy Lian Tong Card in seagm, Order No. C16363643, C15518194, C14907509, C12049547 and redeem successful, but C17131942 wrong card type, card still valid use but i can't use, i buy is Lian Tong Card but Seagm send me is Shengfu Card, I chat live support, after i have sent support ticket (52490) but still not yet change card to me, i already sent attach screenshot, proof redeem video, waste my time.
SEAGM 回复2019-12-12
Hi!
We apologize for the bad experience you had in SEAGM.
As per checking, the result shows the code still VALID to use and confirmed the card code type is Lian Tong Card 联通一卡通 (CN) 联通一卡通 100元.
If there any further inquiries, please contacts us at [email protected].
Thank you.
For service is good,but when i buy a nexon account kr and got hack,they give the email password i can do forgot password thing.
But when i try to do it,the email says that the email already change before i buy this account so i back to the SeaGM CS to ask about it, and they verry happy to support me to make me give up,what they do is
1. They answer my question
2.They out
3. They back to answer my question,but they answer like nothing happen
So i get this loop over 4 times and i give up
I can give you the transaction number if you want
:'(
SEAGM 回复2019-12-03
Hi Nanda Kusuma,
Thanks for your review :)
As per checking, we don't find any game account transaction in your SEAGM account and the provided order number is a game card order. We wanted to make you aware of it possibly your review was placed on the wrong site. If this message was intended for Seagm, we'll look forward to discussing the matter with you further.
Do contact our customer support Live Chat or email at [email protected] if you need further assistance.
Thank you.
Angeline was very kind, attentive, and pretty with me, she helped me at all times, I highly recommend her as customer support!
Great, reliable page, but yes, I put a paste, I do not like at all It only lets you buy $ 50-80 per week to those who, like me, buy with PayPal, and I honestly don't like that at all, there should be no restriction, and if there are any, if $ 1000 per day, well, Everyone does what they want with their money, right? I would only improve that, otherwise very good page.
SEAGM 回复2019-11-26
Hi! Thank you for the excellent review Alex. It was our pleasure to assist you.
Very good website to shop for UC and CP. Most of chat zone staff are friendly and helpful EXCEPT STAFF NAME WILLIAM - he is unprofessional and lack of manner.
SEAGM 回复2019-11-25
Hi! Thank you for the excellent review Azura. It was our pleasure to assist you.
I have been able to normally purchase codes before, but lately, my payments keep paying (I use visa), and orders never come through. After I enter my credit card details, the page just freezes, and nothing happens. Eventually, I tried paying my order 2 times until my account got suspended. I'm not sure, but I hope those failed attempts did not go through as I do not want extra money to get charged to my credit card without me even getting the code.
Service used to be good but now I don't know what happened. :(
SEAGM 回复2019-11-16
Hi, Yuna Lee!
We're sorry that you're facing payment issues when using Paypal. Kindly be informed our company have used AI and machine learning algorithm to safeguard the systems, data, and ultimately our users. As well as to tackle fraud in payment and manage the approval systematically. Your failed payments can have a negative impact on your payment score and can be red flags for system to approve you for new payment. Besides, you'll not get charges if your payment turn failed. So, don't worry.
Here's our advice to you:
1. Please allow up to 3 days for the information to update, your score should improve over time, making it easier to get approved for payment at better rates.
2. Do not keep trying more than 3 times after being rejected. Our risk management system will detect this and it will affect the success rate of your subsequent purchase.
3. In the meantime, do consider using other payment options available, https://www.seagm.com/homepay
Thank you and have a nice day!
Dear WenYii Goh,
Is there any issue you face when retrieving your code?
You can contact our customer support via Live Chat for further assistant.
Live Chat: https://goo.gl/RnRlUb
Thank you.
I like the old trade method which is face to face. This is because my new account cannot access to auction market due to lack of level. hope in the future you provide second plan to trade
SEAGM 回复2019-11-02
Dear Do Flamingo,
Thanks for your feedback and sorry for the inconvenience.
I really like the site but Ive had a problem with being charged money and also being charged credits I’ve tried to contact support who were unresponsive vague and rude. I’d prefer not to post photos of the transactions in question but I will I seagm co tinge to disregard my issue.
SEAGM 回复2020-07-24
Hi Catherine, your request was well received and our review team has been responding to your messages timely and provided explanations for the issues that you had reported. It seems that you accepted the answers that were provided. If you are still having confusion about how to check the transaction, kindly write to us at [email protected] so that we can help you better. Thank you.
Last time I bought here it was instant. Now I'm currently waiting for my game card code it's been an hour already? The person I'm talking to right now says "waiting agent reply"? Are they on break or something? Kindly check my order please thank you.
SEAGM 回复2019-10-31
Dear Argie Kenneth Memoracion,
For your order, kindly contact our customer support via Live Chat, https://goo.gl/RnRlUb
Thank you and we apologize for any inconvenience.
Really good experience with the Customer Service (Rincy)
Really good experience with the customer/ support service.
The problem is with the web due to bad gateway, though.
But overall the support helped me solved the problem and my payment was processed quicly. Really good :D
SEAGM 回复2019-10-15
Dear Agung Nugroho,
Thanks for your support to SEAGM.
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