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Secretlab

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关于 Secretlab

数据更新
网站
secretlab.co
分类
家居与园艺
所在地
美国
状态
待认证
近 12 个月
201 条评价
差评回复率
95%(38/40 条)
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商家自述

Secretlab 将科学与设计相结合,是一家专门生产经美国人体工学认证的工作椅及配件的公司。我们致力于将现代人体工程学带入生活。查看专家和研究期刊对我们的评价:secretlab.co/pages/ergonomics

以上内容由商家自行提供,未经平台核实。

Secretlab靠谱吗?

Secretlab(secretlab.co)在 OK.one 的综合评分为 4.2 分(满分 5 分),基于本站收录的 201 条用户评价,属于家居与园艺分类,口碑良好。79% 的评价为 4 星及以上,16% 为 1 星;商家回复了 95% 的差评;评价主要围绕产品、客户服务、质量。数据最后更新于 2026-08-11。

评价综述

AI 生成

评论者对这家公司的体验非常好。人们经常称赞家具卓越的制作质量,并指出这些家具在日常使用中的坚固性、设计精良和耐用性。此外,反应灵敏的客户服务团队给消费者留下了深刻的印象,他们注意到快速提供更换零件和有用的帮助,没有不必要的麻烦。 尽管一些评论者发现座椅在长时间坐着时相当僵硬且不舒服,但其他人则随着时间的推移经历了轻微的材料磨损或人体工程学问题。一些人还提到在尝试解决运输复杂问题时要处理令人沮丧的交货延迟、包裹组件丢失或沟通障碍。

本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。

用户怎么说

这把椅子是质量最好的椅子……

这把椅子是我用过的质量最好的椅子!甚至他们给你的工具(我保存的)都是顶级的!十分之十谢谢!

Secretlab 回复2026-08-07

Hi Brandon, thank you for your kind feedback. We’re delighted that you’re enjoying your setup and that it met your expectations. We take great pride in offering quality products, and it’s great to know we hit the mark for you. If you ever have any questions, we’re here to help via http://secretlab.co/contact Enjoy your setup, and we look forward to serving you again.

开什么玩笑

我在 6 月份预购了 magnus pro 办公桌,今天被告知,由于尺寸和电气组件的原因,订单“略有延迟”,要到 9 月 30 日之后才会发货。我以为8月7日是相当长的一段时间,然而,我听到了我认识的购买过该公司类似产品的人的好评。事实上,他们无法找到安全、及时的解决方案来交付产品,这一事实非常令人沮丧。仅仅对预订产品延迟 7 周表示歉意,这简直令人费解。对我来说稍微延迟意味着最多 1-2 周。然而,在预订商品时,7 周就显得无能了。将来,您应该弄清楚如何安全地运输您的产品,然后再错误地误导您的客户。 非常失望!!

Secretlab 回复2026-08-07

Hi Stephanie, we’re sorry to hear about this. We have sent you a request to obtain more information on your situation and we hope to hear back from you soon.

我收到了替换零件和我的……

我收到了替换零件,我的问题得到了解决。

Secretlab 回复2026-08-07

Hi Samuel, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.

我已经用了 Secretlab 的椅子 6 年了……

我使用 Secretlab 的椅子已有 6 年了。尽管我的猫在美观上毁了它。它仍然坚固并且功能像新的一样。我18岁的时候买了它,搬了3次家,每天至少花6个小时坐在它身上,它对我来说几乎是感性的!我现在 24 岁了,我注意到这把椅子缺乏姿势支撑,所以我会考虑腰枕产品。 我也想要那把兰博椅!

Secretlab 回复2026-08-07

Hi Cyrphex, thank you for your kind feedback. We’re delighted that you’re enjoying your setup and that it met your expectations. We take great pride in offering quality products, and it’s great to know we hit the mark for you. If you ever have any questions, we’re here to help via http://secretlab.co/contact Enjoy your setup, and we look forward to serving you again.

顶级服务

Secretlab 回复2026-08-07

Hi there, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.

出色的产品、令人惊叹的长期支持、出色的客户服务

我使用 Secretlab 椅子已有五年多了(而且我对它非常满意)——由于每天不断使用,座椅的布料在某个地方有点撕裂。我联系了 SecretLab 支持人员,尽管这把椅子早已过了保修期,但我还是在他们的帮助下订购了替换座椅。 SecretLab 的客户支持非常棒 - 他们快速高效地处理了我的案件。 10/10 客户服务

Secretlab 回复2026-08-07

Hi Nadia, thank you for your kind feedback. We’re delighted that you’re enjoying your setup and that our support team was able to assist you. We take great pride in offering quality products and service, and it’s great to know we hit the mark for you. If you ever have any questions, we’re here to help via http://secretlab.co/contact Enjoy your setup, and we look forward to serving you again.

我用过的最不舒服的椅子...

我坐过的最不舒服的椅子。请不惜一切代价避免使用这把椅子。我花了 1099 美元买了一把白色人造革 Titan 椅子,但一直存在腰痛和臀部紧绷的问题。我以为也许只有我这样,但每次我坐在这把椅子上时,我的下背部都会感到疼痛。我回到原来的办公椅几天,疼痛立刻消失了!我每次在骨科诊所花费 190 美元来解决这个问题,现在,在阅读了 Reddit 和这些评论后,我发现这种情况非常普遍。我现在有持续的坐骨神经痛和臀部紧绷感,我必须持续治疗。我在 Secretlab 上花了很多钱。我有这张桌子,它很棒,但这把椅子是我花过的钱买过的最糟糕的东西。不惜一切代价避免它;你的背会感谢你!!

Secretlab 回复2026-08-07

Hi Carlz, sorry to hear about your experience. We sent you a request to obtain more information and we hope to hear back from you.

缺少包裹 – 友好的支持,没有结果

自 7 月 29 日以来,五个包裹中有一个失踪,UPS 自 8 月 4 日起一直在寻找它。支持人员反应迅速、礼貌,但一动不动:几天的样板要求耐心,然后确认更换 - 但前提是我首先签署一份损失声明,该声明还需要 24 到 48 小时才能发送给我。 运输过程中丢失的风险由零售商承担,但在这里它变成了客户的文书工作。好的产品,出现问题时的处理令人失望。

Secretlab 回复2026-08-07

Hi Djole, we're sorry to hear about your experience. We sent you a request to obtain more information and we hope to hear back from you.

自从你说我已经过去几周了……

距离你说我会得到退款已经过去几周了。 两周前,在您第一次安排从错误地址收取费用后,我将其退回,并且消息是您的团队需要先检查它。 收集信息两周后,信息已改为调查。 我仍然每天发短信,这对我的健康不利。 它丢失了吗? 我已经直接问过好几次了。 由于某种原因,只有当我在这里发帖时才会发生一些事情。 请帮忙

Secretlab 回复2026-08-06

Hi Ian, we're sorry to hear about this and we'd like to see how we can help. We dropped you a request for more details and we hope to hear back from you soon.

绝对实力雄厚的公司

绝对可靠的公司,我在 2020 年从他们那里买了我的游戏椅。上周我第一次联系了他们的客户服务,他们在几个小时内回复了,而且非常乐于助人。我肯定会继续从他们那里购买。

Secretlab 回复2026-08-07

Hi Ariana, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.

很棒的体验

很棒的经历。超级快速且易于使用!我的灯出现了一些问题,他们引导我解决了这个问题。当确定需要更换时,他们立即将其运送出去。

Secretlab 回复2026-08-07

Hi Theresa, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.

该公司兑现他们的保证......

每当我拒绝购买其他产品的椅子时,这家公司都会兑现他们的保修。

Secretlab 回复2026-08-07

Hi UPLUCKY, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.

我的椅子已经坏了一段时间了……

我的椅子已经坏了一段时间,我以为它仍在保修期内……我联系了支持人员,虽然它不再处于保修期内,但他们提出提供更换零件或购买新椅子的折扣。我对这家公司非常满意并推荐给大家!

Secretlab 回复2026-08-07

Hi Sabbina, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.

很棒的椅子、保修和支持

我的 Secretlab TITAN Evo 的倾斜装置在使用椅子几年后突然停止正常工作。 我联系了支持人员,他们的合作非常棒,帮助我整理了订单物流,并很快将全套替换零件运送给我。 安装非常简单明了,椅子基本上像新的一样。真的很感激整个过程是多么顺利和无忧无虑。仍然喜欢这把椅子,并很乐意向任何考虑使用它的人推荐 Secretlab。

Secretlab 回复2026-08-07

Hi Roman, thank you for your kind feedback. We’re delighted that you’re enjoying your setup and that our support team was able to assist you. We take great pride in offering quality products and service, and it’s great to know we hit the mark for you. If you ever have any questions, we’re here to help via http://secretlab.co/contact Enjoy your setup, and we look forward to serving you again.

V
Veselin保加利亚 · 写过 1 条评价 · 体验于 2026-07-31 ·

我对每个人的表现都非常满意……

我对每个人的态度和专业精神都非常满意。我什至收到了折扣。

Secretlab 回复2026-08-07

Hi Veselin, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.

Rudolfs Daugulis爱尔兰 · 写过 25 条评价 · 体验于 2026-08-04 ·

所以让我们从两个好的方面开始......

让我们从 Secretlab 椅子的两个好的侧面开始。 *保修服务是一流的,如果倾斜机械师出现问题,则可以快速无忧地更换。 *制造质量就像坦克一样。使用 4 年,除了扶手磨损之外,几乎为零问题。 现在说说不好的部分。 舒适度也像坦克一样,而且不是很好。它像岩石一样坚硬,腰部支撑可能根本不存在。 我小时候经常和朋友们坐在树上和路边。不知何故,这把椅子不太舒服

Secretlab 回复2026-08-05

Hi Rudolfs, thank you for taking the time to share your experience after using your Secretlab chair for the past few years. We're glad to hear that your warranty experience was a positive one and that our support team was able to assist you promptly with the replacement part. It's also encouraging to know that your chair has held up well over the years, with only expected wear on the armrests after around 4 years of use. At the same time, we're sorry to hear that the chair's comfort did not meet your expectations. We understand that comfort is highly subjective, and every individual has different seating preferences, body types, and ergonomic needs. While many users appreciate the firmer feel of our chairs for long-term support, we also recognise that this may not suit everyone. Feedback like yours helps us better understand how our products perform over time and is valuable as we continue to improve both our products and the overall customer experience. Once again, thank you for sharing your thoughts with us and for your support over the years.

A
AL加拿大 · 写过 2 条评价 · 体验于 2026-07-17 ·

值得这个价格

考虑到一些褒贬不一的评论,我有点怀疑,但决定购买配备所有配件的 Magnus Pro XL。赞不绝口——这张桌子非常坚固、做工精良、功能丰富。可能是我买过的最好的办公家具之一。欣赏包装的周到以及材料的配合和饰面。肯定会再次购买。

Secretlab 回复2026-08-07

Hi AL, thank you for your kind feedback. We’re delighted that you’re enjoying your setup and that it met your expectations. We take great pride in offering quality products, and it’s great to know we hit the mark for you. If you ever have any questions, we’re here to help via http://secretlab.co/contact Enjoy your setup, and we look forward to serving you again.

F
Frank M.德国 · 写过 20 条评价 · 体验于 2026-08-01 ·

响应非常快并且非常有帮助

响应非常快,非常有帮助,我在保修期内获得了免费的备用扶手,服务非常好

Secretlab 回复2026-08-07

Hi Frank, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.

M
Matti芬兰 · 写过 2 条评价 · 体验于 2026-07-30 ·

非常有帮助的客户支持。

非常有帮助的客户支持。 我的旧椅子有备件。

Secretlab 回复2026-08-07

Hi Matti, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.

A
Anthony Hogg美国 · 写过 3 条评价 · 体验于 2026-07-31 ·

支持非常出色

支持非常出色。控制面板毫不犹豫地更换了。

Secretlab 回复2026-08-07

Hi Anthony, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.

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