Hi Brandon, thank you for your kind feedback. We’re delighted that you’re enjoying your setup and that it met your expectations. We take great pride in offering quality products, and it’s great to know we hit the mark for you. If you ever have any questions, we’re here to help via http://secretlab.co/contact Enjoy your setup, and we look forward to serving you again.
我在 6 月份预购了 magnus pro 办公桌,今天被告知,由于尺寸和电气组件的原因,订单“略有延迟”,要到 9 月 30 日之后才会发货。我以为8月7日是相当长的一段时间,然而,我听到了我认识的购买过该公司类似产品的人的好评。事实上,他们无法找到安全、及时的解决方案来交付产品,这一事实非常令人沮丧。仅仅对预订产品延迟 7 周表示歉意,这简直令人费解。对我来说稍微延迟意味着最多 1-2 周。然而,在预订商品时,7 周就显得无能了。将来,您应该弄清楚如何安全地运输您的产品,然后再错误地误导您的客户。 非常失望!!
Secretlab 回复2026-08-07
Hi Stephanie, we’re sorry to hear about this. We have sent you a request to obtain more information on your situation and we hope to hear back from you soon.
Hi Samuel, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.
Hi Cyrphex, thank you for your kind feedback. We’re delighted that you’re enjoying your setup and that it met your expectations. We take great pride in offering quality products, and it’s great to know we hit the mark for you. If you ever have any questions, we’re here to help via http://secretlab.co/contact Enjoy your setup, and we look forward to serving you again.
Hi there, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.
Hi Nadia, thank you for your kind feedback. We’re delighted that you’re enjoying your setup and that our support team was able to assist you. We take great pride in offering quality products and service, and it’s great to know we hit the mark for you. If you ever have any questions, we’re here to help via http://secretlab.co/contact Enjoy your setup, and we look forward to serving you again.
Hi Ian, we're sorry to hear about this and we'd like to see how we can help. We dropped you a request for more details and we hope to hear back from you soon.
Hi Ariana, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.
Hi Theresa, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.
Hi UPLUCKY, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.
Hi Sabbina, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.
我的 Secretlab TITAN Evo 的倾斜装置在使用椅子几年后突然停止正常工作。 我联系了支持人员,他们的合作非常棒,帮助我整理了订单物流,并很快将全套替换零件运送给我。
安装非常简单明了,椅子基本上像新的一样。真的很感激整个过程是多么顺利和无忧无虑。仍然喜欢这把椅子,并很乐意向任何考虑使用它的人推荐 Secretlab。
Secretlab 回复2026-08-07
Hi Roman, thank you for your kind feedback. We’re delighted that you’re enjoying your setup and that our support team was able to assist you. We take great pride in offering quality products and service, and it’s great to know we hit the mark for you. If you ever have any questions, we’re here to help via http://secretlab.co/contact Enjoy your setup, and we look forward to serving you again.
V
Veselin保加利亚 · 写过 1 条评价 · 体验于 2026-07-31 ·
★★★★★
我对每个人的表现都非常满意……
我对每个人的态度和专业精神都非常满意。我什至收到了折扣。
Secretlab 回复2026-08-07
Hi Veselin, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.
Hi Rudolfs, thank you for taking the time to share your experience after using your Secretlab chair for the past few years.
We're glad to hear that your warranty experience was a positive one and that our support team was able to assist you promptly with the replacement part. It's also encouraging to know that your chair has held up well over the years, with only expected wear on the armrests after around 4 years of use.
At the same time, we're sorry to hear that the chair's comfort did not meet your expectations. We understand that comfort is highly subjective, and every individual has different seating preferences, body types, and ergonomic needs. While many users appreciate the firmer feel of our chairs for long-term support, we also recognise that this may not suit everyone.
Feedback like yours helps us better understand how our products perform over time and is valuable as we continue to improve both our products and the overall customer experience.
Once again, thank you for sharing your thoughts with us and for your support over the years.
A
AL加拿大 · 写过 2 条评价 · 体验于 2026-07-17 ·
★★★★★
值得这个价格
考虑到一些褒贬不一的评论,我有点怀疑,但决定购买配备所有配件的 Magnus Pro XL。赞不绝口——这张桌子非常坚固、做工精良、功能丰富。可能是我买过的最好的办公家具之一。欣赏包装的周到以及材料的配合和饰面。肯定会再次购买。
Secretlab 回复2026-08-07
Hi AL, thank you for your kind feedback. We’re delighted that you’re enjoying your setup and that it met your expectations. We take great pride in offering quality products, and it’s great to know we hit the mark for you. If you ever have any questions, we’re here to help via http://secretlab.co/contact Enjoy your setup, and we look forward to serving you again.
F
Frank M.德国 · 写过 20 条评价 · 体验于 2026-08-01 ·
★★★★★
响应非常快并且非常有帮助
响应非常快,非常有帮助,我在保修期内获得了免费的备用扶手,服务非常好
Secretlab 回复2026-08-07
Hi Frank, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.
M
Matti芬兰 · 写过 2 条评价 · 体验于 2026-07-30 ·
★★★★★
非常有帮助的客户支持。
非常有帮助的客户支持。
我的旧椅子有备件。
Secretlab 回复2026-08-07
Hi Matti, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.
A
Anthony Hogg美国 · 写过 3 条评价 · 体验于 2026-07-31 ·
★★★★★
支持非常出色
支持非常出色。控制面板毫不犹豫地更换了。
Secretlab 回复2026-08-07
Hi Anthony, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.