Secretlab

Hi Kirmelo, thank you for providing us with your details, and we're sorry to hear about your experience. We ran a check and were able to locate your ticket with our support team. Looking into your case, we understand that your replacement parts were dispatched across multiple shipments, and we regret that this has prolonged the resolution process. Your feedback regarding our support team has also been shared it with the relevant teams as we continue working to improve both our support experience and internal processes. We appreciate your patience throughout this process and hope that your remaining replacement part reaches you soon so you can get back to enjoying your chair as intended. We hope this helps.

Hi Christian, we’re glad to hear that you’re enjoying your new setup. Your feedback means a great deal to us, and we truly appreciate your suggestions. Every detail matters as we continue to innovate and refine our products to meet your expectations. Thank you for being a valued customer—we look forward to serving you again.

Hi Lucas, sorry to hear about your experience. We sent you a request to obtain more information and we hope to hear back from you.

Hi Nicholas, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.

Hi Claudia, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.

Hi Chris, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.

Hi Alan, we're sorry to hear about your situation. We ran a check on your order and understand it was placed on 18 July. We saw that our support specialist has shared that orders to Northern Ireland are fulfilled via an offshore shipping process before being handed over to a local courier for the final delivery. Based on our records, your package has arrived in Northern Ireland and is currently with the local delivery partner for the final leg of its journey. Nevertheless, we understand your frustration, especially after being advised by the local courier that delivery would take place within a few days, only for the shipment to remain pending. While the package is no longer in our direct possession at this stage, our support specialist is continuing to work with the courier partner to obtain further updates and facilitate delivery as soon as possible. We appreciate your patience throughout this process, and our support specialist will continue to keep you updated as soon as more information is available. Thank you for your understanding thus far.

Hi Nick, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.

Hi Aqlan, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.

Hi Bernd, we're sorry to hear about your experience. We ran a check and were able to locate your ticket with our support team. Looking into your ticket, we hope to share that the discount was extended as an alternative for customers who prefer to keep their existing tabletop, as replacing an entire tabletop will involve a lengthier process. The intention was to provide a more convenient option where the cosmetic markings do not impact the desk's functionality. Nevertheless, we understand that cosmetic finish is an important part of the overall experience, and we appreciate you taking the time to share your feedback. It will be shared with the relevant teams for review. If you require further assistance, please feel free to let our support specialist know and they will do their best to help.

Hi B B, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.

Hi Brett, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.

Hi Pascal, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.

Hi Ernesto, thank you for your kind feedback. We’re delighted that you’re enjoying your setup and that our support team was able to assist you. We take great pride in offering quality products and service, and it’s great to know we hit the mark for you. If you ever have any questions, we’re here to help via http://secretlab.co/contact Enjoy your setup, and we look forward to serving you again.

Hi Stefan, thank you for your kind feedback. We’re delighted that you’re enjoying your setup and that it met your expectations. We take great pride in offering quality products, and it’s great to know we hit the mark for you. If you ever have any questions, we’re here to help via http://secretlab.co/contact Enjoy your setup, and we look forward to serving you again.

Hi Jon, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.

Hi Nico, we're sorry to hear about the concern you raised with your Magnus Evo desk. We ran a check and understand you are currently in touch with our support team regarding the situation. Looking into your ticket, we saw you last replied to our support specialist on 3 Aug after they asked you a series of questions to help look further into the situation. Rest assured, they will be working with our product team to have this resolved for you as soon as possible so you can have your desk up and running. In the meantime, please feel free to let our support specialist know if you require further assistance. Thank you.

Hi ckm, we're glad to hear that our support team could assist you effectively. Providing great service is our priority, and knowing that we met your expectations truly makes our day. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out at secretlab.co/contact Thank you again for your kind words and for being our valued customer.

Hi Rowell, we’re delighted to hear that our support team was able to assist you. Providing a seamless experience is what we're always aiming for, and your feedback reaffirms our commitment to excellence. If you ever need further assistance, we’re just a message away at secretlab.co/contact Thank you for your support—we truly appreciate it.