A professional and reliable online shopping center providing In-dash Car DVD Nav,Backup Cameras,Car Accessories at reasonable prices,shipping globally from Seicane - a professional Car Electronics Supplier
dont buy from this company! they will take your money give you a bad product and not refund you! I ordered a radio from them and it came in the mail, i went to a shop to have it installed in my truck and it didnt work. it in fact caused my trucks anti theft system alarm to go and my truck had to be taken to a dealership and pay to get it fixed. The company told me to send it back to get the refund. i sent the radio back a month ago and i still havent been refunded. they have my money and the radio.
Ordered my Android HU on 27/April, exactly one month today. No word where it is or when it will be delivered.
The support just say "please bare with us" (at least they say "please"), but no other information!
DO NOT buy from seicane. There stuff does not work. I wasted over $300 on them for a radio that won’t even turn on or show any sign of power. Worst purchase I’ve made in a while
Worst customer service ever encountered in my life with zero communication skills.. I purchased a head unit from seicane a while ago which worked fine most of the time but whenever something did go wrong they didn't care and just told me to visit a shop local to me as they were not able to help me.. I decided to give them another shot on another unit for another car when I was quoted $218 for postage from China to Australia. I emailed them and questioned why postage is so expensive when I only paid $65 on the last unit I purchased and was told the item was "too heavy" and "travelling such long distance" As I explained to "Alice" once again that I only paid $65 shipping the last time and that other companies in China offer free postage on the same item, I was simply offered a 3% discount. Never again will I waste my time or money with this company and I recommend people buy from elsewhere
As you can see, Seicane has a ton of mixed reviews. Personally, I have loved my head unit which has been running strong for 2 years. I run the internet thru my phones Hotspot which can be shaky at times (not sure if the dongle works better) But the quality of the audio is great and I love the fact that you can run almost any app on it (Netflix, prime video, YouTube, etc).
Got a new seicane unit and must say that it’s really good. I use agama launcher on top. Extra USB for CarPlay waze for navigation. It comes with GPS antenna, DAB also in and tpms for tires. My Citroën C4 Got a new Unit that fits and blend perfect on Dashboard. I as european and maybe others are not uset to a product that is that flexible that we Can do anything with the product. But then e-mail Them and look carefull at diagrams for wiring before assemble. I even Got my steering wheel buttons to work and in the end a wireless rear Camera.
Ordered a £300 unit, arrived broken. Spent a whole week sending back and forth emails to the after sales. They agreed to send a new screen to me after telling them at least ten times! New screen came and it's completely different, wired it all in anyway and still broken. Ended up throwing the unit in the bin where it belongs, gave up and didn't want another week sending emails out. Same story with China... you buy at a risk
Poor after sales service, poor quality, buy at own risk
cannot be worst. Beside the low-level quality of their products, dealing with their customer service is daunting and frustrating. They don't read email but just reply with copy/paste emails. The after sales understanding of English is poor or their staff have serious understanding disfunctions. Or it is their policy to drive nuts the client so to give up. No spare parts available in case of need. No insight tech info of their products. I was asking the pinout diagram of a specific product, due to a lost RCA cable: it ended after 5 days lost in ping-pong nonsense emails from their side and their incapability to respond, with no idea from their side what a pinout diagram is !!! Basically, buy at your own risk.
WORST company to deal with! They inserted the incorrect tarrif code, which was rejected by SA Customs, and then there was a $105 penalty which they refused to pay, which I was then liable to pay. I will never purchase anything from them again.
I don’t get where those bad reviews come from. I had a very good experience with the company and their product. They are China based, so yes, there are a few quirks. But they react swiftly on email and their English is understandable and helpful. If you have a decent working brain then it’s no problem installing everything and get it to work. I am very happy with Seicane and the audiosystem I bought from them.
So far I've had this unit for a year no problems whatsoever ever but recently it has played up lately...and the team are very swift with their replies i have got it back working again with the help of their support team just wanted to say thanks for help and I'm happy my kids can keep watching their movies while on long journeys thanks again
HORRIBLE COMPANY they scammed us! We were trying to buy a radio and even sent photos of our car and dashboard only for them to send the wrong products and never respond to emails! We had to dispute through our bank and only then did we hear a response back from them when the bank got in contact, they are horrible people and never buy from them. Go through someone else who has a better return policy and knows how to treat customers right!
DO NOT BUY Seicane stereo If you are looking for a functional stereo that works!
The order took 12 days to get delivered when they claimed it takes 7 days.
There were no installation manual sent with the head unit to fit my vehicle so I had to figure it all out.
The manual that was sent with the head unit has useless information that does not work for the head unit sent to me!
Their support is terrible, and I was not able to get anything useful from them!
After sending dozens of messages to them I keep getting the same questions and responses that do not actually work!
Pros:
-Sounds better than Stock Head Unit
Cons:
-No installation documentation
-Hard to find out what model you have and what was shipped!
-The videos on Seicane website are outdated
-Does NOT sit in the dash properly, NOT as OEM fit
-The steering wheel buttons change when the car is started, and go back to what they were when you shut the engine off!
-OEM Backup camera can be retained but the picture is bad.
-Half of the installed APPs are out of date, dysfunctional, and can NOT be updated or used.
-Android Auto APP does not work on the Seicane unit and will get a message that it is NOT supported!
Do yourself a favor and buy aftermarket from another company that is NOT made by Seicane.
I have had nothing but problems with the Seicane stereo and I regret purchasing from them.
Don't bet on their support, they will never help you fix anything.
Bought an Android double din head unit from them. With a few accessories like reversing camera. After placing the order, all went quiet. No sign on the web site of whether the stuff was shipped or not.
Eventually arrived as a series of packages over about a week.
Fitted it, no issues with this. Then the fun started.
First problem was the touch screen. Anything towards the edges didn't work. Made the mistake of moving some icons to the home screen. This blocked off the home screen, but due to the edge problem I couldn't move them off to unblock. Eventually found a recalibrate method on YouTube. This now works, but barely adequately. Contact is poor around the edges.
Main issue is that the tuner only outputs on the right channel. Other things, like MP3 pkay fine on both channels.
To cut a long story short I've now been wasting time on this for more than 4 months, including many many emails with their support in which they fail to understand basic English, accuse me of faulty installation, refuse to take the unit back unless I pay for shipping and make a fraudulent customs declaration, refuse a full refund, ask me to take a very small partial refund. Sent videos clearly demonstrating the problem which were not understood. Emails go unanswered until I chase. Eventually they offered a new motherboard for me to fit. This arrived, but was the wrong part. Then I was asked to move a part from old to new, despite there being many missing parts on the new board. These are surface mount, something beyond my ability. Then they suggested that I return the unit for repair. Told them they'd already refused to pay for return.
Now waiting for them to reply again.
Despite their multiple promises of good service there is NO effective support. English is barely understood. Technical support does not exist.
Another update. Decided to add a DAB receiver to get around the tuner issues. DAB software is included on the Seicane. But it's close to useless as whenever another app is running, like navigation, the DAB radio signal is constantly dropping. Eventually managed to fix with an app called DABZ from the Playstore.
If the unit worked, it would be ok for the money. But as it is, not worth the risk.
Ironically I found the same unit under a different brand name on Amazon for less money. If their unit had been faulty I'd have had a replacement in a day or so.
First i read all this reviews on this site and thought why did i order from seicane. But all you guys who said Seicane is bad just want to destroy that companys reputation and so on.
I did get my stereo frame for my peugeot 508 series
Seicane is a fast shipping company with great products!
Do not buy from Seicane.
If anything goes wrong, you are not getting any help or refunds, and then you have to find another system.
I got their 10" system for Jeep, which broke after 5 months of use, and when contacting Seicane to get help, the help was to pay for a new motherboard and replace it myself, Nu refund or any guarantee was possible.
Seicane sold me a defective product. Customer service Had me to do a factory reset to try and fix the problem. Now the touch buttons on unit do not work anymore and seicane won't do anything to help me fix this. Very poor customer service and rude responses from the support team. They lie about their company reviews from buyer's,they tried to pay me $20 to give a better review of their company. I recommend you file a complaint as I did with the FTC to get justice against this fraudulent company.
Sent me the wrong unit.
to send it back double registered mail is about $350. Canada post.
It had the wrong front and the wrong wiring harness
they ignore you once they got your money, Stay away
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