Sequencing.com

Hi Jane - Thank you for your review!

Hi Alexis - Thank you for your review!

Hi Cindy - Thank you for your review!

Hi Ernestas - Thank you for your review!

Hi Virgiliu - Thank you for your review!

Hi Ahmed - Thank you for your review!

Hi Neesie - Thank you for your review!

Hi Maria - We sincerely apologize for your experience regarding your annual membership. While our annual memberships are intended to remain active for the full year, our support team is always happy to assist members who would like to cancel their membership effective immediately. Our support team has already reached out to you directly regarding this matter. When you have a moment, please reply to our message so we can review your account and assist you further. We want to ensure your concerns are properly addressed and that you receive the support you need. We appreciate the opportunity to resolve this for you and look forward to hearing from you soon.

Hi Jill - Thank you for your review!

Hi Keith - We’re sorry to hear you feel this way and appreciate you taking the time to share your feedback. Our support team has already reached out directly to address your concerns and answer any questions you may have. We were able to confirm that your DNA data upload completed successfully and that you were able to access and run 4 free DNA Reports without issue. Our goal is to provide users with meaningful genetic insights while also offering a wide range of free features and reports to explore their data. We’d welcome the opportunity to continue the conversation and help ensure you’re getting the most value from the platform.

Hi Sketcherpt - Thank you for your review!

Hi Joyce - Thank you for your review!

Hi Nikki - Thank you for your review! Our Sequencing Coach has reached out to help schedule a Zoom session to review your results and answer any questions you may have.

Hi Natasha - Thank you for your review!

Hi I dont - Thank you for your review!

Hi Laura - Thank you for sharing your experience and we would like to clarify a few important points for accuracy and context. Return shipping to our lab is not included for international orders, as customs and carrier requirements vary significantly by country. This is outlined in our Knowledge Center article on shipping and handling DNA collection kits (https://sequencing.com/knowledge-center/shipping-handling-dna-collection-kits). After your kit ships, our team sends a follow up email with detailed return instructions, including customs declaration guidance, to support international customers through this process. We are currently unable to locate your account or any shipping inquiry that has gone unanswered. All support requests are responded to within 24 hours. We kindly ask that you reach back out to [email protected] so our team can walk you through the return process, confirm the correct customs declaration, and ensure your sample arrives safely at the lab.

Hi Brittiany - Thank you for your review!

Hi Eunsil - Thank you for your review!

Hi Ruchama - Thank you for your review!

Hi Thomas - Thank you for taking the time to share your feedback. We want to be transparent: the Partner Marketplace report referenced in your review was generated approximately three years ago. Our platform, report library, and analysis tools have undergone substantial improvements since that time, and the experience you encountered is not reflective of where we are today. Our Customer Success team has already reached out and will work directly with you to address any outstanding concerns. We are committed to ensuring you have full access to your results and a clear understanding of your findings. We also offer complimentary one on one sessions with a Sequencing Coach who can walk through your reports in detail. We appreciate your patience and look forward to the opportunity to earn your full confidence.