SSY 拒绝与客户合作并支持他们的产品。 如果您的订单有问题,您应该期待人工智能的回应和不屑一顾的担忧。 我们购买的戒指有一块随机脱落,SSY 拒绝在保修期外进行维修。 珠宝首饰不应轻易折断。 当地珠宝商的维修费用是戒指价值的 2 倍。 非常令人沮丧。
和大多数人一样,我并不关心保修期的长短。 我从来没有遇到过任何一件珠宝掉落的情况。
需要明确的是,这枚戒指在杂货店购物时损坏了。 具体来说 - 挑选鳄梨。 这根本算不上虐待。 这枚戒指显然是有缺陷的,现在制造商告诉我们,它甚至无法修复。
我们现在已经经历了一个“谈判”过程,我们逐步提高了更换的“折扣”,最初为 10%,现在为 50% - 条件是我们删除评论。 难怪他们声称在操纵该系统时获得了压倒性的积极评价。
客户服务一直是荒谬的不屑一顾。 轻轻使用过的珠宝不应有此类缺陷,我们当地的珠宝商已明确表示,由于原件的工艺问题,该表带无法修复。
买家要小心。
SHE SAID YES 回复2026-05-28We sincerely apologize for the frustration you’ve experienced with your ring. We understand how disappointing it must be to encounter this issue, and we want to clarify the situation to ensure transparency for both you and other customers reading this review.
After reviewing your case, we found that the damage to your ring—specifically, the loss of 1/3 of the paved band—is unfortunately beyond standard wear and tear and falls outside the scope of repairable damage, even under warranty. This level of damage typically results from significant impact or force, rather than normal wear over time (your ring has been worn for two years). The structural damage typically indicates an incident that no jeweler (local or otherwise) could fully restore to its original condition without compromising integrity.
While our warranty covers manufacturing defects, it does not extend to accidental damage or breakage of this nature. Given the irreversible condition of your ring, the only solution we can offer is a discount toward a future purchase—a gesture we extend in goodwill, despite this falling outside our warranty terms.
We understand this resolution may not align with your expectations, and we’re truly sorry for any disappointment caused. Our goal is always to balance fairness to all customers with the realities of jewelry care and limitations in repair possibilities.
If you’d like to discuss this further, please reply to our email. We’re committed to providing clear, honest communication and will gladly address any remaining questions.