Ship Auto is a mess. Avoid them no matter what you think or hear or read. They quoted a price which I agreed to, then called and asked for more. Their agent told me the truck broke down on way to pick up and they needed repair money. What a joke. One truck showed up after 48 hours after pickup day, and same day a second truck also showed up. I agreed to the up charge since the vehicle was in their hands, and the employee stated he would give me a credit for next move - I have no correspondence for that lie. Oh, the employee said if "I" did not pay the upcharge, the additional fee would come out of his pocket. Look at the good review names - I think a bunch are make believe. The agent stated a very English name but had a strong Russian or mid-East accent. I am turning my comments over to the state as a complaint. Interstate shipping is covered by Federal government so they get a letter as well.
Warning: Bait and Switch – Do NOT Use This Company
Do NOT use this company for car shipping. I was communicating with a representative named Brad and was quoted $600 all-inclusive to ship my car. I confirmed that the total cost was $600 all-Inclusive. A pickup was scheduled for Saturday 12/20/2025, after I provided both pickup and drop-off addresses.
Brad sent me a contract link to sign, stating it would be forwarded to the driver. He also required a $200 reservation deposit, which I paid after he called me to collect my card information.
After the payment was made, he suddenly claimed he could not find a driver for the scheduled date and moved the pickup to 12/22/2025. On 12/22/2025, he again said he could not find a driver for the agreed price of $600. At that point, the price increased from $600 to $1,000.
When I told him I wanted to cancel, he said there would be a $200 cancellation fee.
This is a clear bait-and-switch tactic. DO NOT USE THIS COMPANY FOR YOUR CAR SHIPPING. I have forwarded all text message conversations to my attorney. They will be contacted by my attorney soon.
Great communication. Great driver and dispatcher selection. Once things started moving it was smooth. The only hiccup was the initial driver and the rate were nullified and a new driver and new rate was proposed at the last minute which came out a little bit higher than the initial contract.
But besides that hiccup everything was five star. Because of this last minute surprise I'm reducing one star.
与 Ship Auto Now LLC 合作的体验非常棒
在 Rowem Trucking Company,我们为 Ship Auto Now LLC 运输了一辆车,整个过程体验非常出色。经纪人 Bob Doss (518-600-2754) 非常专业,在整个过程中提供了清晰准确的沟通。
协调迅速,付款及时,一切处理得井井有条。
感谢你们的信任,期待再次合作。
强烈推荐与 Ship Auto Now LLC 和 Bob Doss 合作。服务一流!