CompAsia is the leading device-focused fintech and solutions provider in Asia, including financing, device care, subscription, buyback and trade in, retail and distribution services. Our online retail platform presence across the region including Malaysia, Thailand, Philippines and Singapore. More than just dealing in preowned phones, CompAsia sees technology as an integral part of its device lifecycle management business, which unlocks value for consumers by salvaging the worth of their old phones as well as smoothening the path to acquiring a new one. To date, CompAsia has launched a slew of innovations revolving around unlocking value of phone ownership from its financing programme, monthly subscription plan, trade-in programme and device protection programme.
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the purchased devices arrive in pristine condition, functioning smoothly and looking just like brand new products. Many people deeply appreciate the prompt delivery times and the overall seamless purchasing experience when acquiring second-hand gadgets.
Some reviewers were not happy with delayed order processing, long waiting times, and a recurring lack of communication from customer support. A few other people also felt that receiving delayed status updates, wrong items, or unexpected product issues caused significant frustration during their purchase. Customers occasionally noted that getting solutions for these specific problems took longer than expected.
I paid for ReNewToGo and received absolutely no email or update.
Customer service only asked me to wait 7–14 days, but it’s already been 9 days with zero progress.
This is extremely urgent for me, and the lack of communication is very frustrating.
Please clarify what is going on with my order right now.
Order #CAM79253 / #D15150 giving me in jan 13 until now.
CompAsia 回复2026-01-26
Hi jin,
We sincerely apologize for the frustration and negative experience you’ve had with us.
To assist you as quickly as possible, could you kindly share your order number with us? This will help us look into the matter immediately and work toward resolving your issue.
We truly appreciate your patience and understanding, and we are committed to improving our communication and service to ensure you receive the service you deserve.
Thank you once again for your patience and understanding.
Warm regards,
CompAsia Support Team
Dropped off an iphone at KL Sentral outlet on 6th Jan 2026, today is 23rd January 2026, no disbursement of payment yet. Non reply of customer support via email and whatsapp. order ID : MYCAM26001250
CompAsia 回复2026-01-23
Hi isaac pang,
We sincerely apologize for the delay and any inconvenience caused.
Kindly be informed that your payment is scheduled to be included in the next disbursement batch, which will be processed next week. We appreciate your patience and understanding while this is being completed.
We truly value your feedback and will continue to improve our trade-in process.
Thank you for your kind understanding and patience.
Warm regards,
CompAsia Support Team
really horrible service. I traded in my phone through CompAsia MYCAM25087386. The support centre spends more than 2days to respond besides that I’ve been waiting for over more than 14working days and I still don’t receive my money yet.it says expect to receive latest by this week.what do you mean by expect?it should be within the 14 working days.tmr and the day after tmr is not working days which mean today is the last day of the week to receive my money and now I still don’t receive anything yet
CompAsia 回复2026-01-26
Hi bryan hii,
We sincerely apologize for any frustration and inconvenience you’ve experienced regarding your Order No. MYCAM25087386.
We would like to inform you that we have already forwarded this matter to our respective team, and we will expedite the payment process accordingly.
We truly value your feedback and will continue to improve our trade-in process.
Thank you for your kind understanding and patience.
Warm regards,
CompAsia Support Team
Did not receive trade-in payment within promised timeframe
I used CompAsia’s trade-in service (Order No: MYCAM25087815) and was informed that payment would be made within 14 working days after the device was received. The device has already been handed over and accepted, but as of today (day 15 working days), I still have not received any payment.
I have contacted support but there is no clear resolution or confirmed payment date yet. This is disappointing as the main reason I proceeded with the trade-in was the promised payment timeline.
I am leaving this review to share my experience so others are aware that the payment timeline may not be honored.
CompAsia 回复2026-01-26
Hi pong,
We sincerely apologize for any frustration and inconvenience you’ve experienced regarding your Order No. MYCAM25087815.
We would like to inform you that we have already forwarded this matter to our respective team, and we will expedite the payment process accordingly.
We truly value your feedback and will continue to improve our trade-in process.
Thank you for your kind understanding and patience.
Warm regards,
CompAsia Support Team
Great condition for a 2nd hand phone! My girlfriend loves it. Until now, it's still running smoothly.
CompAsia 回复2026-01-23
Hi Rushdy Roslee,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with the device.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Terrible and horrible experience with Compasia.
Placed an order at their e-store. No update from the customer service, even I follow up with them, until now they play dead and ignoring me.
I had officially lodged a complaint with KPDN. Misleading advertising
Update comment:
Today 23 January, the fifth working day, still not getting any shipment detail or updates. The only update I got from them was your device still QC process.
They are just giving empty promises to customers.
My order ID #CAM79445
CompAsia 回复2026-01-22
Hi Kang Jian Min,
We sincerely apologize for the delay in responding and for the frustration and negative experience you’ve had with us.
We have escalated this to our respective team for further checking, and we will continue to keep you updated via email regarding your order.
We truly appreciate your patience and understanding in this matter, and we remain committed to improving our communication and service moving forward.
Thank you once again for your kind patience and understanding.
Warm regards,
CompAsia Support Team
great product and delivery was smooth and quick, had to replace lcd once but aside from that my iphone 14 was perfect, will buy again when i need to get a new device👍👍
CompAsia 回复2026-01-21
Dear customer,
Thank you for taking the time to share your experience with us 😊
We’re happy to hear that you’re satisfied with the product and that the delivery was smooth and quick. We also appreciate your understanding regarding the LCD replacement, and we’re glad everything worked out well in the end.
Your support truly means a lot to us, and we look forward to serving you again when you’re ready for your next device 😊
Warm regards,
CompAsia Support Team
I been purchase my mobile phone from the compasia a few time.. Its great services and the device also can be use. I would recommend others to purchase from the compasia
CompAsia 回复2026-01-21
Dear customer,
Thank you for your 5-star review and for choosing CompAsia 😊
We’re happy to hear that you’re satisfied with both our service and the device you purchased. Your recommendation truly means a lot to us.
We appreciate your support and look forward to serving you again in the future!
Warm regards,
CompAsia Support Team
Had been bought 3 gadget with them.All come with good condition.Thumbs up to them.👍
CompAsia 回复2026-01-21
Dear customer,
Thank you for your 5-star review and for choosing CompAsia 😊
We’re glad to hear that all three gadgets arrived in good condition. Your support and kind feedback truly mean a lot to us.
We look forward to serving you again in the future!
Warm regards,
CompAsia Support Team
I keep coming back to CompAsia not to complain about the units that I purchased. I keep coming back because the units are as good as new. And it long lasts .
All the units that I purchased I sent it back to my country for my family.
Most of them were iphone.
My kids are still using it.
As a helper ,we can't buy HP on cash basis. I'm so thankful because they have grabpay option which is so much more easier. And I can choose what unit I can get.
I've been purchasing at compAsia for more than 3 years I think.
Planning to get tbh.
CompAsia 回复2026-01-21
Dear customer,
Thank you so much for your wonderful review and for trusting CompAsia over the past few years 😊
We’re truly happy to hear that the devices you’ve purchased are still performing well and being used by your family. Knowing that our products help you stay connected with your loved ones means a lot to us.
We’re also glad that our Grab PayLater option has made it easier for you to choose a device that suits your needs. Your continued support is greatly appreciated, and we look forward to assisting you again with your next purchase ❤️
Warm regards,
CompAsia Support Team
Easy to browse for phones and also easy process for purchasing a phone.
Phones delivered also in really good condition. Depends on what grade you choose.
Trusted!
CompAsia 回复2026-01-21
Thank you for your 5-star review!
We’re happy to know that you found our website easy to browse and the purchasing process smooth. We’re also glad the device arrived in good condition and met your expectations based on the selected grade.
Thank you for your trust and support. We hope to serve you again soon! 😊
Warm regards,
CompAsia Support Team
Dropped off a tablet in Pavilion Bukit Jalil on 28th December 2025, today is 19th January 2026, no disbursement of payment yet. Non reply of customer support via WhatsApp. FYI this is my order ID : MYCAM25086751. It’s already more than 14 working days. I will proceed with legal action and police report is this is not resolved soon
CompAsia 回复2026-01-20
Hi Jeremy Lee Jian Min,
We sincerely apologize for any frustration and inconvenience you’ve experienced regarding your Order No. MYCAM25086751.
We have checked your case and would like to inform you that your payment is scheduled to be processed and you will receive it by tomorrow at the latest.
We truly understand your frustration and appreciate your patience while this was being resolved. Should you not receive the payment by then, please contact us again immediately and we will escalate this with priority.
Thank you for bringing this to our attention, and we sincerely apologize again for any inconvenience caused.
Warm regards,
CompAsia Support Team
Hi Dian,
Thank you so much for the 4-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with your device.
Your kind words motivate us to continue providing the best service possible. If you ever need any assistance, please feel free to reach out to us via email or WhatsApp.
Regards,
CompAsia Support Team
Device all okay but can improve for the services once devices is not available kindly dont publish it in website as well. Once it consider urgent means it is must deliver on time. But it's okay, can accept it. TQ
CompAsia 回复2026-01-20
Hi shafiqa sharif,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with your device.
Your kind words motivate us to continue delivering the best service possible. Should you ever need any assistance again, please don’t hesitate to reach out to us via email or WhatsApp.
Warm regards,
CompAsia Support Team
Hi comp Asia, I’m really pissed off with your service , receive your client’s RM2759 and provided a faulty phone. When requested for warranty with solid video proof of the faulty device, took more than one and a half month, took more than 1 and a half month with no news and updates!! Keep saying will expedite, I followed up multiple times still no feedback. Great job! That’s how comp Asia does business? Well done.
CompAsia 回复2026-01-19
Hi Ching,
We sincerely apologize for the frustration and negative experience you’ve had with us.
To assist you as quickly as possible, could you kindly share your order number with us? This will help us look into the matter immediately and work toward resolving your issue.
We truly appreciate your patience and understanding, and we are committed to improving our communication and service to ensure you receive the service you deserve.
Thank you once again for your patience and understanding.
Warm regards,
CompAsia Support Team
Very poor and unresponsive customer service.
Since you are not replying to my follow-ups, I am escalating my follow-up. It has been six days since date of purchase and I have not yet received any update on Order #CAP42490. Provide an exact timeline for delivery.
CompAsia 回复2026-01-19
Hi R.F. Baria,
We sincerely apologize for the delay in responding and for the frustration and negative experience you’ve had with us.
Thank you for providing your order number, CAP42490. We have escalated this to our respective team for further checking, and we will continue to keep you updated via email regarding your order.
We truly appreciate your patience and understanding in this matter, and we remain committed to improving our communication and service moving forward.
Thank you once again for your kind patience and understanding.
Warm regards,
CompAsia Support Team
Nightmare experience; bought a macbook pro, that was advertised as excellent condition. LCD has lines and was flickering when I received it. Back and forth with level 1 Support continued for more than a month - and then they took Macbook since more than week ago with no replacement and refund. Leaving me in a limbo.
I am thinking to consider claims court if CompAsia cannot make right my purchase.
CompAsia 回复2026-01-17
Hi Zheyuan Chen,
We sincerely apologize for the frustration and negative experience you’ve had with us.
Upon checking, our respective team have reviewed your issue for order CAS58045, and we will continue to follow-up via email regarding your order.
We truly appreciate your patience and understanding in this matter, and we remain committed to improving our communication and service moving forward.
Thank you once again for your kind patience and understanding.
Warm regards,
CompAsia Support Team
As far as the last two years dealing with compasia (two selling, and two buying devices from them) I've had no issues. Rather, exceptionally great service from them from my recent purchase of a S22 which they upgraded to S22 Ultra at no cost (due to stock issue).
Not sure if I'm just a rare case but their consistent manner to provide me good service says something.
CompAsia 回复2026-01-16
Hi ayylmao,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with our device!
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Worst service .I have selected wrong and mobile by mistake and paid also today .15/1/2026 at the same time I email them to cancel.but they said unable to cancel..I have never seen before such a worst service
Order #CAS59434
I have cancelled immediately when I place the order .at the same time .The order shipped only today ..
CompAsia 回复2026-01-16
Hi Muthu Samy,
We sincerely apologize for the frustration and negative experience you’ve had with us.
Unfortunately, as stated in our Device Sales Terms & Conditions, orders cannot be cancelled once they’ve been confirmed. You can review the full details here:
https://compasia.sg/pages/device-sales-terms-conditions
Upon checking our system, your order has already been shipped to the address provided. We truly understand this is inconvenient.
We truly appreciate your patience and understanding, and we are committed to improving our communication and service to ensure you receive the service you deserve.
Thank you once again for your patience and understanding.
Warm regards,
CompAsia Support Team
Great place to shop for devices when you're on a budget!
It is great as it sell original devices with original device parts. They also allow us to choose the quality, and we get what we selected. They also sell it at a much cheaper price than we can find in physical stores. They also provide installments, but sometimes the rate can total up to be more expensive than a brand new device.
CompAsia 回复2026-01-16
Hi mikayla aurora,
Thank you so much for your 4-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with our device!
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
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