Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the impressive costume design, high-end fabric quality, and comfortable stretch that closely matches movie appearances. Many buyers also note that orders often arrive quickly and fit well when accurate measurements are provided by the user.
Some reviewers were not happy with incorrect sizing charts, poor stitching quality, and unhelpful customer service when dealing with returns. A few customers also encountered unexpected staining issues, unpleasant chemical smells, or long delivery delays before receiving their items. These individuals felt that the expensive international return process made resolving product defects frustrating.
I ORDERED A MANDALORIAN COSPLAY COSTUME FOR MEGACON IN ORLANDO 3 MONTHS AHEAD. THEY TOOK MY MONEY AND TO DATE 5/2/22 HAVE NOT RECEIVED IT. TRACKING INDICATES THE LABEL HAS BEEN ATTACHED. THE WELL PERFECT PAY WILL NOT RESPOND WITH ANY ACTIONABLE INFORMATION. TERRIBLE!!
It took 43 days just to ship it and their 2145061182I ordered a Breath of The Wild Link costume. It was a 3XL male and cost me 203 and 117 for fast shipping. I ordered it September 2nd and it came today October 25th. The shipping was supposed to be 3-5 days but it took 12 days shipping! I’ll give them points on communication they are excellent with talking and refunded the difference for the shipping
COSTUME NEVER DELIVERED i sent them a message on Facebook and they sent me a tracking code for a random ass item that delivered to San Diego… i live in jersey
I was having trouble ordering my Spider-Man costume, but thanks to their customer service they made my life easier, they were very nice and helped me with the costume, I recommend this to any cosplayer, I can't wait for my suit :)
Bought the Spider-Man 3 Symbiote suit for Halloween last month, took significantly longer than the rush shipping I paid for, along with them not delivering my mask to me while the body of the suit has a rip in the seam where the zipper is. Have to make repairs on it myself before I can even try it on.
I will never get a costume from here again, just received it and will have to take it to a tailor for repair before it can be worn. $80 costume shouldn’t need repair right off the rip
I ordered a Breath of The Wild Link costume. It was a 3XL male and cost me 203 and 117 for fast shipping. I ordered it September 2nd and it came today October 25th. The shipping was supposed to be 3-5 days but it took 12 days shipping! I’ll give them points on communication they are excellent with talking and refunded the difference for the shipping. But I opened the costume and found out that the costume was WAY to small! Instead if a 3XL male it looked like a size M for a female. I’m very disappointed and now stressed for a costume for Halloween.
On their online order form they asked when my event was. I ordered 43 days before the event. They sent the order out the day of my event. So, I didn't get it. I asked them to cancel the order 5 days before they sent it out since it would be pointless to send it, but they said there are no refunds for custom costumes. So they got the 1 out of 5 stars because even if the costume is amazing it doesn't do any good if I don't have it for what I need it for.
This company accepted my order twice, charged extra for expediting then after days gone by told be that my costume would not be ready in time with out time to find an alternate option that is comparable and now I have to fight for a refund. $500 is not a cheap costume cost and there shouldn’t be any delay in getting my money for an order that was never filled.
Just received my black widow costume + shoes. Ok so I read the T&Cs and delivery did take a while, but one it was here... WOW the quality is amazing, and fits perfectly (i measured twice) comes with all the accessories in the description. I am definately going to purchase more cosplay from SIMCOSPLAY !
I ordered a qiqi and a Klee cosplay from them. The qiqi was custom. About a month later I Emailed them asking about updates on my order, only to find that they canceled my order because they couldn’t complete the qiqi cosplay without telling me. I had to ask them about my order before they felt it necessary to let me know my order was canceled. Only after I emailed them did they offer a refund. 0/10 experience would not recommend.
seems like everyone who has reviewed badly all got the tailored one im guessing thats the reason why they stopped doing it? i havent gotten it yet but having the reviews 50/50 results is not a big help for me it seems like they do good for some people and do bad for some people its just all luck and i guess i dont wanna take that risk
It took a month for them to even accept my order, only did they ship it after I had contacted them. I ordered a Large knowing they tend to run small and it was still too small. the pants fit fine but the top came unzipped. the eyes of the mask were not sewn on well, and the design in the glove ripped when i tried to take it off.
I just received the Gotham Knights Robin suit. and from quality to fitting its pretty much on point. I saw no flaws in the costume other than a bend hand guard (which is easily fixable) and the the jacket zipper handle came off which is also very fixable. Tracking my order was easy, I got everything I paid for done right, and I can't complain. I would recommend this site to anyone who wants to cosplay.
They are terrible for customer service and I had to send multiple emails and fight them. I ordered an Ahsoka Tano cosplay and paid extra for it to be TaylorMade but some of it was extremely too small like the leggings and wrist cloth. The shin armour was wayyy to big and lose, the material had crease marks in the centre which meant it would not fold around my legs. The headpiece was not stuffed properly and did not really fit well on my head even though they had my head measurements. They told me to just just a leg armour but there was no adjustment pieces like they said there were. The legging stitching was actually showing cos the leggings were that tight. I had to fight them to send me a new cosplay but they would only resend the headpiece and skin armour. The armour was still loose and creased so I'm unable to still wear it, the headpiece was even smaller and still not stuffed properly. I paid over a $100 for this cosplay and I still cannot wear it. They took over a month to send it to me the first time. Do not buy from these people
An absolutely atrocious company with no customer service. I spent a LOT of money on a custom made Captain America cosplay suit, only to receive a poorly fitted, bottom-barrel quality material, terribly made costume with absolutely laughable accessories. When I tried to return it, I was told it was ineligible for return since it was "custom made" WHICH I PAID EXTRA FOR and when I designed and paid for it that disclaimer was no where to be seen. Never, I repeat, NEVER use this company or its products. I wasted three days of pay on something I can never use and can't be refunded. 0/10