SimpliSafe

Hi Diego, Outdoor Cameras and a Video Doorbell that refuse to hold a signal even with the router right next to them, alongside interior devices that mostly work but not entirely, is a pattern worth digging into rather than accepting as the way the system runs at your home. A few things stand out. Routers placed too close to the Base Station or to the cameras can actually weaken the signal because the equipment needs a little space to perform at peak. Two story homes and larger footprints often benefit from additional transmitters or a change in Base Station placement to close signal gaps rather than fighting them. Those are all patterns our senior technicians can identify quickly with a look at your setup. We've requested your information so we can connect you directly, walk through the layout with you, and see whether this is solvable rather than something you have to live with. The SimpliSafe Team

Hi Michael, False smoke alarms are bad enough during the day, and getting them consistently at 3 AM while armed to Home is a real sleep disruption on top of the underlying question of why it is happening at all. A pattern like that, same time of night, same alarm mode, usually points to one of a few specific causes, whether it is temperature drops as your HVAC cycles down for the night, dust buildup in the Smoke Detector, sensor placement near a vent, or the detector nearing the end of its battery or service life. Those all narrow down quickly once we can look at your setup. We've requested your information so we can connect with you directly, walk through where the Smoke Detector is placed and how the room around it behaves at night, and get you a setup that stops waking you up. The SimpliSafe Team

Hi John, Four years of a working system and one difficult year at the tail end can absolutely shift the whole impression, and we do not take that lightly. Three months of free service is a fair gesture in the moment, but you are right that it functions as a band aid on how the year felt, not as an answer to why your Base Station and Keypad have needed replacing in the first place. That is the piece we want to actually solve. We would like to connect you with someone above our regular technical support so you can skip past the check your WiFi script and get a real look at what is driving the recurring component failures. We've requested your information so we can make that connection directly. The SimpliSafe Team