SimpliSafe

Hi Mort, Being on a mailing list you never signed up to keep, and then getting bounced across three departments trying to remove yourself from it, is not the version of SimpliSafe we want anyone to walk away with, especially someone who never even completed a purchase. If the email unsubscribe is not stopping the mail, that is something we can absolutely handle from our side. We've requested your information so we can remove your address and contact details from our system for good, and follow up with you to confirm it is done. The SimpliSafe Team

Hi Candance, Having your husband fly out to Florida for a setup that depends on equipment that has not arrived, on top of a resubmitted order that also has not been processed, is not a situation that can wait for another hold queue. We want to skip past that. We've requested your information so we can pull the order history immediately, confirm what actually shipped or should be shipping, and get you a tracking number and a real timeline in one conversation rather than another round of calls. If you send it while your husband is still on the ground, we can make sure whatever is possible from our side moves ASAP. The SimpliSafe Team

Hi Victor, Spending real time on hold to end a call still feeling like you did not get the answers you needed is not a call any of us want to have. We would like to skip the queue entirely and call you back directly. We've requested your information so we can connect you with someone on our team who has the context and the authority to actually resolve what you were trying to sort out. The SimpliSafe Team

C W, We're happy to hear that our technical support was able to provide you with clear and knowledgeable assistance. We appreciate your feedback as it helps us improve our services. The SimpliSafe Team

Hey there Enrique, Trying to expand a working system on the fifth of July, only to hit a cap at four items and have two more fail outright, is not what a purchase experience should look like, especially if there was a holiday sale you were trying to catch. We want to make sure you actually get the items you wanted and did not miss out on pricing that was available at the time. Thank you for sharing your information with us already. We will be in touch shortly to walk through what you were trying to add and take care of the order directly. The SimpliSafe Team

Hi AJ, An Indoor Camera where the room stays black while the walls light up is a specific issue that usually has a workable fix, and there are a few adjustments beyond angle and distance that we can walk through with you. In regards to your plan change, plan changes go through the phone for verification reasons tied to account security, which is not intended as a barrier but does add a step compared to changing a streaming subscription. We hear you on the wait to get someone on the line, and we would like to shortcut all of that by having someone reach out to you directly. We've requested your information so we can walk through the Indoor Camera setup and take care of the plan change in the same conversation. The SimpliSafe Team

Hi Michael, Needing to physically reset Motion Sensors every week just to keep them functioning should not be part of owning your SimpliSafe system, and the fact that you ended up spending another $250 to get to a working setup on your own compounds it. Thank you for taking the time to share your number with us so we can reach you directly. We would like to connect you with someone above our regular technical support to actually get to the bottom of what your Motion Sensors were doing, and to see what options exist on the account side given what you have already added. We will be in touch shortly. The SimpliSafe Team