Siraat（siraatskitchen.com）在 OK.one 的综合评分为 4.1 分（满分 5 分），基于本站收录的 101 条用户评价，属于家居与园艺分类，口碑良好。20% 的评价为 1 星，差评比例偏高；商家回复了 100% 的差评。数据最后更新于 2026-08-11。
订购非常简单，包装精美。迫不及待想尝试一下
Hello Dan, Thank you for your wonderful review! We're delighted to hear that you found the ordering process easy and that your cookware arrived safely and well packaged. We hope it brings you an enjoyable cooking experience from the very first meal. Thank you for choosing SiraatsKitchen. We can't wait for you to start cooking with it! Aika – Siraat Support
快速交付优质产品。包装精美，围裙、瓶子和抹刀都是非常可爱的礼物。
Hello Deborah, Thank you for your wonderful review! We're delighted to hear that your order arrived quickly and that you enjoyed both the cookware and the presentation. It's especially nice to know the complimentary apron, bottle, and spatula made your unboxing experience even more special. Thank you for choosing SiraatsKitchen. We hope your new cookware brings you many enjoyable meals for years to come. Aika – Siraat Support
鸡蛋主要粘在锅上，即使浸泡一个小时也很难清洗锅。 另外，如果你用过平底锅想要退货，你必须支付运费，他们只会退还你所付价格的15%。
Hello Judith, We're sorry to read that our cookware wasn't the right fit for you. We appreciate that you took the time to follow our recommended cooking guidance, and we're disappointed that your experience didn't match your expectations. Titanium cookware performs differently from traditional coated non-stick cookware and relies on proper preheating and cooking technique rather than a synthetic coating. While many customers achieve excellent results, we recognise that every cooking experience is different. Regarding your return request, we'd like to clarify that after reviewing your case, our team increased the goodwill offer beyond the initial proposal. While we understand this wasn't the outcome you were hoping for, we appreciate your feedback and remain committed to treating every request fairly in line with our published policy. Aika – Siraat Support
我发现许多网上购物都来自没有消费者道德的公司。很高兴看到 Siraat 以优质的服务着眼于客户。 非常快地回答问题并跟进。 我正在等待我的平底锅，希望它能满足我的期望。
Hello Nina, Thank you for your kind review! We're delighted to hear that your experience with our support team has given you confidence in choosing SiraatsKitchen. Providing timely, helpful communication is something we care deeply about, so it's wonderful to know that our follow-up and responsiveness stood out. We hope your cookware exceeds your expectations once it arrives, and we look forward to being part of many enjoyable meals in your kitchen. Aika – Siraat Support
正如之前的评论所提到的，我遵循了所有的使用说明，但它们绝不是不粘的，甚至更难清洁 - 这是一个纯粹而简单的骗局 - 好的评论可能是假的或付费的希望我先看看这个网站真是浪费钱，我知道我不会得到退款，因为他们是骗子 - 如果他们这样做，那么你将不会阅读这篇评论
Hello Richard, We're sorry to read that our cookware wasn't the right fit for you. Titanium cookware performs differently from traditional coated non-stick cookware and relies on proper preheating and cooking technique rather than a synthetic coating. While many customers achieve excellent results, we recognise that every cooking experience is different. If you haven't already contacted our support team, we'd welcome the opportunity to review your experience and discuss the options available under our published policy. We remain committed to helping customers get the best possible results from their cookware. Aika – Siraat Support
首先我要说的是，我很少对我的购买留下评论，但考虑到我对购买 Sirrat 钛炊具的疑虑，我觉得纠正一些误解才是公平的。 我扣一颗星是因为我相信，对于一家在荷兰提供客户服务的美国公司来说，不声明产品是从中国制造和发货的，这是一种极大的误导，特别是因为他们的网站提到了“精湛的欧洲”设计。 在阅读 TrustPilot 上的许多差评之前下了订单，我试图在一个多小时内取消订单，但被告知物品已经发货——这一声明让我难以置信。尽管如此，在我与他们打交道时，客户服务还是很有礼貌和及时的，我很惊讶地在两周多一点的时间内收到了我的平底锅。 它们包装完好，结构坚固。我已经使用过它们几次，总是严格遵循低/中热说明和测试准备情况的方法。最大的测试是鳕鱼腰肉食谱，它总是挑战平底锅的不粘质量，我对结果很满意。清洗平底锅轻而易举。 我完全同情那些在炊具方面有过不好经历的人，如果我将来遇到类似的问题，我会发布更新，但公平地说，我只能说我对我的炊具非常满意，并期待多年的使用。
Hello Derek, Thank you for taking the time to share such a thoughtful and balanced review. We're pleased to hear that, despite your initial concerns, your experience with both our customer support and cookware has been a positive one. It's especially rewarding to know that the cookware performed well with a challenging recipe and that cleanup was straightforward. We also appreciate your feedback regarding the information on our website. Our cookware is designed in the Netherlands and manufactured by trusted production partners in Asia, and comments like yours help us understand where we can communicate this more clearly. Thank you for choosing SiraatsKitchen. We hope your cookware continues to serve you well for many years to come. Aika – Siraat Support
与公司合作非常愉快。服务很快。我唯一的缺点是与您合作的送货公司。盒子上清楚地写着“易碎”，送货员甚至从未踏入我的门廊。他把盒子扔到我家门口。我听到了盒子落地的声音，并在我的门铃摄像头上看到了他的动作。
Hello Ellen, Thank you for taking the time to share your experience. We're delighted to hear that you were happy with our service and your experience working with our team. We're sorry to read about the way your parcel was handled during delivery. While the final delivery is carried out by an independent carrier, we expect every package to be treated with care, especially when clearly marked as fragile. Your feedback is important, and we'll share it with our shipping partners as part of our ongoing efforts to improve the delivery experience. Thank you for choosing SiraatsKitchen. We hope you enjoy your cookware for many years to come. Aika – Siraat Support
到目前为止，该产品提供了一种优质的烹饪方式，并且与安全食品一样易于烹饪
Hello Josefina, Thank you for sharing your experience. We're pleased to hear that you're enjoying the quality of your cookware and that it's making cooking both enjoyable and easy. Creating durable cookware that supports everyday cooking while avoiding synthetic non-stick coatings is something we're passionate about. Thank you for choosing SiraatsKitchen. We hope your cookware continues to serve you well for many years to come. Aika – Siraat Support
我按照说明进行操作。我是一位非常有经验的厨师。食物粘在锅上。很难将其清除并形成不粘表面。 锅还粘着呢。补充：在您的回复后，我检查了您网站上的问题，还查看了 Kaizen 炊具。第一次使用时遵循说明。我尝试按照说明使用小苏打去除污渍，但无法去除。
Hello Janet, We're sorry to read that your experience with our cookware hasn't been the one you were hoping for. We appreciate that you've taken the time to follow the recommended cooking instructions and that you're an experienced home cook. Titanium cookware performs differently from traditional coated non-stick cookware and relies on proper preheating and cooking technique rather than a synthetic coating. While many customers achieve excellent results, we recognise that every cooking experience is different. If you haven't already done so, we'd be happy to take another look at your case and see whether there are any additional steps or solutions we can offer. Aika – Siraat Support
我买了他们的煎锅，粘得很厉害。我们主要用它来做早餐，所有东西都粘在一起。我们已经做了所有视频所说的事情，我们听取了他们客户服务的建议，并改变、尝试并完成了我们被告知的一切，并且坚持从未停止。我们联系了该公司，因为他们宣传 100 天试用期，但这是错误的。他们的客户服务很糟糕，他们只提供退款 15% 的购买金额，并且一旦退回，他们将保留平底锅。这家公司是个骗局，而且产品很糟糕。那里有更好的产品。不要在 Siraat 上浪费时间和金钱。
Hello Christy, We're sorry to read that our cookware wasn't the right fit for you. We understand that you've spent time working with our support team to improve the cooking experience, and we're disappointed that the results still didn't meet your expectations. Titanium cookware performs differently from traditional coated non-stick cookware and relies on proper preheating and cooking technique rather than a synthetic coating. While many customers achieve excellent results, we recognise that every cooking experience is different. Regarding the 100-day trial, every request is reviewed individually in line with the policy published on our website. As part of that process, our team offered a resolution based on the information available, though we understand you were hoping for a different outcome. If you'd be willing to continue the conversation, we'd be happy to review your case again and see whether there's anything further we can do to help. Aika – Siraat Support
我希望运输能快一点。我非常高兴和兴奋地订购了这些平底锅，我希望它们能尽快发货，这样我就可以开始使用它们。 当他们到达时，我对他们的包装程度印象深刻。我用一个平底锅准备的第一顿饭是早餐。平底锅的热量分布非常好，我能够同时烹饪鸡蛋、培根和土豆，控制效果非常好。 用温水和一点液体肥皂即可轻松清洁锅。 我相信我将获得多年的满足感和在我的平底锅里准备的美味佳肴。他们真正体现了“烹饪的乐趣”！
Hello Georgio, Thank you for your wonderful review! We're delighted to hear that your cookware has brought so much enjoyment back to your kitchen. It's great to know the even heat distribution, cooking performance, and easy cleanup have made such a positive impression from your very first meal. We also appreciate your feedback about the shipping time. We're always looking for ways to improve our delivery experience while ensuring every order arrives safely. Thank you for choosing SiraatsKitchen. We hope your cookware brings you many years of enjoyable cooking and memorable meals. Aika – Siraat Support
我收到了 Siraat Titanium Pro，我已经很喜欢它了，现在它是我的平底锅，就像在厨房里拥有最好的电动工具一样❤️👍🏼
Hello Rafael, Thank you for your fantastic review! We're delighted to hear that the Titanium Pro has already become your go-to pan. Hearing that it has earned a permanent place in your kitchen is exactly what we hope for. Thank you for choosing SiraatsKitchen. We hope it continues to serve you well and inspires many great meals ahead. Aika – Siraat Support
Hello Masterofstone, Thank you for your wonderful review! We're delighted to hear you're enjoying your cookware. Knowing that you're happy with your SiraatsKitchen products means a great deal to our team. Thank you for choosing SiraatsKitchen, and we hope you enjoy cooking with your cookware for many years to come. Aika – Siraat Support
神奇的炊具！采用安全包装和非常漂亮的储物袋运输。粘起来没有问题，我的孩子们很着迷地看着锅加热后水珠跳舞……所以，晚餐和表演合二为一！哈哈 总的来说，很棒的产品！
Hello CNG, Thank you for your fantastic review! We're delighted to hear that you're enjoying your cookware and that everything arrived safely and well packaged. It's especially fun to hear that the water droplet test has become part of the entertainment at dinnertime, we love that your kids are enjoying it too! Thank you for choosing SiraatsKitchen. We hope your cookware continues to bring many delicious meals and memorable moments to your family. Aika – Siraat Support
我收到的商品可能在运输途中损坏并告知他们。我收到了非常快速和热情的回复。我提供了几张照片并免费收到了替换品。对他们的钛锅非常满意。我有两个。
Hello Arthur, Thank you for sharing your experience. We're pleased we could resolve the issue quickly and provide a replacement. It's wonderful to hear that you're enjoying your titanium pans and that our support team was able to assist you promptly. Thank you for choosing SiraatsKitchen. We truly appreciate your trust and support. Aika – Siraat Support
SIRAAT TITANIUM HAMMERED PAN PRO 看起来不错，但仅此而已。 我按照说明进行操作，食物粘在上面的情况比我买过的最便宜的煎锅还要糟糕。这绝对是浪费钱。去了客户服务中心，他们问了几个问题，然后忽略了我问的其他任何问题。不提供更换或退款。从那以后就再也没用过它。与往常一样，产品不退款的标准通用答案是行不通的。
Hello Carole, We're sorry to read that the Titanium Hammered Pan Pro wasn't the right fit for you. Titanium cookware performs differently from traditional coated non-stick cookware and relies on proper preheating and cooking technique rather than a synthetic coating. While many customers achieve excellent results, we recognize that experiences can vary. We take comments about our products and customer service seriously, and every support case is reviewed individually based on its circumstances. Aika – Siraat Support
客户服务非常高效且乐于助人，我对此非常满意。真的很感谢信息反馈得这么快，非常感谢。
Hello Vivian, Thank you so much for your kind feedback! We're delighted to hear that you found our customer service team efficient, helpful, and responsive. Providing timely updates and support is something we strive for every day, so it's wonderful to know you were satisfied with your experience. Thank you for choosing SiraatsKitchen and for taking the time to share your feedback. We truly appreciate your support! Aika – Siraat Support
我在 Siraatskitchen 团队的经历一直非常出色。我已经使用他们的产品几个月了，我很高兴我做出了选择。他们的产品品质优良，我现在真的很喜欢烹饪，而且对健康的好处不言而喻。客户服务也是一流的，因为每次我联系时，回复都非常快，提供了深入的信息。爱你们❤️
Hello Dion, Thank you for your continued trust in SiraatsKitchen. It's wonderful to hear that you've been enjoying your cookware over the past few months and that it has made cooking an even more enjoyable experience. We're equally pleased that our team has been able to provide the support and detailed information you've needed whenever you've reached out. Your kind words mean a great deal to everyone at SiraatsKitchen. Thank you for being part of our community. ❤️ Aika – Siraat Support
Hello Eric, Thank you so much for your kind feedback! We're delighted to hear that you're enjoying your pan and that it's performing exactly as you expected. Your satisfaction means a great deal to us. Thank you for choosing SiraatsKitchen and for taking the time to share your experience! Aika – Siraat Support
订购了一个据称是您需要的最好的平底锅。你可以尝试一下，煮任何你想要的东西，如果你不喜欢它，你可以在100天内获得全额退款，这在网站上写得很清楚 我遇到了一些问题，他们给了我建议，但没有任何效果。 我要求退款。他们要求提供更多信息和照片。我就是这么做的。 他们提供 20% 的信用并保留平底锅。我不想要平底锅。它没有按照说明工作 我把网站上说的内容发给他们，他们回复了 30% 的信用，而且他们不能收回用过的平底锅。 我再次向他们展示，网站上说使用平底锅，使用 100 天以内您将获得全额退款。 他们具有欺骗性，并且不坚持他们的网站报价。 电子邮件交易始终得到答复 我警告人们不要从这家公司购买任何东西 为了积极更新我的情况，他们在看到这篇评论后为我的案件指派了一名不同的代表，并遵守网上写的网站政策并给予全额退款。 我很欣赏他们最终以专业、正直的方式行事，做了正确的事。
Hello Barney, Thank you for taking the time to update your review. We're pleased that we were able to reach a resolution that met your expectations and appreciate your recognition of our efforts to resolve your concerns. Customer feedback is important to us, and we always strive to review each case carefully and provide the best possible support. Thank you again for giving us the opportunity to make things right. We truly appreciate your feedback and wish you all the best. Aika – Siraat Support
共 101 条符合条件的评价