Siraat（siraatskitchen.com）在 OK.one 的综合评分为 4.1 分（满分 5 分），基于本站收录的 101 条用户评价，属于家居与园艺分类，口碑良好。20% 的评价为 1 星，差评比例偏高；商家回复了 100% 的差评。数据最后更新于 2026-08-11。
Hello Aina, Thank you so much for your amazing feedback! We're thrilled to hear that you're loving your pan! Knowing that you're enjoying your cooking experience means a great deal to us. Thank you for choosing SiraatsKitchen and for taking the time to share your enthusiasm. We truly appreciate your support! Aika – Siraat Support
其实我还没用过我的平底锅！！！ 但到目前为止，我给你 5 颗星，因为交货及时、包装精美、赠品优质。 到目前为止，我很喜欢这个小砧板，并且很快就会寻找更大尺寸的。
Hello Janet, Thank you so much for your wonderful feedback! We're delighted to hear that you've had such a positive first impression. It's great to know that your order arrived promptly, the packaging met your expectations, and that you're enjoying the complimentary chopping board. We hope you enjoy cooking with your new pan when you have the chance to use it, and we truly appreciate your interest in our larger chopping board as well. Thank you for choosing SiraatsKitchen and for taking the time to share your experience. We hope your pan exceeds your expectations! Aika – Siraat Support
我做饭已经有 60 多年了。在那段时间里，我已经经历过很多次了。这款 Siraat 平底锅绝对是我用过的最好的。我深入研究钛锅。是的，你可以在其他地方买到仿冒的平底锅。然而，那些平底锅你会扔掉。 平底锅受热均匀，不会烧焦食物（不需要高温！）而且清理效果很好。我有一把旧的金属抹刀，那是我母亲的，我很高兴我从未扔掉它。我现在可以放心地在我的平底锅上使用它了。我再也不用再买一个平底锅了。客户服务非常棒，而且他们的 100 天保修绝对是一个加分项。
Hello Carole, Thank you so much for your wonderful feedback! We're truly honored to hear that, after more than 60 years of cooking, you consider your Siraat pan the best you've ever used. It means a great deal to us that you took the time to research titanium cookware and are enjoying its even heating, easy cleanup, and the freedom to use your cherished metal spatula with confidence. We're also delighted to know that you've had a positive experience with our customer service and appreciate our 100-day guarantee. Thank you for choosing SiraatsKitchen and for sharing your experience. We sincerely appreciate your trust and support! Aika – Siraat Support
如果我可以留下 0 颗星，我会这样做。 Siraat’s Kitchen 是我一生中遇到过的最具欺骗性的公司之一。他们的网站明确指出他们的退款政策如下...... “我们相信您一定会喜欢用 Siraat 做饭。这就是为什么每个订单都有 100 天试用期，从送到您家门口的那一天算起。使用它，用它做饭，亲自看看有什么不同。如果它不适合您，我们会收回它。没有复杂的过程。” 我完全按照烹饪说明进行操作，但我对他们平底锅的性能感到非常失望。平底锅用过一次就完全变色了，看起来已经有20年了。我的食物粘在锅上，无法按照他们提供的清洁说明清洗干净。当我联系该公司了解他们的退款政策时，Jen 告诉我，由于平底锅已使用过一次，因此不符合退款条件。我已经和她商量了 2 天，发了 7 封关于退回平底锅和退款的电子邮件，但她拒绝遵守他们自己网站上的条款。 Siraat 是一家欺骗性公司的第一个线索应该是当我不得不退回为这个平底锅购买的尺寸错误的盖子时。 Siraat 让我为预付费标签支付 30 美元。当我去 USPS 时，工作人员告诉我，盖子的运费应该只需要 16.44 美元。 Siraat 收取过高的运费，并通过抬高 USPS 价格将多余的钱收入囊中。USPS 价格由 USPS 理事会制定，然后由邮政管理委员会审查，邮政管理委员会对美国全面制定的价格拥有最终决定权。他们决定在不公平和欺骗性贸易行为的范围之外开展业务。该公司违反了虚假广告，违反了联邦贸易委员会强制执行的广告原则中的基本事实，即《欺骗性贸易行为法》，并且他们违反了自己网站的合同。 我告诉 Jen，我会对 Siraat’s Kitchen 留下诚实的评论，这是我的第一次。
Hello Gina, We're sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the cookware, the return process, and the shipping costs. We appreciate the time you took to communicate with our support team and provide detailed feedback throughout your case. Our goal is always to assist our customers fairly and in accordance with our published policies. If there are any outstanding concerns, we'd welcome the opportunity to review your case again. Please reply to your existing support email, and our team will be happy to assist you further. Thank you for taking the time to share your experience. Aika – Siraat Support
客户支持非常专业和有礼貌。 他们很快并尊重地解决了我的问题。 谢谢
Hello Denise, Thank you so much for your kind feedback! We're delighted to hear that our Customer Support team was able to assist you professionally, respectfully, and resolve your issue quickly. Providing prompt, courteous, and helpful service is always our goal, so your kind words mean a great deal to us. Thank you for choosing SiraatsKitchen and for taking the time to share your experience. We truly appreciate your support! Aika – Siraat Support
该公司转售据称是钛锅的产品，但他们并不生产钛锅。它们很可能是中国制造的。我买了两个这样的平底锅，两个锅的手柄都松动了，因为它们没有正确焊接。铆钉是空心的，纯属垃圾。不要从这家公司购买平底锅。你在浪费你的钱。 26 年 7 月 23 日更新：该公司在这里回复了我的负面评论，并决定更换我购买的两个手柄附件有缺陷的平底锅。至少这表明该公司愿意在规定的 100 天保修期之外支持他们的产品，我告诉他们这对于所谓的优质产品来说太短了。我们将看看这些替换平底锅是否能支撑住，或者它们的手柄是否也松动。现在，我将我的评论提高到 4 星。手指交叉。
Hello Steve, We're sorry to read that the cookware hasn't performed as expected for you. After reviewing your case, we arranged a replacement for the affected items, and we hope the new cookware provides the experience you were looking for. If there's anything further we can assist you with, our team remains available to help. Aika – Siraat Support
如果我能给 Siraat 0 颗星，我会的。不要从这家公司购买。从中国运来的平底锅比承诺的时间晚了很多。三周以来我一直试图退回平底锅以获得退款，但客户服务很糟糕。退货门户不起作用，客户服务完全没有反应。他们故意让退货过程变得尽可能困难。
Hello Kim, We're sorry to read that you experienced difficulties with your return request. After reviewing your case, our team provided an alternative return solution and ensured your return could proceed. We appreciate the opportunity to resolve the matter and remain available should you need any further assistance. Aika – Siraat Support
我们订购的煎锅看起来是一个很好的解决方案，解决了准备混乱、油腻的食物后清洁煎锅的问题。焦化和粉化完成后，“清理”才是真正的考验。用肥皂和水清洁比我想象的更容易。肥皂和水冲洗掉后，锅的表面会形成一层白色的薄膜，但酒吧老板的朋友很容易就把它去掉了。 （在水中短暂浸泡后，食物制备过程中的炭很容易被冲洗掉。）我非常喜欢这个平底锅，我很高兴拥有它。
Hello Karen, Thank you so much for your thoughtful feedback! We're delighted to hear that your skillet has lived up to your expectations, especially when it came to cleanup. It's wonderful to know that food residue was easy to remove and that you found the pan simple to clean after cooking. We also appreciate you sharing your experience with the whitish film and how you were able to remove it. Thank you for taking the time to provide such detailed feedback. We're so pleased to hear that you're happy with your skillet, and we truly appreciate your support. Thank you for choosing SiraatsKitchen! Aika – Siraat Support
卓越的客户服务和出色、时尚的产品
Hello Imad, Thank you so much for your wonderful feedback! We're delighted to hear that you had an exceptional experience with our customer service and that you're enjoying your sleek new product. Your kind words mean a great deal to our team and motivate us to continue providing the best possible experience for our customers. Thank you for choosing SiraatsKitchen and for taking the time to share your experience! Aika – Siraat Support
我刚买了一个煎锅，我不得不说它改变了游戏规则！ 超级容易炒蔬菜或肉，喜欢它！ 我一定会再买一件！
Hello Marianne, Thank you so much for your wonderful feedback! We're delighted to hear that your new frying pan has been a game changer for you. It's fantastic to know that you're enjoying how easy it is to cook vegetables and meat with it. We're especially thrilled to hear you're considering adding another pan to your collection. Thank you for your trust and support, we truly appreciate it! Aika – Siraat Support
很棒的客户服务。很快就解决了我的问题，没有任何问题。很棒的公司！
Hello Robert, Thank you so much for your kind feedback! We're delighted to hear that our customer service team was able to resolve your issue quickly and smoothly. Providing prompt and hassle-free support is something we strive for every day, so your comments mean a great deal to us. Thank you for choosing SiraatsKitchen and for taking the time to share your experience. We truly appreciate your support! Aika – Siraat Support
他们宣传自己的平底锅是不粘锅，但这完全是谎言。所有东西都粘在他们身上——甚至培根。我一直在尝试退回炊具，但公司让这个过程变得非常困难。我花了 786 美元购买这些产品，但他们拒绝退货。相反，他们只给我 20% 的折扣。 我对产品和客户服务都非常失望。我认为他们的广告具有误导性，我将向商业改进局 (BBB) 投诉虚假广告。和我反复商量后，他们最终给了我100%的退款。我已要求提供送货信息以退回他们的产品。他们首先要求提供照片，然后我发送了这些照片。没有回复后，我再次询问，被告知发视频。没有回应。三周后，我仍然没有收到承诺的退款或退货信息，他们也停止回复。我在网上找到了他们的地址，退还了那里的所有内容，并向我的 CC 提出了异议。糟糕的！
Hello Yelena, We're sorry to read that our cookware wasn't the right fit for you. Titanium cookware performs differently from traditional coated non-stick cookware and is designed to be used with a specific cooking method rather than a synthetic non-stick coating. Return requests are reviewed individually in accordance with our published policy. We appreciate the opportunity to review each case and work towards an appropriate resolution. Aika – Siraat Support
不要购买。从未如此失望过——一切都粘在锅上。试图退回平底锅，但他们拒绝履行客户满意度保证，除非你没有使用过平底锅 - 在你使用它之前你怎么知道它有多糟糕？不惜一切代价避免。
Hello Mark, We're sorry to read that our cookware wasn't the right fit for you. Titanium cookware performs differently from traditional coated non-stick cookware and relies on proper preheating and cooking technique rather than a synthetic coating. While many customers achieve excellent results, we recognise that it may not suit every cooking style. Every return request is reviewed individually in accordance with our published policy, and we remain committed to assessing each case fairly. Aika – Siraat Support
买了炒锅。效果非常好。仅在第一次使用时。随后的使用简直就是噩梦。鸡蛋、三文鱼、鸡肉都粘在炒锅上。极其失望
Hello Y T, We're sorry to read that the Wok Pan didn't continue to perform as you expected after the first use. Titanium cookware performs differently from traditional coated non-stick cookware and relies on proper preheating and cooking technique rather than a synthetic coating. While many customers achieve consistent results over time, we recognise that every cooking experience can vary. If your case remains unresolved, our team will be happy to review it further and determine the most appropriate way to assist. Aika – Siraat Support
这款煎锅符合其描述——烹饪非常容易。 我特别欣赏使用指南和技巧以及钛烹饪的特点。
Hello Gary, Thank you so much for your wonderful feedback! We're delighted to hear that your skillet has lived up to your expectations and that you're enjoying the cooking experience. It's especially rewarding to know that you found our usage guidelines and cooking tips helpful in getting the best results with titanium cookware. Thank you for choosing SiraatsKitchen and for taking the time to share your experience. We truly appreciate your support! Aika – Siraat Support
水瓶的盖子有问题，团队很快就解决了问题，他们说会再给我寄一个，我以为只是盖子，但最终我得到了一瓶新的，非常感激和印象深刻👍
Hello Bilie, Thank you so much for your wonderful feedback! We're delighted to hear that our team was able to resolve the issue with your water bottle quickly. While we initially intended to replace the lid, we're glad the replacement bottle exceeded your expectations. Your kind words mean a great deal to us, and we're thrilled that you were impressed with the service you received. Thank you for choosing SiraatsKitchen and for taking the time to share your experience! Aika – Siraat Support
我给平底锅打了 4 星，因为当我煎 4 个汉堡时，它们都粘在了平底锅上。我很失望，我没想到肉会粘在一起。然而，清理得很好，花了一点时间浸泡，但平底锅又看起来焕然一新了。另外，当我收到包裹时，没有关于平底锅的使用说明或公司名称等，我觉得很奇怪。
Hello Cathy, Thank you for taking the time to share your thoughtful feedback. We're pleased to hear that you found the pan easy to clean and that it looked like new again after use. We also appreciate your honest comments regarding your experience cooking burgers and the absence of instructions or product information in the package. Your feedback is valuable to us, and we appreciate you sharing both the positives and the areas where you feel we can improve. Aika – Siraat Support
订购后不久我就决定需要取消订单。我发送了一封电子邮件，因为这是唯一的选择。我请求取消订单（这是在指定的 1 小时内）。我很高兴地说我很快就收到了回复，我的订单被取消了。 24 小时内我收到退款通知 已处理。取消非常容易，我的客户服务体验非常好。
Hello Lisa, Thank you so much for your wonderful feedback! We're delighted to hear that your cancellation request was handled quickly and smoothly, and that your refund was processed promptly. Providing efficient and hassle-free customer service is something we strive for, so it's great to know we met your expectations. Thank you for taking the time to share your experience and for choosing SiraatsKitchen. We truly appreciate your kind words! Aika – Siraat Support
关于多种产品交付的良好沟通。煎锅很棒，我为每个成年孩子都买了一个。鸡蛋仍然会粘一点，但很容易清洁。
Hello Vicki, Thank you so much for your thoughtful feedback! We're delighted to hear that you were happy with the communication regarding your deliveries and that you're enjoying your frying pan. It's especially wonderful to know that you chose to purchase one for each of your adult children—we truly appreciate your trust and support. We also appreciate your honest feedback about cooking eggs and are pleased to hear that the pan is easy to clean. Thank you for taking the time to share your experience. Aika – Siraat Support
我正在订购你们的几个平底锅，但现在不确定！！！！ 我不喜欢 Siraat 的 c.s. 的笼统回复。大多数客户的负面评论。 “基本上，很多人会说——我们对我们糟糕的cs感到抱歉，对我们的不粘锅粘得很差，质量不如我们广告的那么好，等等。那么你仍然没有把事情做好。仅仅说“对不起”绝对是不对的。会回来查看你的回复。将暂停我的订单，直到我看到你对我的回复。
Hello Rosa, Thank you for taking the time to share your concerns. We understand that reading customer reviews plays an important role in making a purchasing decision, and we appreciate your honest feedback. Our goal is always to respond to every customer respectfully and to review each case individually based on the information available. We're sorry to hear that our responses have not given you the confidence you were hoping for. If you have any questions about our cookware, warranty, or return process before placing your order, we'd be happy to address them and help you make an informed decision. Thank you for considering SiraatsKitchen, and we hope to have the opportunity to serve you. Aika – Siraat Support
共 101 条符合条件的评价