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健康与医疗

SmartBuyGlasses

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565 条评价

3.7565 条评价
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关于 SmartBuyGlasses

数据更新
网站
smartbuyglasses.com.sg
分类
健康与医疗
所在地
新加坡
状态
待认证
近 12 个月
110 条评价
差评回复率
97%（120/124 条）
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[email protected]smartbuyglasses.com.sg

商家自述

Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.

SmartBuyGlasses靠谱吗？

SmartBuyGlasses（smartbuyglasses.com.sg）在 OK.one 的综合评分为 3.7 分（满分 5 分），基于本站收录的 565 条用户评价，属于健康与医疗分类，口碑一般。70% 的评价为 4 星及以上，15% 为 1 星；商家回复了 97% 的差评；评价主要围绕产品、质量、价格。数据最后更新于 2026-10-24。

评价综述

AI 生成

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the prompt shipping services, mentioning that items arrive well-packaged and exactly as advertised. Many people also highlight the helpful customer support team, highly reasonable pricing, and the wide selection of available brand frames. However, some customers noted that delivery sometimes took longer than initially expected or shown on the website. A few reviewers also mentioned encountering occasional issues, such as misaligned parts or receiving orders without proper processing. Consumers occasionally experienced delays with refunds or encountered specific difficulties that required contacting support to resolve.

本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。

用户怎么说

L
Lynn Lee新加坡 · 写过 1 条评价 · 已认证 ·

Always out of stock

The customer service was good and all the representatives did well. What I was disappointed with is the fact that the warehouse was always out of stock for the designs I wanted. I think between my original order and the final item coming back to me with the exchange in between, it took almost 2 months. I wished this process could have been less delayed at the warehouse side of things. Also, there was one incident when they said the item was available and I waited and was then told it was no longer available and i had to re order a different color way. I wished the logistics system was just better updated with what was actually available and not.

SmartBuyGlasses 回复2022-07-14

Hello Lynn, I am so sorry that you had a disappointing experience with us, and we apologize for all the inconveniences that we caused, it was never our intention. Unfortunately, your orders were not in stock hence we needed to source them from our supplier. The processing time is 5-11 working days. We will now contact you privately via phone call to explain everything. Sincerely, Hannah

D
David TamNa HCM新加坡 · 写过 1 条评价 · 已认证 ·

I bought 2 after almost 1 month…

I bought 2 after almost 1 month received 1. 1 missed Bank account was deducted 2 time for 2 order

SmartBuyGlasses 回复2022-06-28

Hi David, I am really sorry if you were not aware of the processing time of your models, but please note that each model has a different processing time, and unfortunately, delays are possible, but in that case, we would email you with possible options. You can read about that here: https://www.smartbuyglasses.com.sg/faq/12718/shipping-times I will now contact you privately to explain everything and let’s work together to resolve this. :) Sincerely, Steffany

R
Rae新加坡 · 写过 1 条评价 · 已认证 ·

Purchased a Ray-Ban and received within…

Purchased a Ray-Ban and received within a week in Singapore from Hong Kong. Status update on shipping had been prompt. Eventually had to returned and received refund after they have received it. The only downside is that return shipping has to be paid by ourselves which may be problematic if you are staying in a country far from Hong Kong. Other than that, response from the customer service staff Katherine & Jonathan has been prompt. They would usually respond within the day, or latest by the next day.

P
Paul新加坡 · 写过 5 条评价 · 已认证 ·

Prompt service

Not difficult to navigate the website. Item was delivery very promptly.

SmartBuyGlasses 回复2022-03-20

We are incredibly grateful that you took the time to leave us this note. Our company’s top priority is making sure our customers are 100% satisfied. It's customers like you that make our job wonderful. We look forward to serving you again.

T
Trixie Lee新加坡 · 写过 1 条评价 · 已认证 ·

exactly what i wanted and more

exactly what i wanted and more. looks and felt great. no regrets

SmartBuyGlasses 回复2022-03-18

Hello Trixie, We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone, and we hope we will provide a perfect experience next time. Sincerely, Mariko

M
Mieke De Schepper新加坡 · 写过 3 条评价 · 已认证 ·

easy interaction (just had to specify…

easy interaction (just had to specify my prescription into a lot of detail) and easy return

SmartBuyGlasses 回复2022-03-16

Hi Mieke, We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone, and we hope we will provide a perfect experience next time. Sincerely, Steffany

S
Sherman Ho新加坡 · 写过 1 条评价 · 已认证 ·

Good service

SmartBuyGlasses 回复2022-03-16

Hi Sherman, Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you loved doing business with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. We look forward to seeing you again! Sincerely, Steffany

Y
YV文莱 · 写过 1 条评价 · 已认证 ·

Recommend website.

Delivery was swift. Bought 2 items. One was shipped almost immediately. The other item took a longer time to process due to some reason. However throughout the time waiting, status update emails were constantly received. Which is reassuring.

SmartBuyGlasses 回复2022-03-12

Hi Robina, We are incredibly grateful that you took the time to leave us this note. Our company’s top priority is making sure our customers are 100% satisfied. It's customers like you that make our job wonderful. We look forward to seeing you again. Sincerely, Famekha

S
Sirjan Bajaj新加坡 · 写过 1 条评价 · 已认证 ·

Good quality

Good quality. Good packaging and gave timely updates

SmartBuyGlasses 回复2022-03-06

We are incredibly grateful that you took the time to leave us this note. Our company’s top priority is making sure our customers are 100% satisfied. It's customers like you that make our job wonderful. We look forward to serving you again.

L
Lee Zhi Wei新加坡 · 写过 1 条评价 · 已认证 ·

It's quite an ok service for purchase…

It's quite an ok service for purchase of glasses. For a buyer from sg you would need a prescription beforehand which may not convenient for some. But overall an ok experience.

SmartBuyGlasses 回复2022-02-24

Hi there, Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. We've taken your thoughts to heart and we relayed your feedback to the concerned department. I appreciate your kind words and professional demeanor and look forward to your next purchase. Sincerely, Hannah

D
Damien澳大利亚 · 写过 4 条评价 · 已认证 ·

Met my expectations

Met my expectations. Was able to find my product even though initially sold out.

SmartBuyGlasses 回复2022-02-16

Hi Damien, Thank you for your purchase. We are incredibly grateful that you took the time to leave us this note. Our company’s top priority is making sure our customers are 100% satisfied. It's customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Lauren

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