聊天客户服务部的卡罗琳……
聊天客户服务的卡罗琳提供了很多帮助!
smileie.com(smileie.com)在 OK.one 的综合评分为 4.6 分(满分 5 分),基于本站收录的 63 条用户评价,属于健康与医疗分类,口碑优秀。89% 的评价为 4 星及以上,8% 为 1 星;商家回复了 67% 的差评。数据最后更新于 2026-08-10。
聊天客户服务的卡罗琳提供了很多帮助!
她自始至终都非常友善和耐心。
快速、专业的沟通和客户服务。
杰伊博士在指导我印象方面做得很好——不幸的是,我从亚马逊订购了额外的托盘,但它们不是最好的,我可能需要重做印象。
我真的太高兴了!我完成了治疗,我的牙齿很整齐。我长久以来的不安全感终于消失了。整个过程非常简单,客户服务也很棒。老实说10/10。
他们花了我的时间。他确保我了解为我的新笑容制作托盘的正确方法。 J. 博士知识渊博且耐心。
支持团队在整个过程中反应迅速、专业且个性化。他们迅速回答了我的问题,让一切变得容易理解。我非常感谢他们的帮助和关注。
杰伊博士做得令人惊叹,并简单而完美地解释了一切。
Thank you so much for your kind words! We're delighted to hear that Dr. Jay made your experience a great one by explaining everything in a simple and clear way. We'll be sure to share your feedback with Dr. Jay. We truly appreciate your support and wish you all the best on your smile journey!
不要使用这家公司。有史以来最糟糕的经历。 糟糕的沟通,最糟糕的 3D 建模(它显示我的牙齿排列最终是对角线,他们根本不在乎),不能反映我的要求或回答我的问题。毕竟,我要求退款,他们发电子邮件说已完全批准。 然而,我的钱已经两个月没有回来了。我的退款没有退还。 更新: 经过多次给客户发消息后,我终于收到了退款。他们说这是技术问题,但是怎么花了两个月才把钱拿回来,为什么他们不通知我呢? 发表此评论后,我的 Smileie Advisor 联系了我(讽刺的是,这是我从他那里得到的最快反应)。 他给我发了电子邮件:“我们已经处理了您的退款,并且我们从未忽略您的电子邮件或拒绝处理您的退款。” 啊啊,对不起??????? 他确实多次忽略了我的电子邮件 - 这就是为什么我需要联系客户支持才能让他回复。而且,如果我没有做出如此多的尝试,我的钱就不会回来。为了拿回我的钱,我给客户聊天发了数百次消息。 (我的信用卡逾期了,所以我联系了信用卡公司的客户支持和 Smileie。) 他还写道:“我们非常努力地提供尽可能最好的服务,负面评论对我们的业务产生了重大影响。我们恳请您考虑删除或更新您的评论,因为您的退款已经处理完毕。” 然后,实际上十分钟后,他又给我发了另一封电子邮件,要求我删除或更新我的评论,并附上几个祈祷表情符号。 拿回我自己的钱并不是一种恩惠,这只是他们欠我的最低限度的钱。 我听取了他的要求,在这里我更新了评论!老实说,这是我一生中最糟糕的经历。
Hi, We're truly sorry to hear about your experience and understand your frustration. We have already reached out to you with a proposed resolution and would appreciate the opportunity to address your concerns. Please reply to our email or contact us directly so we can work toward resolving this matter as quickly as possible. We look forward to hearing from you and making this right. Kind Regards, Team Smileie
令人惊叹的解释而且非常有帮助。
Thank you for your wonderful feedback! We're so glad to hear that you found the explanation clear and the support very helpful. Your kind words mean a lot to us, and we truly appreciate you taking the time to share your experience. Wishing you all the best on your smile journey!
完全改变了我的笑容!简单而直接,我的同事布雷特非常棒。非常包容和乐于助人。快速反应者。配有矫正器和美白套件!绝对推荐。
Thank you so much for your amazing review! We're thrilled to hear that we could help transform your smile. It's wonderful to know that Brett provided you with accommodating, helpful, and responsive support throughout your journey. We're also glad you're enjoying your aligners and whitening kit. Thank you for your recommendation we truly appreciate your trust and wish you many more reasons to smile!
杰伊医生知识渊博,乐于助人!我觉得有点匆忙,但我认为他们总是忙于帮助别人,所以这并没有让我太烦恼。
Thank you for your thoughtful feedback! We're glad to hear that Dr. Jay was knowledgeable and helpful throughout your experience. We also appreciate your understanding and your honest comments. Your feedback is valuable to us, and we'll share it with our team as we continue working to provide the best possible experience for every customer. Thank you for choosing Smileie!
Smilee 公司价格合理,相当实惠。他们提供的夜间时间让我很兴奋。我已经收到它们了,然后会留下另一篇评论,但到目前为止,我觉得投资矫正牙齿是值得的。快速解决任何问题,并提供虚拟牙科配件来帮助完成该过程。牙医非常友善且乐于助人!
Thank you so much for your wonderful review! We're delighted to hear that you've found our treatment affordable and that you've had such a positive experience with our team so far. It's great to know that our virtual dental guidance and responsive support have been helpful throughout the process. We truly appreciate your kind words about our dentists, and we're excited for you to receive your night aligners. Thank you for choosing Smileie we look forward to hearing about your results in your next review!
非常及时和详细的支持,包括缩放会议,以帮助促进准确的印象,这对于没有经验的患者来说可能很棘手
Thank you for your thoughtful review! We're so glad to hear that you found our support timely and detailed. We understand that taking impressions can be challenging, especially for first-time patients, so we're happy that our Zoom guidance helped make the process easier and more accurate. We truly appreciate your feedback and thank you for choosing Smileie!
Jay 博士对于如何印模非常有帮助。
Thank you for your kind review! We're so glad to hear that Dr. Jay was able to guide you through the impression process and make it easier for you. We truly appreciate your feedback and are grateful that you chose Smileie. Wishing you the best on your smile journey!
J 博士在解释如何留下印象方面做得非常出色,而且非常耐心!
Thank you for your wonderful review! We're thrilled to hear that Dr. Jay did an awesome job explaining the impression process and was patient throughout your appointment. We'll be sure to share your kind words with Dr. Jay. Thank you for choosing Smileie, and we wish you all the best on your smile journey!
Arooj 博士非常出色地帮助我留下印象。她很友好,乐于助人。等不及要开始了!到目前为止,这是一个非常简单的过程。
Thank you so much for your wonderful review! We're delighted to hear that Dr. Arooj made your impression appointment such a positive experience. It's great to know that she was friendly, helpful, and made the process easy for you. We'll be sure to share your kind words with her. We can't wait for you to get started on your smile journey—thank you for choosing Smileie!
太棒了,和我一起工作的医生给出了非常明确的指示,并且对我非常耐心。
Thank you for your wonderful review! We're delighted to hear that you had such a great experience. It's fantastic to know that our doctor provided clear instructions and was patient throughout the process. We truly appreciate your kind words and thank you for choosing Smileie. We wish you all the best on your smile journey!
杰伊医生非常乐于助人并且知识渊博。他非常详细地解释了该步骤并且易于理解。
Thank you for your kind review! We're so pleased to hear that Dr. Jay was helpful and knowledgeable, and that he explained each step in a clear and easy-to-understand way. We'll be sure to pass along your wonderful feedback to Dr. Jay. Thank you for choosing Smileie, and we look forward to being part of your smile journey!
共 63 条符合条件的评价