Smodin

嗨 Padhma， 很高兴听到用起来轻松自在、没有额外压力！也很开心你觉得建议自然、好用。 祝好， Smodin 团队

你好 Courtney， 感谢你的好评。 很高兴听到 Smodin 的工具能帮你快速标出任何非原创内容，让你安心。在提交或发布前那份信心，正是我们想要提供的。 祝好， Smodin 团队

你好， 我们尝试核实你的担忧，但在未收到我们所要求的信息前无法进行。如需帮助，请通过 [email protected] 联系我们。 祝好， Smodin 团队

你好 Pen， 感谢你的精彩反馈。 很高兴听到 Smodin 帮助你的帖子更加清晰、精致，也让内容管理显得更专业、更可控。得知这些改进得到了你读者的认可，真是太好了。 祝好， Smodin 团队

你好 Jeremy， 感谢你的反馈。 很高兴听到抄袭检测工具使用快捷简便，也能帮你自信地检查原创性。 祝好， Smodin 团队

你好 Corbin， 感谢你的反馈！很高兴听到它在你在赶时间时能帮上忙，也感谢你对摘要准确性的建议——我们一直在努力改进。能帮到你的作业就好！ 祝好， Smodin 团队

你好， 感谢你的反馈，对于你在注册过程中遇到的困惑我们深表歉意。我们理解意外扣费会带来多大压力，尤其是对预算紧张的学生而言。 经核查，我们已按你的要求将你的订阅从年度计划降级为月度计划，并处理了两者的差价退款。退款预计将在 14 个工作日内到账，具体取决于你的银行处理时间。 如需进一步帮助或有任何疑问，请随时通过 [email protected] 联系我们——我们随时为你提供支持。 祝好， Smodin 团队

你好， 感谢你的反馈。我们理解本想选月度计划却误订了年度计划，确实令人沮丧。经核查你的账户，我们可以按你的意愿将订阅降级至正确的月度计划，或直接取消，由你决定。 请联系我们的客服 [email protected]，我们会尽快为你处理。感谢你的反馈，我们也在努力让订阅流程对所有用户更清晰。 祝好， Smodin 团队

你好 Kairos， 感谢你的用心反馈！很高兴听到 Smodin 让你的头脑风暴和论文结构变得轻松许多，直观的设计和快速的响应也在帮你节省时间。得知界面用起来顺手，我们也十分欣慰——期待继续支持你的写作之旅！ 祝好， Smodin 团队

你好 Lucia， 很抱歉你遇到了这样的体验。为帮助我们快速解决，能否将详情发送至 [email protected]，以便我们的团队调查并提供解决方案？ 我们重视你的反馈，确保问题得到妥善处理。 谢谢， Smodin 团队

你好 Francisco， 感谢你的来信，对于造成的困惑我们深表歉意。我们核查了你的情况，确认在你要求切换到月度计划后，我们已做出调整并退款 184.59 美元以更正账单。如邮件所述，退款最多可能需要 14 个工作日到账，具体取决于你的银行处理时间。新的月度周期开始前不会再产生任何费用。 若超过该期限仍未到账，请回复你的客服工单或联系 [email protected]，我们将提供付款追踪信息供你的银行查询。同时我们也在优化订阅选择流程，让月度与年度计划的差异更清晰。 感谢你的反馈，对由此带来的不便我们深表歉意。 此致， Smodin 团队

你好 Yelps， 感谢你的反馈，对于由此带来的困扰我们深表歉意。 经核查你的账户，此事起因于计划选择错误（本想选月度却选了年度）。我们的代表最初已回复了退款政策和后续步骤。此后我们已取消订阅，并向你的支付方式处理了两笔退款： 2025年8月24日退款 15.00 美元 2025年8月26日退款 90.00 美元 退款最多可能需要 14 个工作日到账，具体取决于你的银行。此后不会再产生任何费用。 若超过该期限仍未看到两笔入账，请回复你的客服工单或发送邮件至 [email protected]，我们将提供付款追踪信息供你的银行查询。 关于产品方面：我们的升级流程设计为需要明确确认并显示清晰价格。即便如此，你反馈在尝试执行其他操作时发生了升级，我们对此高度重视。我们已将你会话的事件日志提交给工程团队，并正在审查额外的防护措施（如增加确认步骤、促销弹窗延迟关闭、更清晰的「撤销」提示），以防止误升级再次发生。 需要说明的是，我们不会使用误导性设计。若我们的界面在此事上造成了困惑，那是我们的责任，我们会加以改进。感谢你的反馈，我们将持续优化升级体验以避免混淆。 此致， Smodin 团队

你好 Maria， 感谢分享你的体验！很高兴我们的团队能及时回复你的邮件并提供你所需的帮助。快速、有效的支持是我们为每位用户努力做到的。期待今后继续为你提供服务。 此致， Smodin 团队

Hi Ary, Thank you for your feedback. We're truly sorry to hear about your experience and any frustration caused. A month ago, you requested access to a tool that wasn't included in your plan. Our support agent offered an upgrade option which was later downgraded per your request and we processed the refund for the difference accordingly. However, your most recent charge occurred because the subscription wasn't scheduled for cancellation and the system automatically renewed it. While our policy generally doesn't allow refunds for Visa payments, we made an exception and have since processed a refund and cancelled your subscription. We understand how important flexibility is especially for students and we've taken note of your concerns for future improvements. If you have any other questions, we're still here to help. Sincerely, The Smodin Team

Hi Basma, Thank you for your feedback. We're genuinely sorry to hear about your experience and appreciate the opportunity to clarify. Upon reviewing your account, we confirmed that you initially signed up for a free trial. As outlined in our terms of service, unless cancelled before the trial period ends, the subscription automatically transitions to a paid plan. In this case, a yearly subscription. That said, we understand your concerns and have taken steps to assist. Your subscription has been downgraded to a monthly plan and we've processed a refund for the difference between the annual and monthly rate. We remain committed to transparency and supporting our users and we encourage you to reach out to us directly at [email protected] if there's anything further we can do to assist. Sincerely, The Smodin Team

Hi Yana, Thank you for taking the time to share your feedback. We sincerely apologize for the confusion and frustration caused by the trial experience especially given the lack of clarity regarding the trial duration on the translated version of our site. You're absolutely right. At the time of your sign-up, the 24-hour trial period was only visible within the account page and we understand that this could easily be missed, particularly in non-English versions of the platform. We're currently reviewing this experience and working to improve how we communicate trial terms more clearly across all languages and interfaces. Regarding the charge, you were billed for a monthly subscription, not a yearly one and your automatic renewal has since been canceled so there will be no further charges moving forward. While we weren't able to process a refund, we truly regret that your experience didn't meet expectations. Your feedback is valuable and has already prompted internal discussions to improve transparency for future users. If there's anything else we can do to help clarify or assist, please don't hesitate to reach out. Sincerely, The Smodin Team

Hi A. Coura, Thank you for taking the time to share your experience. We're genuinely sorry for the frustration this situation has caused and we understand how important every dollar is especially when working within a tight student budget. After carefully checking your account and identified that you did sign up for a free trial and the charge occurred after the trial period ended, in line with our terms of service. We understand however, that it's possible for renewals to catch users off guard especially if the service wasn't actively used. That's why upon reviewing your account and usage history, we've already downgraded your subscription and issued a prorated refund to reflect the circumstances. We never want our users to feel misled or unsupported. While our subscriptions renew automatically after the trial as outlined during sign up, we're actively working on improving transparency and notifications around billing to help avoid experiences like this in the future. If you have any further questions or need additional support, please don't hesitate to reach out directly. We truly appreciate your feedback and the opportunity to make things right. Sincerely, The Smodin Team