Smokstore is Online Vape Retail Shop, We Are Offering The Wide Range Of Authentic Vape Products With Competitive Price. You Will Find The Starter Kits, E-Cigarette Mods, Tanks, Coils And Accessories Here.
Most reviewers were unhappy with their experience overall. Customers frequently complained about severely delayed shipments, prolonged waiting times, and a complete lack of order confirmation or tracking updates. Many people also experienced completely unresponsive customer support when trying to resolve urgent issues or cancel pending orders.
Some reviewers were happy with the fast delivery times and high quality of the items they received. Consumers appreciated the polite communication and helpful assistance provided by representatives when tracking their packages successfully. A few individuals mentioned that their simple purchases arrived safely and exactly as described on their official website.
Took money, did not ship, ignored multiple emails over a period of weeks. Ended up having to dispute with my bank.
Smokstore 回复2026-03-24
Dear James,
We sincerely apologize for this frustrating experience. You are correct , due to recent changes in Australian shipping regulations for vaping products, we were unable to fulfill your order, and our response time was unacceptable. We deeply regret the stress this caused.
A full refund has been processed.
Thank you for holding us accountable. We are improving our communication and updating our shipping policy to ensure this does not happen again.
Smokstore
I just made a purchase and I have seen all the negative reviews of this business, so far their shipping fees and conditions are confusing (and almost the same as my order total), but I’m going to give them a chance to help me decide if going with this business was a good choice, I’ll update my review accordingly.
Update 1: Customer service has had reasonable response times, and although the order took longer then expected to ship it is now on its way. So despite what people say, this is definitely not a scam it is just a slower process then you may expect. You may need to contact consumer support to make sure that your order has been shipped, so that’s why it remains a 3 star for now. I will update when I receive the product. April 1st, 2026
Smokstore 回复2026-03-24
Hi,
Thank you for giving us a chance and for your honest feedback. We completely understand your concern after seeing mixed reviews — we want to earn your trust, and we're here to help.
If you could share your order number with us (or email us directly at [email protected] ), we will personally review your shipping cost and make sure everything is clear. We're committed to providing you with a smooth experience.
We look forward to serving you well!
Smokstore
I ordered a package almost 2 months ago and I still haven't even received a tracking number, I was in contact with the company for the first 3 weeks, and I haven't received a response for over a month now.
Smokstore 回复2026-03-24
Hi，
We sincerely apologize for this frustrating experience. You are correct, our communication was delayed, and we failed to provide timely updates. We completely understand your disappointment.
A full refund was processed for your order. Please check with your bank if you haven't seen it yet. If you need any further assistance, please contact us directly at [email protected] and we will respond promptly.
We are actively improving our customer service response times to ensure this does not happen again. Thank you for holding us accountable.
Smokstore
EDITED: My order came in two packages about 10 days apart. Although the wait was longer than I expected, I received exactly what I ordered and I’m very happy.
Smokstore 回复2026-03-24
Hi,
Thank you so much for taking the time to update your review — we truly appreciate it! We're so glad to hear that both packages arrived safely and that you're happy with your order.
We completely understand that the wait was longer than expected, and we sincerely appreciate your patience. Knowing that you received exactly what you ordered and are satisfied makes our day!
Thank you for giving us the opportunity to serve you. If you ever need anything in the future, we're always here to help.
Wishing you all the best!
Smokstore
It’s been 12 days and I haven’t received a confirmation that it shipped. I decided to look up the website & uncovered countless bad experiences had by customers. I emailed them yesterday so fingers crossed. If they screw me I’ll be back to tell the story. Hopefully enough of us will make a change. Absolutely disgusting behavior.
Smokstore 回复2026-03-24
Hi，
Thank you for your feedback, and we are truly sorry to hear about your experience. We take this very seriously.
Any inquiry, please email us directly at [email protected] with your order number or the email address used to place the order. We will prioritize your case and resolve it immediately.
We look forward to hearing from you.
Smokstore
Just placed and order and I have to say they're GARBAGE. I ordered a mod for which they showed they had EVERY color available. I ordered gray. I also ordered several packs of pods (this particular mod had a coil/pod all-in-one). After not hearing anything from them for almost 5 days, I reached out to them by email to check status. They responded after another day or two, asking if I wanted "blush pink" instead of gray for the mod, and if I was OK waiting "several days" for the pods as they're out of stock...
I asked if they had black (something closer to the color I wanted) and asked if they knew when the pods would be in stock. They responded another 3 days later stating that pink is the only color they have available and they have no idea when they'll be getting more pods.
It's just plain scummy to sell stuff you don't actually have stock of (or have any kind of arrival date). These weren't ordered as a backorder thing. They had another item I wanted that was listed as backorder/pre-order, but I held off on ordering that in case it might delay the primary items that I need more quickly. So, they have the option to list something as OK to order but not immediately available, but still opted to list these items as available and take my money.
Smokstore 回复2026-03-24
Hi，
We sincerely apologize for this frustrating experience, and we completely understand your anger. You are absolutely right — we should never have listed items as available when they were not in stock. This was our mistake, and we take full responsibility.
A full refund has been processed for your order. We understand that this does not undo the time and frustration this caused, but we want to be clear that this was an inventory error, not an intentional practice.
We are actively working to improve our inventory system to prevent this from happening again. Thank you for holding us accountable.
Smokstore
I finally found a device and RDA that I have been looking for ever it seemed like so when I saw this so called place of business showed them in stock I placed my order they took my money instantly and then the wait begins I decided to email them to find out why my order was still pending only to hear the next day that what I had ordered was no longer in stock and for me to choose something else unfortunately that response was not the answer I wanted to hear so I decided to cancel my order as of today 1/3/26 and five emails later still no response isn’t that just wonderful customer service
Smokstore 回复2026-01-04
Hi，
Please accept our sincere apologies for the poor shopping experience.
This was entirely our fault. We failed to update our inventory in time, which led to you ordering an out-of-stock item. We have already processed a full refund to your original payment method.
We also apologize for our delayed response. Our office was closed from January 1st to 3rd for the New Year holiday, but we should have had better auto-reply or coverage in place. We are reviewing our internal processes to prevent this from happening again.
We truly value your business and hope for an opportunity to serve you better in the future.
Smokstore
Good communication how ever my 20 day expensive shipping is not close to 30 days with no product so now im stuck trying to find local for my vacation. All they said is can someone sign if your not there would give refund ill never buy from here again.
Smokstore 回复2026-01-04
Hi，
We are truly heartbroken to read your review and completely understand your frustration. Planning for a vacation only to have a crucial item delayed is incredibly disappointing, and we sincerely apologize for failing you.
Our standard shipping is 15-25 business days, but recent extreme customs delays have pushed some shipments, including yours, beyond 30 days. This is on us for not being able to meet your urgent timeline once your order was in transit.
We are so sorry for all the delay and inconvenience.
Smokstore
I’ve been trying to contact your store for several days now with no success. You don’t respond to emails, and it’s impossible to reach you by phone. This is extremely disappointing — the customer service is very, very, very poor.
Smokstore 回复2025-12-12
Hi,Anita Nita,
Thank you for reaching out. We apologize if our previous response was not received.
To help us locate your order and assist you promptly, could you please provide the following information by replying to our official email address: [email protected]
Your full name as used on the order.
Your order number.
The email address you used to place the order.
Please send these details to [email protected], and we will investigate immediately and respond as soon as possible. Please note our business hours are based on China Standard Time, but we strive to reply to all emails within 24 hours.
We look forward to resolving this for you quickly.
Regards. Smokstore [email protected]
Don't shop SMOKSTORE
Made a purchase, didn't receive tracking # or shipping notification. After three weeks, I emailed SCHMUCKSTORE and was told, by the notorious "coco", it would ship when my payment cleared. My credit card was charged when I made the purchase. After another week, and another email, this time no reply. I finally disputed the transaction with my credit card.
Smokstore 回复2025-12-08
Hi,
We sincerely apologize for the frustration caused by the out-of-stock item and the disappointing shopping experience.
For clarity, here is the timeline of our actions regarding your order:
Nov 19: Order was placed.
Nov 29: We proactively emailed you to inform you that the item was out of stock, apologized, and initiated the refund process as our standard solution.
Dec 2: The refund was fully processed to your original payment method.
We understand that any delay is disappointing. Our goal was to resolve the issue promptly upon discovering the stock shortage, which we did within 10 days — not the three weeks mentioned — and we notified you at the first opportunity.
We are truly sorry this experience fell short of your expectations. We are reviewing our inventory management to improve and will strive to do better.
Best Regards!
Smokstore
Very nice product. Fit my vape perfectly. And a person kept me up to date when package was leaving their warehouse and product came on time thank you
Smokstore 回复2025-12-08
Hi,
Wow, thank you for the fantastic feedback! We're so happy to know the product is a perfect fit and that you appreciated the updates. Keeping our customers informed is a top priority for us.
Reviews like yours are what make our job so rewarding. We can't wait to help you with your next order!
Best Regards!
Smokstore
Very, very long time to get my order. But everything is delivered after 6 weeks waiting. I was scared is a scam, but is not !!!!! Was shipped in a very safety Box and not in a bag.
Thank you
Smokstore 回复2025-12-08
Hi,
Thank you for your patience and trust. We deeply apologize for the long wait caused by customs delays. We're not a scam, just a small business navigating complex international shipping. We're so glad the secure packaging arrived safely and that everything is to your liking. We hope you feel it was worth the wait!
Best Regards!
Smokstore
I mean it’s not a scam but it’s not great. Ordered in early October and didn’t hear anything about the order until like the 20th. It took 3 emails before they even responded to me and even then it was weird. The whole time someone named coco was talking in broken English while trying to communicate a refund. It took them about a week and a half to refund but I did still receive the refund. Use this website as a last resort, it won’t take your money but you won’t have the best experience.
Smokstore 回复2025-12-08
Hi,
Thank you for taking the time to leave this detailed feedback. We are sincerely sorry for the poor experience you had with communication and the delay in processing your refund in October.
You are absolutely right — waiting weeks for an update and sending multiple emails to get a response is unacceptable, and we apologize for the frustration this caused. The refund should have been processed much faster.
Regarding the communication challenges, we are an international team, and we are providing additional language and customer service training to ensure all interactions are clear, professional, and helpful. We appreciate you bringing this to our attention.
While we are glad you ultimately received your refund, we are deeply sorry that we did not provide a better overall experience. We are actively reviewing our customer service protocols to ensure responses are prompt and issues are resolved efficiently.
We hope to have the opportunity to restore your faith in us in the future.
Sincerely,
Smokstore
⭐️⭐️⭐️⭐️⭐️
Great experience and high-quality products!
I had a very pleasant experience ordering from Smokstore. My package arrived safely, and everything was high quality and just as described. Coco was especially helpful — they kept me updated and made sure I felt comfortable throughout the process.
Overall, I’m really happy with my order and the service. I’ll definitely be ordering again!
Smokstore 回复2025-12-08
Hi,
Wow, thank you for this amazing review! We're over the moon to hear you're happy with both the products and the service from us!
We truly appreciate your business and look forward to your next order!
Sincerely,
Smokstore
Placed an order weeks ago and no response to emails
Placed an order weeks ago. Haven’t heard anything but they took the money. Trying to contact by email with no response. Should have read the reviews first and I usually do. I won’t by or say anything good about this site. Order 279349
Order: Oct 4, 2025, #279125 ($26.10). Confirmation showed Pending.
Name fix: Oct 5 exchange for spelling correction.
Cancel request: Oct 9 due to non-dispatch.
Final notice: Oct 10 with deadline Oct 11, 12:00 JST → no reply / no refund.
Action: Oct 12, initiated a chargeback (Merchandise Not Received / Cancelled No Refund).
Note: If a full refund is processed, I will update this review accordingly.
These people are criminals! Ordered item weeks ago and no tracking number and when I emailed to chase some mysterious woman called Coco responded with broken English saying tracking number will be there in 2 days then nothing! Ironically a few days later my bank account was hacked for $5000.00!
BEWARE!!!!!!!! Chinese company - thieves! They are stealing your money!
BEWARE!!!!!!!!! Chinese company stealing from Americans! These people are scammers and will steal your MONEY! I ordered an item through them. When I emailed customer service about the order, they took three to four days to respond. Then I was told the order would not go out for a couple of weeks and that it would take 20 days to arrive, once it was shipped! (NONE OF THIS IS ON THE WEBSITE). I canceled the order, and it's been over ten days, but they have not refunded me as promised. Now they are not returning my emails or requests for the money I already paid them!!!! I'm furious! DON'T DO BUSINESS WITH THESE PEOPLE - THEY ARE THIEVES!
they posted the product for sale which not available and no refund
i ordered recently the product from their website. Site says - item is available and i can order and item will be shipped. I ordered, after company received my money - i got email from company - item is not available and can not be shipped. I asked about send my money back, No response.
I honestly don’t know what to think of my experience, as I only ordered my device 4 days ago (4th of August 2025), and the tracking section on the website won’t give me any information on the status of my order, instead it gives me a message that says “GLS Spain (National)
The carrier hasn't updated any tracking result or the tracking number/carrier info is incorrect”, and I have absolutely no clue what that even means. I did send a couple emails, so I do hope to get a response from Coco or someone.
Thank you and kind regards,
-Chris
Vawoo.com
vapesourcing
Growagarden
Itaobuy
Siraat
Powermatic Stopfmaschine
C&A Nerd Corner
X-GAMER™