Smokstore is Online Vape Retail Shop, We Are Offering The Wide Range Of Authentic Vape Products With Competitive Price. You Will Find The Starter Kits, E-Cigarette Mods, Tanks, Coils And Accessories Here.
Most reviewers were unhappy with their experience overall. Customers frequently complained about severely delayed shipments, prolonged waiting times, and a complete lack of order confirmation or tracking updates. Many people also experienced completely unresponsive customer support when trying to resolve urgent issues or cancel pending orders.
Some reviewers were happy with the fast delivery times and high quality of the items they received. Consumers appreciated the polite communication and helpful assistance provided by representatives when tracking their packages successfully. A few individuals mentioned that their simple purchases arrived safely and exactly as described on their official website.
Worst vape company I have ever dealt with! All they did was take my money and hold it and make excuses and finally after over 2 weeks of placing an order I told them if they didn't refund my money I was finding a complaint against them with the better business bureau! I am still waiting for my refund! Deal with them at your own risk! I do not see any way to upload photos or screen shots I responded to you on March 27th you asked me what I wanted you to do and I told you I wanted the product I ordered but after 2 weeks you still never shipped my order and originally you said it would take 20 days to receive the order so you tell me how it is possible that even if you shipped my order today it would make it to my location in 6 days? No way not coming from China so you know you are wrong 20 days is not close to being realistic!
Smokstore 回复2025-04-08
Hi, Mark,
We will never took customer's money and we always refund money to customer if we can not ship out the goods.
I sincerely apologize that you are not satisfied with our service,and We always try our best to do better.
Your order was placed on March 25th.I explained that delivery would take approximately 20 days after shipment since we ship from China,not the US on March 26th.As you were unsatisfied with the timeline,I offered a full refund on the same day (March 26th) and awaited your confirmation on whether to proceed the refund or ship out the goods.
From March 27th to April 7th,we didn't received a response from you until April 7th.I think you are very busy in these days.Since the parcel are unable to get it back once it shipped out,so we need to receive your clear confirmation to proceed the shipment or not,we keep waiting for your confirmation email from March 27th and get your confirmation on April 7th.
I refunded to you immediately at the first time I received your refund request.
I am sorry that we are not satisfied you but we are not the worst vape company as we always solve the problems at the first time when we get your email.
Wish you a nice day.
Coco/Smokstore
Everything...! Great product, fast Handling & shipping. And to the fact I never thought the product would be any good and found out how wrong I could be...
Smokstore 回复2025-03-24
Hi,
We appreciated for your positive feedback.And we are so glad that you are satisfied with the product.
Have a great day.
Coco/Smokstore
I received unbelievable customer service from Coco who went out of his way to resolve my issue even though he was not required to do so. You dont get such incredible support these days from businesses so I am highly impressed and would definitely recommend them as a seller. Thank you!
Smokstore 回复2025-03-24
Hi,
We appreciated for your positive feedback.And we are so glad that we have settled all the issues.
Have a great day.
Coco/Smokstore
Wish I could give 0 stars!!
Ordered 2 Orbit Atomizers that would fit into a small envelope.. I have been waiting over a month with no product.. Coco sends tracking info to Chinese website and the tracking number is no good..
Tired of all the scams!!
Smokstore 回复2025-03-24
Hi,
Sorry to bring you unhappy shopping experience.The orbit atomizer is out of stock when you ordered.We are sorry for delay delivery.This is what we need to improve.The first tracking is for Chinese as we shipped from China,but we have sent update USPS tracking number after goods arrived in US.All small product are packed in envelope with bubble procted for delivery. We will try our best to improve our service and delivery time.
Best Regards!
Coco/Smokstore
Initially, the RTA that I wanted was out of stock. There was confusion about that so Smokstore offered me the newer version at the same price as the older one. I received a well built and nice looking Berserker B3 RTA which I'm very happy with.
They stayed in consistent communication with me throughout the process. If you are familiar with doing business in foreign countries, please be aware that they observe holidays where all business stops momentarily. Be patient and aware of the holidays and you should have no issues. Both product and service were excellent from Smokstore.
Smokstore 回复2025-03-24
Hi,
We appreciated for your positive feedback.We are glad that you finally get the satisfied product.
Wish you a great day.
Coco/Smokstore
This store is an absolute joke. Customer service is pretty much non-existent as I’ve emailed them numerous times to inquire as to whether or not my order has shipped and if it has for the shipping information without reply. So, I still have no clue when I might receive items for which I’ve already paid. Find another store to give your business and let this one die!!!
Smokstore 回复2024-09-18
Hi,
Sorry to bring you unhappy shopping experience.And we are sorry that we didn't reply your email on time as we are on Autumn Middle Festival Holiday.Already replied your email at the first time when we are back from the holiday.Really appreciated for your kindly understanding.Any inquiry,please contact us at any time.Wish you a nice day.Thanks & Best Regards!
Coco
Purchased a replacement tank and no issues. Delivery timescales were detailed before checkout, and the item arrived within that window.
New with seal intact. Using as I type this.
No reservations recommending Smokstore and I will be ordering from there again
I used them in the past but it seems there down. It’s hard to find selection of my goods as they had available online at other sights.
Smokstore 回复2024-06-26
Hi,Jason Nielsen,
We are not down and our website is running good.Glad that you are satisfied with our product.Any inquiry,please contact us via our official email: [email protected]. We always be here.Wish you a nice day.
Coco/smokstore
I wish I could choose the zero star rating :
I ordered 2 RDAs from Smokstore at the end of may. They charged me but in fact the atties weren't available. They asked me if I wanted other atties but I wasn't interested. At last, four days ago, I threatened them by saying I was about to reviewed their website and they promised to refund me that very same day. As I see nothing coming from them I make this review, hoping it will be usefull to somebody : avoid this shop ! AND I STILL WANT MY MONEY BACK!
Edit : 17th of june : today they gave me my money back.
Smokstore 回复2024-06-15
Hi,Alexis MOURADOFF,
Thanks for ordering from us and sorry to bring you unhappy shopping experience.Sorry that the RDA tank which you ordered is out of stock at present and need to wait for some days for delivery,so we suggest you to change to other RDAs.Unfortunately all the RDA you prefered is old product and all of them is out of stock.So you required us to refund you payment and we agreed.We did have refunded to you at the first time.The refund ARN Code for 267404 is: 74592724150328342758015
And the refund ARN Code for 267403 is: 74592724150328274073615.You can check your refund with bank using those refund ARN Code.I am sure the payment already refunded to your original payment card account.We do appologize for all the inconvenience and we will improve immediately. Any inquiry,please contact us via our offiicial email at any time: [email protected] will help you to solve all the problems.Appreciated for your kindly supporting and understanding all the time. Really sorry to make you unhappy.
Coco/Smokstore
The items I required were for an old product, and very difficult to source. Was delighted when Smokstore said they had them in stock, the order did take a while to be delivered, but it was worth the wait.
Very happy with this company, any correspondence we had was always answered promptly, and staff were friendly and helpful.
Smokstore 回复2024-06-15
Hi,Flo Straker,
Thanks for ordering from us.Glad that you are satisfied with our product.Appreciated for your supporting all the time.Any inquiry,please contact us via email at any time: [email protected].
Coco/Smokstore
Was notified by customer service item was no longer in stock and invited to choose another similar item. CS responded to all my quires until an alternate item was selected then followed through on delivery. Very pleased with my experience with Smokestore.
This is a chinese company and they sold me a used chinese knock off of a vape pen. They also shared my email information and now I get about seven spam emails a day. Steer clear of this company if you know what's good for you.
Smokstore 回复2024-05-18
Hi,Brian
Craighead,
Really sorry to bring you unhappy shopping experience.Yes we are in China and all goods shipped from China.You can contact us at any time if you have any problems especially the quality issues.For sure we will help you to solve the problems.We will never sold you a used product.The Yocan Pandon Quad WAX Vape Pen is produced in China and the product is a Chinese factory product.Sorry we didn't receive your email about the good quality issues.Please contact us via email at any time if you have any problems.
I've been a loyal Joyetech customer for years & was used to buying direct. SMOKSTORE took over sales recently & I was skeptical, I've had plenty of bad experiences with other mfg & stores. Anyway, I needed a new device & took a chance! The order process was simple & I received my order rather quickly. I was excited! However, one of the devices (joyetech) was defective right out of the box & I dreaded having to try to get a replacement. As it happened it was the Chinese New Year but SMOKSTORE worked with me thru their holiday & got me a replacement shipped out asap! Their customer service is excellant & couldn't be happier! I'll definitely continue preferring from them & you should too!
Not the quickest delivery, but I am happy with my order
I have given up vaping, but as I am listening to the news regarding limitations on liquids and devices, I decided I would re-equip. Just in case I am ever tempted to start again.
I have a particular device I liked, and Smokstore.com was the only place that had one in stock... at least at a reasonable price. I placed my order, then read some of the reviews and I must admit I panicked a little.
However, my order arrived in a couple of weeks. I did get responses to my emails, and other than the shipping was a little slower than I would have liked, I am very happy with my order. The only reason I did not give 5 stars is the shipping time.
Order Placed : 14/02/2024
Item Received : 06/03/2024
Just to clarify, my device arrived sealed in original packaging.
The brand security label was intact and checked out on the manufacturer website
No unauthorised activity on my card since placing my order. (I do use virtual cards anyway when ordering online, but thought I better include this)
** DONT USE THIS COMPANY**
I hate I had to give them 1 star to leave a review!! They suck they deserve ZERO STARS! it’s been 28 days since I ordered and NOTHING they are refusing to refund my money! I order through temu that’s based out of china and it ALWAYS arrives within 7 days!!! I will continue to write reviews until I get my order and even there after!!
Smokstore 回复2024-05-18
Hi,Gennifer Holtzhauer,
Sorry for the long transit problems as the shipping company lost the parcel during the transit.Sorry we didn't reply your email at the first time as we are in CNY holiday.But we did have refunded the payment to you after we are back from Holiday.And you did have received our refund.We will not refuse to refund you payment if it is our problems.
I purchased 2 ecigs in November & got them right away. I ordered another one Dec 15, 2023 & customer service canceled my order, 2.5 weeks after I made the order. Apparently, they only had that ecig in fluid blue & that was fine. Somehow, the only individual that handles customer service uses a translation software that obviously isn’t very good. It took a month to handle, cancel, refund, answer questions surrounding this order. I am under the impression that Smok store is no longer a U.S. based company. Which matters to people in the U.S., because we’re expecting to receive something that normally arrives in 5 days! The customer service also sucks now! In my opinion, if you change the way a company runs, the consumer should be alerted in some fashion. Also, most companies hire people who are bilingual to handle customers they speak other languages. Not employing a bilingual/English speaking customer service rep, has cost whatever this is (it’s not smokstore.com) a lot of money. That word I will spread! #AvoidSmokstore.com #
Hello. I bought from smokstore on 24.11.2023 Order ID: 259371 - Smoktech Guardian Epipe Mod II, full kit, I received the article the other day, only today I opened it, to my surprise, both on the box and on the article I see signs of wear and use, coarse scratches are visible, the box does not contain instructions, the article is not properly packaged, I thought it was a serious company, but selling second-hand products is very bad on their part, I will write more reviews on the forums and I will tell everyone how unserious and liars they are, very bad of them..., I will definitely not buy from them again....
....considering that they behaved so badly and sold me second-hand products, I want my money back, the atomizer they sent me is still used, still with traces of liquid on the drip, ugly, bad, bad, I will request a refund...
Have ordered twice through them using a temporary virtual credit card from privacy.com, and both times they tried buying plane tickets with that card number about two months after my purchase. I did receive my items though, but know that they will steal whatever card number you give them
Took about 5 weeks to receive! Quickly received email confirming purchase! With no follow up for 35 days… package did arrive! Is real legit product!! Customer service is lacking at best… but product was what I paid for! I would not use this store if I needed something quickly! But I will happily purchase from them again… expect 6-8 weeks for arrival
Ordered a three pack for my Novo x. Finally after arriving I attempted to use all three pods and none worked. I was informed by a local retailer that they were more then likely a knock off. I wrote the smokstore customer service and they said they had to contact the Smok makers and get back to me. That was in November 2021 (two years ago). No response, no refund, nothing. Sketchy a.f..
Vawoo.com
vapesourcing
Growagarden
Itaobuy
Siraat
Powermatic Stopfmaschine
C&A Nerd Corner
X-GAMER™