Smokstore is Online Vape Retail Shop, We Are Offering The Wide Range Of Authentic Vape Products With Competitive Price. You Will Find The Starter Kits, E-Cigarette Mods, Tanks, Coils And Accessories Here.
Most reviewers were unhappy with their experience overall. Customers frequently complained about severely delayed shipments, prolonged waiting times, and a complete lack of order confirmation or tracking updates. Many people also experienced completely unresponsive customer support when trying to resolve urgent issues or cancel pending orders.
Some reviewers were happy with the fast delivery times and high quality of the items they received. Consumers appreciated the polite communication and helpful assistance provided by representatives when tracking their packages successfully. A few individuals mentioned that their simple purchases arrived safely and exactly as described on their official website.
well im happy that ive read about this company before ordering, because i was ready for some things to happen in advance and i was ok about it.
and to understand what im talking about, more details about that:
i was waiting for 1 month for this to come. I mean in corona times shipment from china to lithuania of course will be a long one but the problem is that it took forever to come from belgium to lithuania. Ive got the tracking number only like 3-5 days after the day I ordered it or smth like that, and on that tracking list i saw it got stuck for 9 days in belgium for whatever reasons. I wrote an email to their custom service or whatever and no answer, but after that email next day tracking number was updated that the delivery reached lithuania, maybe just a coincidence who knows. and now i have this beautiful thing in my hand, very nice looking and it does it job - the battery lasts long, maybe just in the beginning every day when i start to smoke it on cold, i mean meanwhile while the machine warms up the smoke can be not so tasty and even hit your throat little bit too. but all this aside this thing is good.
so i thought this page / company will be scammers
from the look of their page, i think it just doesnt look official enough or whatever. but they are not scammers, i wish i could upload pictures here to prove that. the delivery will took some pretty long as time because they are sending stuff from china.
so my point here is that like someone wrote here in reviews that dont be scared if no one will answer your email and if you wont get tracking number for 1 week and if no one will answer your emails. dont panic and wait patiently, because it will reach you. just make sure u gave them good address and everything is ok with the payment, if no errors will happen from your side no errors should happen from theirs too.
EDIT: the quality of the product is bad, but this is not the problem of the seller but the problem is with the Nord Smok making company, their quality is just trash.
I was worried because of the bad reviews but I read through all of them, and it seemed to be all through the lockdowns of covid when those reviews happened. Since things are opening back up now I went ahead and placed an order. Got here within a few days, about a week. Legit product, I checked authentication and great quality batteries too. If you don't pay for the tracking, no problem just send them an email and they will send you the tracking number. Took them a day to respond. Very good no hassle experience. Will definitely consider them for future purchases.
After the initial credit card payment wouldn't go through (I think by design, in collusion with Wintopay Service) I submitted my $43 order through bitcoin and received confirmation from Coinbase. The money was sent to the pop-up bitcoin address from Smokstore during the order process. No order confirmation and when I contacted Smokstore.com their agent responded that the card payment failed. I made several simple English attempts about bitcoin payment and forwarded bitcoin payment documentation, but customer service kept replying "card payment failed" like a parrot. Possibly this is a limited English issue but given Smokstore.com size and volume of sales I don't think so. Avoid.
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addendum: it appears that Smokstore.com and their card processor, Wintopay, have a set-up such that all attempts at card payment fail and the buyer is forced to send bitcoin. Smokstore then claims no knowledge of bitcoin (! -- it's plastered all over their web site) and cites card failure as the reason not to fulfill order.
Ordered on Feb 27th, arrived to Finland on March 20th. Was a bit skeptical cause it took long before my tracking number would show anything, plus I didn't get a reply back to my email. I thought it was never gonna come, but the Post service here in Finland made some type of mistake that they sent the arrival note to my P.O box and not the address I ordered my vape to. So yeah ~3 weeks for delivery with this corona thing going on was fair. Also checked all the products (Morph 2 Kit, TFV18 coils + Nitecore i2) online and they're legit. If you want to save money and have time to wait then order here. Oh and I thought they forgot the batteries, but they had them pre-installed :D
Edit: It almost went back to Smokstore, the last day the Post service held it was yesterday, was lucky to go check my P.O Box today and that they hadn't sent it back! Lol
Ordered coils for my smok totaling $32.43 after not receiving them I emailed them to ask where there are. I was told that my order had been canceled and I'd need to reorder to which I replied that I was charged already. They replied that I should see no charge on my bank account but I certainly WAS charged. They stole my money, lied about it and then tried to tell me to reorder. My account on their website has been deleted apparently. THEIVES..STAY AWAY
Only time I didn’t use PayPal was through them, I’m pretty sure it’s (Wintopay)their financing third party handling their financial transactions , overcharged me , didn’t refund me after not having what I ordered in stock and then right after the 30 day mark that they claimed was the maximum time they needed until I got my refund I get a text early morning from the fraud alert asking if I made certain charges totaling 350$ , I didn’t make those charges but I certainly know who did, this must stop, I reported them to FTC , not sure what will come , but that’s just wrong , professional company stealing your identity
I placed an order on January 20, 2021 and I have been trying to cancel my order for the following month and a half at this point. Initially I got an email asking for an updated address and I replied but never heard anything after that. Called customer service and keep getting told you should hear back after February 18, 2021 because of Chinese New Year. So I waited, I called today and now I'm told there is nothing they can do. I have sent multiple emails, all I was is my refund. They didn't waste anytime taking the money out of my account but won't refund or return an email. I will not be using anything from Smok again, I am so irritated with the poor customer service.
I had a package delivered that was supposed to contain drip tips for my tank, when that package arrived it was empty. I contacted customer service and they told me that they definitely sent it and that it must have fallen out during transit. They stopped returning my emails about a replacement being sent out since I didn’t receive the product I had ordered. If I could give 0 stars I would.
Good prices, Fast shipping, Quality products, Fast and friendly customer service
When I ordered from there webshop, I was kind of anxious because of the negative reviews.
However, they were very friendly and fast to reply. I ordered a package worth of 150 USD, containing a G-Priv 3 mod, a TFV16 tank, 2 packs of Triple Mesh coils, an external Nitecore D2 Charger and 2 LG batteries. I placed my order on the 9th of January and got my package on the 25th of January! (I live in Hungary and we have a ton of regulations regarding vaping...) Anyway, I'm very satisfied with the products, if you have any problems with them just be patient, they're trying their best in this pandemic!
They gave me the wrong coils they don't even fit I'm pretty upset
Smokstore 回复2021-01-18
Hi, we are very sorry for the inconvenience, could you please send us several photos of the wrong coils to [email protected]? if we confirmed we sent you the wrong coils, we will resend you the correct coils or full refund, could you？
Regards,
Smokstore
Went for the guest checkout option. Item arrived in 13 days which is cracking considering the closeness to Christmas. Email confirmation of order received straight away and tracking number was provided a day later. Very good service
I would never had thought it would be so flawless! 1 week to Europe, great prices, legit vapes, great packaging, and many thanks to the one and only Coco! Will def order again!
(Nederlandstalig)
(*Ik ben zeer teleurgesteld in deze website.
Ongeveer 5 minuten nadat ik een bestelling geplaatst heb, vroeg ik om mijn bestelling te annuleren omdat ik vergeten was om 4 andere producten bij te voegen en wilde geen 2 keer verzendkosten betalen.
Ik gaf aan dat ik opnieuw een bestelling wilde plaatsen meteen nadat ze mijn eerste bestelling gingen annuleren.
Na ongeveer 8 minuten later kreeg ik een bevestiging email met een tracking nummer zonder enige uitleg. Teleurstellend!
Ik geef het een 2 steren omdat de prijzen super zijn maar wel de vraag of mijn baterijen aankomen.*)
(Update)
Ik heb net een mailtje ontvangen waarin zij mij gerust stellen met de terugbetaling van mijn aanschaf binnen 3 tot 5 dagen wordt geretourneerd. Het is best jammer dat pas na mijn commentaar gecommuniceerd met mij wordt maar wel ontzettend opgelucht dat de problemen opgelost is.
Hiervoor is mijn vertrouwen in de bedrijf gestegen en zal opnieuw een poging wagen om mijn goederen aan te schaffen.
(English)
About 5 minutes after I placed my order, I sent an email asking if they could cancel my order because I forgot to add 4 other items in my basket. I didn't want to pay 2 times the delivery costs so it made sense to cancel the first order so I can place a new one.
After 8 minutes I received an email with the confirmation that my order has been completed and a tracking number for WHEN the package might be available for trace.
I give it a 2 stars because the prices are amazing. The only question is, will my batteries arrive?
(The tricky part is that they don't offer u the option to pay with PayPal only IDEAL.)
(Update)
I just received an email that they taking care of the issue and I get a full refund of my purchase in with 3 to 5 working days.
I very much appreciate the mind changing and communication with me. It is sad that we had to go through this process.
Thank u for taking the time to respond and resolve this matter. See u back in store.
Sincerely,
A disappointed customer that has gained trust in u.
It internatinal shipping and it cost nearly 2 months to receive the pack but it ok for me. Smokstore have done really well in customer service. The pack i receive still in perfect condition. Keep it up!
I order my rpm 160 rdta on sep 5th it arrived on 20th October as they had ran out of stock but well worth the wait,easy to build on massive clouds and great flavour many thanks
I retract my previous statement. Things were handled swiftly. Good customer service. It was my fault for not checking PayPal. Sorry guys! : )
This store is a joke!! I wanted to cancel my order the same day I paid for my coils and was told that I have the money back in my account within 24 hours. It’s been 3 days and nothing!! Don’t wast your time with this company.
Smokstore 回复2020-10-08
Hi, Dear Allison,
hi, sorry for the inconvenience, we did the full refund on the October.3rd after got your email, we also sent you the proof that we did the full refund, if you paid via credit card or debit card, the money will back to your card in 3-5 working days, could you please check with PayPal?
Regards,
Melissa
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