Soul Insole

Hi Katherine! We are so sorry to hear that our insoles we not right for your foot needs. We have a 100% satisfaction guarantee and we would be happy to help you with a return/refund if that is your preference! Or we can give you a chance to try out feeling some extra ramps to increase the amount of support as needed. Will you please get in touch with us so that we can learn more about your foot needs and your preferences to resolve this? We would never leave anyone stuck with a product that isn't right for their feet. Please email us: [email protected]

We're happy to hear that you have had a positive experience with our company and our insoles! Thanks so much for taking time out of your day to write a review. It makes a big difference. Stay in touch and always reach out to us if we can be of any assistance.

We are so happy to hear that our insoles have made a big difference for you! Thanks so much for taking time out of your day to write about your experience with our company and our products. It makes a huge difference for our small business.

We are so happy to hear that our insoles are feeling good in your arches and that you had an easy ordering experience! Thanks so much for writing a review. It makes a big difference for our small business!

This brightens our day to hear! Thanks so much for letting us know!

We love hearing this! So happy that we've been able to provide a positive customer experience. It really matters to us to make sure each of our customers has the right product for their unique foot needs. Thanks so much for taking time to write a review of your experience!

Thanks so much for taking the time to write about your experience! We absolutely love to hear this and reviews make a big difference for our small business.

So happy to hear that you're enjoying your insoles! Thanks so much for letting us know :)

Hi Dave! So sorry that these insoles were not the right fit for your wife's feet. Everyone's feet can have different needs. It's possible she needs a smaller size, thinner version or a different type of support. Please let her know that we are here to help if she would like guidance. We will keep our eyes out for your return. Your 1-star review is still posted, but we appreciate that you've written a second review now with 4 Stars for our customer service. Thank you! Let us know if there's anything else we can do to help.

So happy to hear that you're loving your Soul Insoles! Thanks so much for taking the time to write about your experience!

We are so happy to hear that our insoles are making a difference for your feet! Thanks so much for taking the time to write a review! It brightens our day and helps our small business get the word out :)

Thanks so much for taking time to write a review of our company. We are so happy that you've had a positive experience. That's what we like to hear!!

I'm so happy to hear that our insoles helped to make your vacation to Cuba more comfortable and that they have helped with your plantar fasciitis! Thanks so much for taking the time to write a review and let us know! It brightens our day to hear this!

Great to hear! Thanks so much for taking the time to write a review. It makes a big difference for us as a small business. Word of mouth is the best :)

We are so happy to hear that you're happy with our products and our company! Thanks so much for letting us know! It brightens our day :)

We're so happy to hear that you're enjoying our insoles! Great job on getting 17,000 steps in a day! I'm glad we can be a part of keeping you active and feeling good :) We really appreciate that you took time out of your day to write a review. Thank you!

We are so happy to read that you're enjoying our heel lifts! Thanks so much for taking time out of your day to write a review of your experience! It makes such a huge difference for our small business!

It brightens our day to hear this! Thanks so much for continuing to order our insoles throughout the years. It's so fulfilling to know that we are helping people have comfy feet on the other side of the world :)

I've sent another reply to your other 2 star review. I'm so sorry to hear that you are disappointed with our insoles. They are definitely not meant to be used as a padding or cushion, they are a midfoot support - so I'm concerned that you might be placing them incorrectly. Will you please contact us directly so that we can discuss placement, discuss what's going on with your feet and see if this is the right size and correct product for your needs? We have a 100% satisfaction guarantee, so we are also happy to help you with a return/refund. Please email us at [email protected]

Thanks for taking time out of your day to write a review of your experience! Reviews make such a big difference for our small business!