Soul Insole (soulinsole.com) has a 4.7 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 25 of them were added in the last 12 months. Last updated 2026-08-10.
I gave up on them after the first day. It seems I could use 2 ramps on each insole. So, at some point I'll order extra and give it another try.
Reply from Soul Insole2026-07-21
Hi Katherine! We are so sorry to hear that our insoles we not right for your foot needs. We have a 100% satisfaction guarantee and we would be happy to help you with a return/refund if that is your preference! Or we can give you a chance to try out feeling some extra ramps to increase the amount of support as needed. Will you please get in touch with us so that we can learn more about your foot needs and your preferences to resolve this? We would never leave anyone stuck with a product that isn't right for their feet. Please email us: [email protected]
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Robert · 5 reviews · Verified · Experienced 2026-05-23 ·
★★★★★
Product was as described and arrived in…
Product was as described and arrived in time expected.
Reply from Soul Insole2026-07-08
We're happy to hear that you have had a positive experience with our company and our insoles! Thanks so much for taking time out of your day to write a review. It makes a big difference. Stay in touch and always reach out to us if we can be of any assistance.
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Crystal · 1 review · Experienced 2026-05-16 ·
★★★★★
Soul Insole provides high-quality
Soul Insole provides high-quality, comfortable insoles that truly make a difference. their products are well-crafted and offer excellent support for everyday use. customer service is attentive and helpful. overall, a dependable brand for anyone seeking to enhance foot comfort
Reply from Soul Insole2026-06-24
We are so happy to hear that our insoles have made a big difference for you! Thanks so much for taking time out of your day to write about your experience with our company and our products. It makes a huge difference for our small business.
Ordered on line very easy to do, they came quite fast, I wear them under the existing soles. They do really help with my arch support!
Reply from Soul Insole2026-06-08
We are so happy to hear that our insoles are feeling good in your arches and that you had an easy ordering experience! Thanks so much for writing a review. It makes a big difference for our small business!
Best insoles ever. I got 3 different styles, for my sneakers, flip-flops, and slip-on shoes. They all are great. I love that I can have an arch support with my flip-flops! My feet are happy!
Reply from Soul Insole2026-05-26
This brightens our day to hear! Thanks so much for letting us know!
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Matthew Pedrick · 1 review · Experienced 2025-05-19 ·
★★★★★
Great brand that cares about their customers!
I’ve had a great experience with Soul Insole. Their customer service is honestly one of the best parts of the company - they respond quickly, communicate clearly, and actually listen to feedback instead of giving canned responses.
It’s refreshing to work with a brand that genuinely seems to care about both their product and their customers. Anytime I’ve had a question or suggestion, they’ve been open, professional, and fast to help.
Highly recommend supporting a company that values customer experience the way Soul Insole does.
Reply from Soul Insole2026-05-19
We love hearing this! So happy that we've been able to provide a positive customer experience. It really matters to us to make sure each of our customers has the right product for their unique foot needs. Thanks so much for taking time to write a review of your experience!
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Guibo Huo · 1 review · Experienced 2026-04-27 ·
★★★★★
amazing service
amazing service, you can really tell they care. Very knowledgeable as well.
Reply from Soul Insole2026-04-28
Thanks so much for taking the time to write about your experience! We absolutely love to hear this and reviews make a big difference for our small business.
So happy to hear that you're enjoying your insoles! Thanks so much for letting us know :)
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DAVE CONWAY · 3 reviews · Experienced 2026-04-02 ·
★★★★★
Customer service was very helpful with…
Customer service was very helpful with my return as the insoles didn't work out. Not a quality issue, just a wife with problem feet, and she wasn't comfortable with the fit
Reply from Soul Insole2026-04-09
Hi Dave! So sorry that these insoles were not the right fit for your wife's feet. Everyone's feet can have different needs. It's possible she needs a smaller size, thinner version or a different type of support. Please let her know that we are here to help if she would like guidance. We will keep our eyes out for your return. Your 1-star review is still posted, but we appreciate that you've written a second review now with 4 Stars for our customer service. Thank you! Let us know if there's anything else we can do to help.
Love these insoles, they are game changers, I walk all day and my feet rarely hurt. Highly recommend the insoles.
Reply from Soul Insole2026-02-11
We are so happy to hear that our insoles are making a difference for your feet! Thanks so much for taking the time to write a review! It brightens our day and helps our small business get the word out :)
I have used the Soul Insolel arch supports and ramps for years. Last year I had to get prescription orthotics for plantar fascitis. They were terrible and expensive and did not resolve my issue. I purchased the Soul Insole orthotics, customized them with an additional ramp. I walked all over Cuba while on vacation, and my feet were fine. These are far superior to the custom-made orthotics. I would definitely recommend them and would buy them again.
Reply from Soul Insole2026-02-04
I'm so happy to hear that our insoles helped to make your vacation to Cuba more comfortable and that they have helped with your plantar fasciitis! Thanks so much for taking the time to write a review and let us know! It brightens our day to hear this!
Great to hear! Thanks so much for taking the time to write a review. It makes a big difference for us as a small business. Word of mouth is the best :)
Ease to order sent quickly!
Helps me stay on my feet for
17,000 steps a day!
Reply from Soul Insole2026-01-22
We're so happy to hear that you're enjoying our insoles! Great job on getting 17,000 steps in a day! I'm glad we can be a part of keeping you active and feeling good :) We really appreciate that you took time out of your day to write a review. Thank you!
These heel lifts are a game-changer for my feet.
My feet are comfortable and less stress on my hip.
For those with a short leg, these little pieces of plastic are a lifesaver. I highly recommend them!
And the company is awesome too!
Reply from Soul Insole2026-01-19
We are so happy to read that you're enjoying our heel lifts! Thanks so much for taking time out of your day to write a review of your experience! It makes such a huge difference for our small business!
I have been a purchaser from Australia for many years. Every product is brilliant,..., modern, appropriate and essential for tweaking/modifying around foot usage needs, and changes as we humans travel through our lifespan. Thoroughly recommend, and the team are always generous with their help, and time.
Reply from Soul Insole2026-01-15
It brightens our day to hear this! Thanks so much for continuing to order our insoles throughout the years. It's so fulfilling to know that we are helping people have comfy feet on the other side of the world :)
Didn’t help my plantar faciatis. However, the refund process is very easy and Customer Service is excellent.
Reply from Soul Insole2026-01-15
I've sent another reply to your other 2 star review. I'm so sorry to hear that you are disappointed with our insoles. They are definitely not meant to be used as a padding or cushion, they are a midfoot support - so I'm concerned that you might be placing them incorrectly. Will you please contact us directly so that we can discuss placement, discuss what's going on with your feet and see if this is the right size and correct product for your needs? We have a 100% satisfaction guarantee, so we are also happy to help you with a return/refund. Please email us at [email protected]
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Charlotte · 3 reviews · Verified · Experienced 2025-11-30 ·
★★★★★
Great product
Great product, great price
Reply from Soul Insole2026-01-13
Thanks for taking time out of your day to write a review of your experience! Reviews make such a big difference for our small business!
