Sourcemore is a leading retail and wholesale company in the electronic cigarette industry. We’re dedicated to delivering an exceptional shopping experience, offering high-quality products at highly competitive prices to our customers.
I strongly recommend being cautious when ordering from Sourcemore.
I placed an order and waited approximately six weeks without receiving it. During this time, I received multiple explanations regarding customs and shipping delays and was repeatedly asked to wait longer.
The situation became even more confusing when I was informed that the shipment had been sent to an incorrect address. The tracking information also did not provide a clear picture of where my package actually was.
After all of these delays and issues, I requested a refund. The refund was eventually issued, which I appreciate, but the customer service experience was extremely frustrating.
What was especially disappointing was that after issuing the refund, I was asked whether I would accept the package and pay 50% of the order price if it eventually arrived. After waiting six weeks and dealing with all of these problems, I did not find that to be a reasonable solution.
I ultimately received my refund, but the entire experience involved far too many delays, unclear information, and unnecessary back-and-forth. I would not order from Sourcemore again.
Sourcemore 回复2026-09-28
Dear customer,
We are truly very sorry and deeply frustrated about the delay of your package.
In fact, we arranged shipment as early as mid-August, but the first delay occurred because our shipping agent needed to consolidate cargo before arranging customs declaration.
After customs declaration was completed, the package is now undergoing customs inspection. During this period, we have been actively contacting our shipping agent and trying to resolve this issue.
Regarding the issue of delivery to the wrong address, we contacted our shipping agent immediately to verify the situation, and we received a reply saying that the original tracking number provided was correct, but due to the logistics delay, it may have been assigned to other orders by USPS. And we will send you a new USPS tracking number as soon as the package inspection is complete.
Due to policy reasons, once the package has completed customs declaration, it cannot be returned to us. This is why we asked whether you could pay 50% of the cost after receiving the package.
We will continue to improve our logistics services, and we have also changed the original shipping method. At present, the new shipping method has relatively stable timeliness. We sincerely hope that you could reconsider this.
Feel free to contact [email protected] if you have any further questions.
Best regards
Sourcemore Team
I've been shopping here for about 4-5 years, everything was flawless so far. If i had to nitpick few negative things, the shipping can be quite slow sometimes, I believe the products are shipped from China so it makes sense. Also the website is loading quite slow. Otherwise it is perfect.
Sourcemore 回复2026-07-03
Dear customer,
Thank you so much for the positive feedback, we will continuously improve our service ability to provide you a better experience!
Best regards
Sourcemore Team
Ordered item on 13/03 and got it on 09/06, 3 months after ordering. There were multiple issues with shipping, first sourcemore (SM) shipped it but it got stuck in "Bonded area customs" in (i'm guessing) china or netherlands. SM didn't lift a finger until I complained for the 2nd time about my order, then they decided to ship me a new order but unfortunately the color I selected was out of stock, every color was out of stock, only girly colors were available (gold, pink, purple), no hate on the colors but they don't go with my style. So even after choosing whatever was left (almost 2 months had almost passed since I placed my order at this point) , the item didn't get handed to the post office for two weeks. So it seems to me that SourceMore just wants to force sell people the items that nobody wants and delays your shipment in the process. Safe to say this was my first and last order with them.
Sourcemore 回复2026-06-11
Dear customer, we sincerely apologize for the inconvenience you’ve experienced.
Your package was under the review of the Bonded area customs because there is a problem with the declaration information, and this customs problem is out of our control.
On April 21, we reached out to confirm whether you would prefer a refund or a reshipment. You chose to have the item resent, unfortunately, the color you selected was out of stock at that time. We then provided a list of the colors that were in stock and inquired whether you would like to wait for the original color to become available.
After you agreed to a color change, we promptly arranged the reshipment. And our esitmated delivery time is 25–35 business days, we deeply regret any inconvenience this may have caused you.
Feel free to contact [email protected] if you have any further questions.
Best regards
Sourcemore Team
I ordered my pods THREE WEEKS ago. My package hasn’t even left the warehouse yet. The shipping label was created 12 days ago and it STILL hasn’t left the warehouse. I EVEN paid for express shipping. Complete waste of money. At this point I think I’ve been scammed or something. I’m never going to see the products I bought and completely wasted my money on express shipping
Sourcemore 回复2026-04-09
Dear customer, we sincerely apologize for the inconvenience you’ve experienced.
Your package will be picked up by the USPS today.
Since it's a USPS tracking number, the tracking information won't be updated until it is picked up by the USPS.
Our estimated delivery time is 15-20 business days, we sincerely appreciate if you could wait some more days to receive it.
Feel free to contact [email protected] if you have any further questions.
Best regards
Sourcemore Team
I put an order on on February 13 2026, still nothing
I put an order on on February 13, 2026, got a shipping number 2 weeks ago, all it says was shipping label created in some city in California, I have contacted them several times they keep saying be patient, they told me my order is in the US a week ago, but shipping status still saying label created, if I knew it was going to take this long would have went elsewhere, I never had this problem with sourcemore before, always got my order in 2 weeks, it's been 5 weeks since I put my order in, ridiculous.
Sourcemore 回复2026-03-23
Dear customer, we sincerely apologize for the inconvenience this may have caused.
Sorry for the late reply because of weekends and please check your email, we have provided you with the latest update on your package, which is currently in normal transit.
Feel free to contact [email protected] to check more information.
Best regards
Sourcemore Team
I ordered the item more than 30 days ago, and on February 3rd, a shipping label was created, but the item was never shipped. And they don't respond to mail messages. The company became a fraud. And here he writes answers, just to trick more people.
P.S.
After this review, they've already sent me two emails, apologizing for the wrong address and promising to ship it. But I still haven't seen a tracking number or USPS tracking number. This further confirms that these are scammers who are afraid of being exposed and are trying to scam people further.
Sourcemore 回复2026-02-27
Dear customer, we sincerely apologize for the inconvenience this may have caused.
We were on Spring Festival Holiday from Feb 12 to Feb 24.
And we will contact you via [email protected] to provide an update on the status of your package.
Best regards
Sourcemore Team
Ordered my vape more than December 26th months ago and when I checked it says shipping labels created never received a product. The product I purchased says unavailable on the website out of stock. Be warned never buy from them again.
I contacted them for a refund numerous times and cannot get one. Basically I have been robbed of my money and never received a product. If this changes I will change my review it won't be great but it'll be better than this. A. LaBeaud
Sourcemore 回复2026-02-25
Dear customer, we sincerely apologize for the inconvenience you’ve experienced.
The logistics was delayed due to the customs problem.
We were very sorry for not replying to your inquiry sooner, as our office was closed from February 12th to 24th for the Spring Festival holiday.
We have noticed that your package has been delivered. If you haven’t received it, feel free to contact [email protected] to check more information.
Best regards
Sourcemore Team
Dear customer, we sincerely apologize for the inconvenience you’ve experienced.
The logistics might be delayed due to the customs problem recently.
Meanwhile, to ensure the most efficient assistance, could you please also contact [email protected] to inquire about the status of your order?
Please rest assured that we are committed to addressing your concern as quickly as possible.
Best regards
Sourcemore Team
I had been a regular customer of Sourcemore for a long time and made many successful purchases in the past. However, my last order from almost two years ago was never shipped, and I never received the product or a proper refund.
For two years, the company has failed to send my order, failed to refund me, and failed to provide any real solution. I have all the evidence of payment and communication, yet nothing has been resolved.
This experience shows extremely poor customer service and unreliable business practices.
I strongly advise others to avoid purchasing from this store to prevent similar problems.
Sourcemore 回复2025-12-08
Dear customer, we sincerely apologize for the inconvenience you’ve experienced.
We have reported this situation to the relevant department on our end.
Meanwhile, to ensure the most efficient assistance, could you please also contact [email protected] to inquire about the status of your order?
Please rest assured that we are committed to addressing your concern as quickly as possible.
Best regards
Sourcemore Team
A terrible websitdelays in shipping and delivering parcelse with frustrating…
This website is terrible. There are incredibly long delays in shipping and delivery, and most products are unavailable. It can take more than two months for them to arrive in their warehouse. From October 17, 2025, to today, September 3rd, my order is still being processed. Is this even possible? Is this a global website that doesn't have any products in stock? If I ordered from Pluto, my order would have arrived by now!
Sourcemore 回复2025-12-08
We sincerely apologize for the delay and any inconvenience caused. Thank you for bringing this to our attention.
While most orders are typically delivered within our estimated delivery time, the arrival of pre-order items is dependent on the manufacturer, which is unfortunately beyond our control.
Regarding your order, we have already processed the refund as soon as we received your request. If you haven't received it yet, please kindly reach out to your bank for further assistance.
Best regards
Sourcemore Team
A vape store that always has the best prices and all the new range of kits and accessories. Depending where you are it might take couple weeks for the delivery to arrive, but oh well the savings that you can make is well worth it. Always have the best experience, and the customer service is amazing. Wish more online retailers would be as efficient as source more.
Sourcemore 回复2025-08-26
Thank you so much for the positive feedback, we will continuously improve our service ability to provide you a better experience!
Best regards
Sourcemore Team
Truly an amazing site, with so many high-quality products. The prices are exceptional, and shipping is fast and secure. The support team is also very knowledgeable, helpful, and friendly. I recommend this site to everyone because after so many years, I've never had a single problem.
Sourcemore 回复2025-08-22
Thank you so much for the positive review! We were very glad to see that you had a nice shopping experience with us.
Best regards
Sourcemore Team
Great store! Always a great selection and low prices, and there are also coupons and promo codes! Special thanks to Cynthia for helping with the orders. There were some payment issues, but a solution was found! Sourcemore-you are the best!!!
Sourcemore 回复2025-08-04
Thank you so much for the positive feedback, we will continuously improve our service ability to provide you a better experience!
Best regards
Sourcemore Team
I have been getting electronic cigarettes from sourcemore for a long time now. Always great selection of devices, new ones added regularly. Excellent prices. Very reliable company and can highly recommend 💖
Sourcemore 回复2025-08-04
Thank you for your outstanding compliment! Hope you enjoy the vapes!
Best regards
Sourcemore Team
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