THE VISION.THE STORY.We founded Space Touch because we saw a need for advanced skincare therapy technology that would replace ineffective office treatments and endless creams. We teamed up with leading scientists and engineers to create "The Future of Skincare."
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff who provide exceptional support during purchases and device setup. People also love the effective skincare devices, noting they fit easily into daily routines and deliver noticeable improvements in skin appearance and overall wellness.
However, some customers also noted issues with device quality and difficulties getting timely customer support responses when equipment malfunctioned. A few consumers mentioned receiving faulty chargers or lacking clear instructions, leading to frustrating delays in resolving their equipment problems. Despite these drawbacks, most individuals remain satisfied with the lifetime warranty coverage and replacement process.
Well if you really want to know, the customer service used to be superlative.
Sadly it seems to have gone down hill. I wrote several emails about my eye tech breaking down for the 3rd time in 5 years, which isn't very good, but the fact ypu guys stepped up to the plate and replaced it no questions asked, that showed me your superior customer service. Seems I own both the Eye Tech and The Jupiter, Im a bit concerned that if my Jupiter had issues, I wonder if It will be a hassle to get it fixed or replaced, so far so good, its still working. However when I tried to replace my eye tech for the 3rd time I was asked for a ridiculous amount of 200.00 US dollars for shipping. I expressed my displeasure in this, as this is a warranty issue, no fault of my own. The lady argued with me, wouldn't help with my concerns, in fact stopped responding to my emails, till I made a threat to call the better buisness bureau, which i didn't like doing. I had read the terrible reviews about the customer service and the enormous costs of shipping and boom, I get a response and my shipping that wasn't possible to reduce, ended up 25.00 and sent me the eye tech without sending the other one back? Anyway in the end I happy to have this resolved, but unhappy it took 2m of stress and multiple emails. Before you had zero stars, today it's 2. Probably should be one.
The representative was very knowledgeable friendly and helpful. It was a pleasure working with her. She helped me with re-registration of my device. Also enquired about the problem with my device and replaced it with the new one. This certainly gained my trust in your company and your products. I believe that your company will have a very successful future.
I have been using the SpaceTouch Reviver for a few months and have had a very positive experience so far. The device is easy to use and fits well into my skincare routine, and I have already noticed some encouraging improvements in the appearance of my skin. In fact, I was so happy with the result that I decided to buy another head, the Pro Laser, in order to take care of some skin condition.
Customer support was really helpful when I had a question about my order. I received the Pro Laser head today and am looking forward to incorporating it into my routine, although it is still too early for me to comment on its results.
I used the Jupiter device everyday the first 2 weeks. My skin looks healthier and brighter. Looks nourished. It's easy to use. Takes no time at all to use on my face. I am also using in spot areas like my hand, knees, ankle, feet.
I would recommend.
This is a follow up to a review I left on 2-12-26. This company is not accredited with the Better Business Bureau and there have been numerous complaints filed by unhappy customers.
We purchased this item at the airport in Cabo San Lucas, Mexico. The people who were demonstrating the effectiveness of this product along with other skin care products were very knowledgeable and we were very impressed. We had no intention of purchasing this device and the accessories but after listening to the benefits and seeing a drastic difference in our skin integrity we felt it was a good investment in our future of skin care and the aging progress. Excited to see what the future holds without the need for Botox, fillers, and plastic surgery!
What was a chance encounter moving through the airport in Cabo became a whole experience. I met Ariel!!!! Now if you knew him, that would be enough. But let me explain. Ariel is an absolute joy! He’s an experience by himself. And here I was thinking that I was going to just get some new cosmetic products. I got so much more! Ariel is honest, loving, and amazing at what he does. And you can tell he loves what he does. And we are now connected forever because he not only sold me products but warmed my heart. Now I have not tried every product just yet because I’ve been still traveling but THEY WORK and you can see visible results after 1st use, so I can only imagine what consistency will provide.
My wife and I stopped at Cabo airport by young guy name Ariel , he was super nice guy and very helpful we. After a session we decided to purchase from him the reviver set we have been using it for a month now it’s work!!!
Thank you Ariel
I purchased a Jupiter Spacetouch device and it arrived defective. The blue light will not stay on more than two to thirty seconds. I registered it a submitted a claim against the lifetime warranty and the company doesn't respond at all. There seems to be no way to call them/no customer service, which is kind of outrageous at this price point.
I thought I had had an amazing firsthand experience with the device at a store, but now am questioning that because even the red light seems to have no visible impact. Questioning... the company and the product.
I had a very positive experience with Space Touch. The ordering process was smooth, and communication was clear and professional. The device quality feels solid and well-built, and it integrates well into a professional aesthetic setting. Shipping was on time, and customer support was responsive when I had questions. Overall, a reliable company to work with in the aesthetics industry.
Today I had some difficulty using Space Touch Reviver. I actually thought it was broken and started to complain because the sprayer was not working properly. My mistake! I called the number on my receipt and the young woman answered named Shar. She was absolutely amazing. She explained everything to me. First, we discussed the issue at length and she felt the device was not broken. Then she suggested we should FaceTime each other so that she could show me step by step how to use the machine properly. Shar is an excellent teacher. She showed me exactly what I was doing wrong and now I can use the machine with confidence. I am truly grateful for Shar’s expertise. Thank you Space Touch for hiring such a wonderful, caring, and certainly knowledgeable employee.
Grace from Maryland
The representative Shar provided excellent customer service to me . She was able to resolve my concerns fast and with excellent quality. I am very happy that I met her.
I began a warranty registration for Jupiter, it didn't work and my login would not get me into my acct. Shar was adorable and kept walking me through the entire process, we had to do it a couple of times and she said we are going to do this until I'm set up. I appreciated her patience and soft voice to help. She's a keeper. Shar if you see this ever, you are a blessing.
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