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餐厅和酒吧

SpotOn

63 条评价

4.463 条评价
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关于 SpotOn

数据更新
网站
spoton.com
分类
餐厅和酒吧
所在地
United States · San Francisco
状态
待认证
近 12 个月
62 条评价
差评回复率
100%(9/9 条)
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SpotOn靠谱吗?

SpotOn(spoton.com)在 OK.one 的综合评分为 4.4 分(满分 5 分),基于本站收录的 63 条用户评价,属于餐厅和酒吧分类,口碑良好。86% 的评价为 4 星及以上,14% 为 1 星;商家回复了 100% 的差评;近 12 个月新增 62 条。数据最后更新于 2026-08-10。

用户怎么说

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Tony美国 · 写过 1 条评价 · 体验于 2026-04-02 ·

这家公司真恶心

这家公司真恶心。虚假承诺,不断取消我的在线门冲订单,用他们损坏的“转到应用程序”关闭我的在线订单。没有人,我的意思是没有人知道他们在任何部门做什么。交接交接之后,如果你想头疼,就买点吧,因为它们一点也不准确……Toast 抽烟他们的屁股,如果我是一家更大的企业并且负担得起,我会回到 Toast ……这家公司绝对是💯%狗屎,必须每周打电话,因为它总是有问题……我应该选择三叶草代替……

SpotOn 回复2026-04-09

Thank you for sharing your experience with SpotOn, Tony. We know a disruption to your online ordering and DoorDash integration hits hard, and it sounds like our support has missed the mark for your business. This is not the level of service or reliability we strive to provide. Please reach out to me directly at [email protected] and we will ensure your concerns are handled promptly and with the attention they deserve.

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Consumer美国 · 写过 1 条评价 · 体验于 2026-03-24 ·

伊万·蒙罗伊(Ivan Monroy)为我们提供了出色的客户......

伊万·蒙罗伊在整个过程中为我们提供了优质的客户服务。他以良好的态度专业、迅速地满足了所有提出的要求和服务。

SpotOn 回复2026-04-09

Thank you so much for your feedback! We're thrilled to hear that working with Ivan has been such a good experience. We truly appreciate you taking the time to share, and we're glad he's been able to support you so well with a great attitude. Wishing you continued success!

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Aracely美国 · 写过 1 条评价 · 体验于 2026-03-26 ·

伊万·蒙罗伊 (Ivan Monroy) 一直是……的重要合作伙伴。

伊万·蒙罗伊 (Ivan Monroy) 一直是简化我们海鲜餐厅运营的重要合作伙伴。他完美地平衡了我们的需求,确保后台 (BOH) 收到复杂订单的清晰、准确的票据,同时保持前台 (FOH) 界面对我们的服务器而言快速且用户友好。他的实践方法和对 SpotOn 平台的深入了解使我们的大批量服务运行得比以往更加顺畅。

SpotOn 回复2026-04-09

Thank you so much for your feedback, Aracely! We're thrilled to hear that working with Ivan has been such a good experience. It’s great to know he was able to help streamline your seafood restaurant's operations and strike that balance between clear BOH tickets and a fast FOH interface. We truly appreciate you taking the time to share, and we’re glad he’s been such a vital partner for your team. Wishing you continued success!

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Heather J Brown美国 · 写过 3 条评价 · 体验于 2026-03-27 ·

SpotOn 提供 — 产品和支持均可靠

到目前为止,我对 SpotOn 项圈非常满意。设置很顺利,开箱即用,一切都完全按照预期进行。 几周后,我确实遇到了一个小问题,充电时项圈不亮。我联系了 SpotOn 客户服务人员,他们在几分钟内帮我排除故障并修复了问题。超级快,没有麻烦。 一切都再次完美运行,并且从那时起就一直可靠。出色的产品由响应式支持提供支持——这确实让一切变得不同。

SpotOn 回复2026-04-09

Thank you for sharing your experience, Heather! It sounds like there's been a misunderstanding—you've reached the SpotOn that provides point-of-sale and management software for restaurants and small businesses. We don't actually make dog collars, though we're glad to hear their support team was so helpful.

J
Jen Moseley美国 · 写过 2 条评价 · 体验于 2026-03-25 ·

克里斯·琼斯

关于克里斯,我无法说出足够多的正面评价。 他总是反应敏捷、知识渊博(如果他不知道,他就会发现)、超级友好,并且愿意为我们的组织做出超越。 我还为另一家使用竞争对手 POS 的公司工作,拥有专门的支持人员可以改变游戏规则 - 请不要改变您的结构。 很高兴克里斯是我们的!

SpotOn 回复2026-04-09

Thank you so much for your feedback, Jen! We're thrilled to hear that working with Chris has been such a good experience and a game changer for your organizations. We truly appreciate you taking the time to share, and we’re glad he’s been such a vital partner for your team. Wishing you continued success!

Y
Yesica Heredia美国 · 写过 2 条评价 · 体验于 2026-03-20 ·

伊万·蒙罗伊是……的人之一。

Ivan Monrroy 是 SpotOn 团队中真正知道如何解决任何问题的人之一。他是唯一能够解决我几个月来一直在处理的问题的人,但多亏了他,从今天起一切似乎都得到了解决。

SpotOn 回复2026-04-09

Thank you so much for your feedback, Yesica! We're thrilled to hear that working with Ivan has been such a good experience. We truly appreciate you taking the time to share, and we’re glad he was able to step in and get everything resolved for you. Wishing you continued success!

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Brandon Hintzman美国 · 写过 4 条评价 · 体验于 2026-01-13 ·

真是个笑话。不惜一切代价避免。

从一开始我的经历就很糟糕。感觉每天都是他们的第一天。没有沟通或跟进。我不得不从字面上要求本应直观发送的内容的链接和信息。支持基本上是不存在的。自从 POS 站投入使用以来,我每周都会花几个小时来解决问题。至于举报。他们称之为“稳健”。我可以肯定地确认它是混乱的、不合逻辑的、过于臃肿无用的,而且完全缺乏任何级别的会计所需的基本信息。老实说,我很震惊他们还没有因为总体上在所有方面都很糟糕而被关闭。

SpotOn 回复2026-04-09

Thank you for sharing your experience with SpotOn, Brandon. It sounds like our communication and reporting have missed the mark for your business. This is not the level of service or clarity we strive to provide. I know the team has reached out to further assist you, but please do not hesitate to reach back out if you still have questions or concerns.

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Leah P.美国 · 写过 1 条评价 · 体验于 2026-03-17 ·

根据我的 POS 经验,最好的支持

我们已经使用 Spoton 一年了,根据我的 POS 经验,他们提供了最好的支持。他们试图提供实际帮助,如果由于某种原因他们不能提供帮助,我有一个代表,克里斯特尔和她将帮助解决问题。这是来自完全没有支持的 Toast 的令人耳目一新。

SpotOn 回复2026-03-20

Thank you so much for your feedback, Leah! We’re thrilled to hear that working with Krystle has been such a good experience. We truly appreciate you taking the time to share, and we’re glad we've been able to support you and your business.

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Alex美国 · 写过 1 条评价 · 体验于 2026-03-18 ·

我们已经拥有 Spot On 有一段时间多了……

我们已经使用 Spot On 一个多月了,我们非常喜欢它。是的,像任何其他 POS 系统一样,也有需要修复的错误,但他们能够快速有效地修复它。他们将跟进以确保问题也得到解决。伊万·蒙罗伊和恩里克是最好的。我强烈建议切换!

SpotOn 回复2026-03-20

Thank you so much for your feedback, Alex! We’re thrilled to hear that working with Ivan & Enrique has been such a good experience. We truly appreciate you taking the time to share, and we’re glad we've been able to support you and your business.

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Omar Etemadi美国 · 写过 1 条评价 · 体验于 2026-03-18 ·

伊万提供了巨大的帮助,并且……

Ivan 提供了巨大的帮助,真正代表了 SpotOn 支持的最佳状态。每当我有疑问时,他都会及时给我回电话并有效地解决我的问题。他始终如一地提供优质的服务和支持。我真诚地希望您能长期让他留在您的团队中。

SpotOn 回复2026-03-20

Thank you so much for your feedback, Omar! We’re thrilled to hear that working with Ivan has been such a good experience. We truly appreciate you taking the time to share, and we’re glad we've been able to support you and your business.

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Rafael美国 · 写过 1 条评价 · 体验于 2026-03-17 ·

我对 Spoton 特别版感到非常满意……

Ivan monroy 是一位出色的客户成功合作伙伴,他真正了解餐厅的运作方式。他不仅仅是建立了我们的 SpotOn POS;他还针对我们的特定工作流程对其进行了优化,并且始终积极主动地帮助我们成长。他的专业知识和反应能力使他成为我们真诚业务运营的宝贵资产 R Cermeno

SpotOn 回复2026-03-20

Thank you so much for your feedback, Rafael! We’re thrilled to hear that working with Ivan has been such a good experience. We truly appreciate you taking the time to share, and we’re glad we've been able to support you and your business.

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Peninsula Tree Care美国 · 写过 1 条评价 · 体验于 2026-03-04 ·

不可靠的客户服务和存款时间

我只是想联系计费团队,因为我们还没有收到最新的批次。我在上午 8 点 52 分打了电话,与代表 Jose 交谈了大约 2 分钟,然后他挂断了我的电话。我回拨电话,自动语音提示“预计等待时间不到 3 分钟”。电话响了又响,响了大约4分钟,才突然掉线。它这样做了多次。我打了4次电话,每次都在4分钟后等待挂断。上次我打电话时,它说预计等待时间为 3-5 分钟,并询问我是否需要用同一号码回电。我说是的。那是 35 分钟前的事了,我仍然没有收到回电。他们欠我们钱,我向何塞明确表示了这一点,在明确表示之后,我就被忽视了。这是非常不专业的。我想解决我们的计费问题,然后不再与 SpotOn 开展业务。 跟进#1:我刚刚通过电子邮件将其发送到网站上提供的反馈电子邮件,但收到一条错误消息,就好像该电子邮件根本不存在一样。他们的电话线说他们在网站上提供实时聊天,但实际上没有。他们的网站说他们提供反馈电子邮件,但他们没有。这绝对是荒谬的。 跟进#2:对他们显然提供的短信热线寄予厚望:415-326-2002 餐厅管理部门的诺玛·埃雷拉 (Norma Herrera) 接了电话,告诉我他们的电话线路有问题,并告诉我她可以将我转至报表和账单部门。我说“是的,请”,但之后没有收到任何回复。此时,我准备告诉我的客户向他们的银行提出争议,这样她就可以拿回她的钱,因为我们似乎无法像提供她付费服务的企业那样得到它。绝对可怕的经历。

SpotOn 回复2026-03-11

Hi Peninsula Tree Care - As you know, our team has been in contact with you about your concerns. We are truly sorry you experienced these issues as this is not the experience we want any of our customers to have. While we hope we've made things right with you, please don't hesitate to reach out directly to Joaquin for additional requests. Thank you!

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Michael Russell美国 · 写过 1 条评价 · 体验于 2026-03-05 ·

阿曼达做得很棒

阿曼达做得很棒。她花时间倾听。如今这种情况很少见。我们多年来一直是我们的客户,Spoton 总是能帮助我们解决问题。无论如何,企业都努力为客户做“正确的事”,这是很少见的!

SpotOn 回复2026-03-11

Thank you so much for your feedback, Michael! We’re thrilled to hear that working with Amanda has been such a good experience. We truly appreciate you taking the time to share, and we’re glad we've been able to support you and your business.

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Johnn Kinney美国 · 写过 1 条评价 · 体验于 2026-03-05 ·

克里斯非常乐于助人并且…

克里斯非常乐于助人并且沟通良好。 A+!

SpotOn 回复2026-03-11

Thank you so much for your feedback, Johnn! We’re thrilled to hear that working with Chris has been such a good experience. We truly appreciate you taking the time to share, and we’re glad we've been able to support you and your business.

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Daniel Marques美国 · 写过 1 条评价 · 体验于 2026-03-05 ·

特别感谢 Jeff G

特别感谢 Jeff G。他非常乐于助人,回答了所有问题,而且反应非常积极。 他的知识和建议有助于我们的业务取得成功。

SpotOn 回复2026-03-11

Thank you so much for your feedback, Daniel! We’re thrilled to hear that working with Jeff has been such a good experience. We truly appreciate you taking the time to share, and we’re glad we've been able to support you and your business.

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Colin Sweat美国 · 写过 1 条评价 · 体验于 2026-03-02 ·

迈克尔·拉泰克 (Michael Lattek) 是我们的代表,他是……

迈克尔·拉泰克 (Michael Lattek) 是我们的代表,他真是太棒了。非常有帮助,并且能够立即解决我们的问题。

SpotOn 回复2026-03-03

Thank you so much for your feedback, Colin! We’re thrilled to hear that working with Michael has been such a good experience. We truly appreciate you taking the time to share, and we’re glad we've been able to support you so well.

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DR美国 · 写过 1 条评价 · 体验于 2026-03-02 ·

与我的新客户代表克里斯一起工作......

与我的新客户代表克里斯琼斯一起工作真是太棒了 - 他的跟进、对细节的关注以及积极主动、持续的客户服务以确保事情取得进展,令人耳目一新。我与克里斯互动的时间很短,但我通过他的客户服务感受到了作为客户的新价值感。过去一个月里我从克里斯那里听到的消息比多年来任何人都多。这个评论不应该削弱他的技能或成就——他做得非常出色,值得赞赏。 坚持下去——很高兴看到客户服务恢复到适当的标准。谢谢

SpotOn 回复2026-03-03

Thank you so much for your feedback, DR! We’re thrilled to hear that working with Chris has been such a good experience. We truly appreciate you taking the time to share, and we’re glad we've been able to support you so well.

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AT美国 · 写过 1 条评价 · 体验于 2026-02-17 ·

詹妮弗·威克霍尔姆太棒了……

Jennifer Wickholm 的反应速度快如闪电,信守了她的服务承诺,并为我联系了合适的人来处理我的问题!感谢您的勤奋和对我需要的关注,詹妮弗!

SpotOn 回复2026-02-19

Thank you for the wonderful feedback, AT! We’re so glad to hear that Jennifer provided such knowledgeable support and helped resolve your issue. We're proud to partner with you and your business!

J
Jason McCall美国 · 写过 1 条评价 · 体验于 2026-02-11 ·

克里斯·琼斯是最棒的!

SpotOn 回复2026-02-19

Thank you so much for your feedback, Jason! We’re thrilled to hear that working with Chris has been such a good experience. We truly appreciate you taking the time to share, and we’re glad we've been able to support you so well.

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The factory美国 · 写过 1 条评价 · 体验于 2026-02-09 ·

詹妮弗非常乐于助人,而且知识渊博。

詹妮弗非常乐于助人,而且知识渊博。她花时间耐心、清晰地回答了我所有的问题。 Jennifer 还通过 3 路电话联系了我与另外两个部门,并在这 2 个电话中耐心等待,直到我的问题得到解答。我真的很感谢大家的大力支持,并且一定会推荐她。

SpotOn 回复2026-02-10

Thank you for the wonderful feedback! We’re so glad to hear that Jennifer provided such knowledgeable support and went the extra mile to ensure all your questions were answered. We're proud to partner with you and your business!