SpotOn (spoton.com) has a 4.4 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Restaurants & Bars and its reputation is good. 86% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews; 62 of them were added in the last 12 months. Last updated 2026-08-10.
I would like to give a shout out to TJ Jackson for always helpful to support our restaurant. He went above and beyond to solve any problems and answer any questions that we have. Thanks TJ!
Thank you for your feedback, Susan! We're thrilled to hear that TJ always goes above and beyond to support your restaurant and answer your questions. We truly appreciate you taking the time to share your experience with us. Wishing you continued success!
They started off awesome and my rep was amazing but as the years went by and they got bigger their customer service and system quality went downhill fast not they are doing borderline illegal practices and taking money and fees they should not be taking they will not return calls and will tell us when we finally get ahold of someone that they cannot fix their own system. They are absolutely horrible stay away from SpotOn!
Thank you for sharing your experience with SpotOn. We're sorry to hear that we didn't meet your expectations, and we truly appreciate your feedback. Our goal is always to provide the best service possible, and we'd love the opportunity to make things right. For assistance, please contact us 24 hours a day at (877) 814-4102, option 1, or email us at [email protected].
Can’t say enough great things about the Chris Jones and the SpotOn support team. Every time I’ve ever needed to call Chris he’s always going above and beyond to make sure all of my questions are answered and expectations are met. People like him and Nick LaVan (who was the sales person who initially introduced me to SpotOn) are the reason as an owner/operator I continue to recommend SpotOn POS to so many other restaurants. I look forward to knowing if I need any further assistance in the future there is a great SpotOn team for us to rely on.
Thank you for your feedback! We're thrilled to hear that Chris and Nick go above and beyond to make sure your questions are answered. We truly appreciate you recommending SpotOn to other restaurant owners. We are always here when you need us, and we wish you continued success!
This company is a total scam. After a few years my credit card processor stopped working. It took a couple hours on the phone with them to learn they "transferred my account" to another company. Never told me and this other company never reached out, and they are still charging me monthly!! Luckily I had square to fall back on or I wouldn't have been able to run my business for months. Trying to get my money back, but getting no promises from their customer service.
Thank you for sharing your experience with SpotOn, Elana. We're sorry to hear that we didn't meet your expectations, and we truly appreciate your feedback. Our goal is always to provide the best service possible, and we'd love the opportunity to make things right. For assistance, please contact us 24 hours a day at (877) 814-4102, option 1, or email us [email protected].
The regional manager, Michael, is always solve the matter right away. I’m very happy with him, feels like I can ask him any issues and he always job done with timely manner.
Thank you for your feedback, Masahiro! We're thrilled to hear that Michael is always there to resolve your issues right away. We truly appreciate you taking the time to share your experience, and we're glad he's been able to support your business in such a timely manner. Wishing you continued success!
Krystal , is always helpful , professional and spot on :). Always accommodating and never says no.
Thank you so much for your feedback, John! We're thrilled to hear that working with Krystal has been such a good experience and that she is always so professional and accommodating. We truly appreciate you taking the time to share this with us. Wishing you continued success!
Jennifer Wickholm has been fabulous! She is reliable and dependable. If we need something, she acts promptly to help out to get us the results we need. It’s been a pleasure working with her.
Thank you so much for your feedback, Megan! We're thrilled to hear that working with Jennifer has been such a good experience and that she is always there to promptly get you the results you need. We truly appreciate you taking the time to share this with us. Wishing you continued success!
Lucky was great. He helped so much. He made my life so much easier. Thank you lucky.
Thank you so much for your kind review, Hector! Wishing you continued success!
How is this rated so high? Their handhelds have consistent performance issues. The backend is impossible. Customer service will **argue** with me about what's best for my business. I do not believe whoever made this has ever worked in the industry before.
Thank you for sharing your experience with SpotOn, Kenny. We're sorry to hear about the consistent performance issues with your handhelds and the frustration you've experienced with our backend and customer service. Our goal is to support your business, not make things harder or argue with you about what's best for your operations. Please reach out to me directly at [email protected] and we will ensure your concerns are handled promptly and with the attention they deserve.
Jasmine was great at explaining everything and helping me with my situation.
Thank you so much for your kind review! Wishing you continued success!
SpotOn isn't just a great platform, but a long-term relationship built on absolute trust. Ivan Monroy seamlessly optimized our operations. He helped us maximize our reach by fully integrating email marketing, SMS marketing, our Loyalty program, and a beautifully synced website. SpotOn’s rock-solid reliability combined with Ivan’s tailored support gives us total confidence that our business is backed by the best in the industry.
Thank you so much for your feedback, C Spa Supply! We're thrilled to hear that working with Ivan has helped you seamlessly optimize your operations and maximize your reach. It's great to know that our marketing tools and Loyalty program are helping you encourage your guests to keep coming back, all while keeping your SpotOn Website beautifully synced. We truly appreciate you taking the time to share your experience and your trust in us. Wishing you continued success!
Lucky has worked very hard at resolving some issues we've been having and our system is humming along just fine now!
Thank you so much for your feedback, John! We're thrilled to hear that Lucky worked hard to get your issues resolved. We truly appreciate you taking the time to share this with us. Wishing you continued success!
I had a zoom meeting with Ivan Monroy from SpotOn this morning. He was very knowledgeable, and let me to know: SpotOn has a lot programs can help me improve my sales, and business operations…I am very impressed!
Thank you so much for your feedback, Jason! We are thrilled to hear that your meeting with Ivan was so productive and that he was able to show you how our programs can improve your sales and business operations. Every SpotOn product is designed to help you cut costs or increase revenue, and we are glad we could demonstrate that value for your business. We truly appreciate you taking the time to share your experience. Wishing you continued success!
I have had multiple experiences with Spot On, as I live in a bush, with spotty reception, and every time they were able to help me. Sometimes you have to wait, but I have always received help within a day, unless calling at the end of a day, and on Sundays it is emails only. All I can say as I really could not ask for anything more, and when my collar did eventually break, they did the most amazing job every fixing it
Hi Beatrix. Thanks for the review, however, we are a point-of-sale system company and not a dog collar company. I am sure Spot On dog collar and fence would love your glowing review!
Ivan Monroy is the ultimate Client Success Partner for multi-location operators. Beyond streamlining our complex reporting, management, and marketing, Ivan provided tailored assistance that truly sets him apart-even guiding us through SpotOn's capital/loan options to fund our expansion. His deep integration expertise and dedication give us a perfectly synced, scalable system across all our locations.
Thank you so much for your feedback, Salvador! We're thrilled to hear that Ivan has been such an incredible Client Success Partner for your multi-location operation. It's great to know his expertise has helped streamline your reporting and marketing, and that he was able to guide you through SpotOn Capital options to help fund your expansion. We truly appreciate you taking the time to share how his dedication has provided you with a perfectly synced, scalable system. Wishing you continued success!
We recently switched from Square to SpotOn POS, and overall, our experience has been very positive, especially when it comes to customer service. The system is still being customized to fit our needs, but we’ve seen steady improvement over time. As adjustments are made, it continues to work better for our operation. Our restaurant operates with both over-the-counter service and a sit-down setup, and we handle a high volume of customers in a fast-paced environment. This has presented some challenges for SpotOn, but step by step, the system has been refined to keep up with our workflow. A special shoutout to Ivan Monroy from the SpotOn team, he’s been incredibly responsive and helpful in resolving any issues we’ve encountered.
Thank you so much for your feedback, Chantal! We're thrilled to hear that your experience since switching to SpotOn has been so positive, especially regarding our customer service. It's great to know that the system is being successfully customized to handle your high-volume, dual-service setup. We truly appreciate you taking the time to share. Wishing you continued success!
There sales people promised everything and there support do not delivers either.
Thank you for sharing your experience with SpotOn, Jorge. We're sorry our support team hasn't delivered on what was promised. We know you rely on us to follow through, and it sounds like we've missed the mark. Please reach out to me directly at [email protected] and we will ensure your concerns are handled promptly and with the attention they deserve.
Ivan Monroy has completely transformed our digital infrastructure. He seamlessly integrated SpotOn’s Online Ordering and Loyalty Program, which has significantly boosted our repeat business. By implementing both Kiosk solutions and a Kitchen Display System (KDS), he’s helped us reduce wait times and eliminate communication errors between the counter and the line. Ivan’s ability to sync these tools into one cohesive ecosystem has made our daily operations more efficient and profitable.
Thank you so much for your feedback, Brenda! We're thrilled to hear that Ivan has been such a vital partner in transforming your operations. It's great to know that SpotOn Order and Loyalty are successfully encouraging your guests to come back, and that the KDS is routing orders automatically to help reduce those wait times. We truly appreciate you taking the time to share. Wishing you continued success!
Working with Spot On is easy and the representatives are always accessible. Spot On has competitive pricing and the reports are easy to navigate and read the data. They've also been very helpful with back of the house assistance.
Thank you so much for your feedback, Amanda! We're thrilled to hear that our team has been accessible and helpful with your back of house setup. It’s great to know that SpotOn's reporting and pricing are working well for your business. Wishing you continued success!
Jonathan went above and beyond for our brand's structure on our back of house and was super responsive at all times.
Thank you so much for your feedback, Aaron! We're thrilled to hear that working with Jonathan has been such a good experience. It's great to know he's been so responsive and helped you set up your back of house structure to work better for your brand. We truly appreciate you taking the time to share, and we're glad he's been able to support you so well. Wishing you continued success!
63 reviews matching