SpotOn

This Company is Disgusting

This Company is Disgusting. False promises, constantly cancelling my on line door dash orders, turning off my online ordering with their broken "goto app". No one and I mean NO ONE knows what their doing in any department. Hand off after hand off, if you want head aches purchase SPOT ON because they are anything but spot on... Toast smokes their ass and if I were a bigger business and could afford it I would go back to Toast... this company is absolutely 💯 % SHIT, having to call in weekly because it keeps having problems... I should have went with clover instead....

Ivan Monroy gave us excellent customer…

Ivan Monroy gave us excellent customer service through out the whole process. He was professional and prompt with all the demands and services that arose with a great attitude.

Ivan Monroy has been a vital partner in…

Ivan Monroy has been a vital partner in streamlining our seafood restaurant's operations. He perfectly balanced our needs, ensuring the Back of House (BOH) receives clear, accurate tickets for complex orders while keeping the Front of House (FOH) interface fast and user-friendly for our servers. His hands-on approach and deep knowledge of the SpotOn platform have made our high-volume service run smoother than ever.

SpotOn Delivers — Product and Support Both Solid

I’ve been really happy with my SpotOn collar so far. Setup was smooth, and everything worked exactly as expected right out of the box. A couple weeks in, I did run into a small issue where the collar didn’t light up while charging. I reached out to SpotOn customer service, and they helped me troubleshoot and fix it within minutes. Super quick, no hassle. Everything is working perfectly again, and it’s been reliable ever since. Great product backed by responsive support — which honestly makes all the difference.

Chris Jones

I can't say enough positive things about Chris. He is always responsive, knowledgeable (if he doesn't know it, he finds out), super friendly, and willing to go above and beyond for our organizations. I also work for another company that uses a competitors POS and having a dedicated support person is a game changer - please don't change your structure. Very happy that Chris is ours!

Ivan Monrroy is one of the people on…

Ivan Monrroy is one of the people on the SpotOn team who truly knows how to solve any problem. He was the only person able to resolve an issue I had been dealing with for months, but thanks to him, everything seems to be resolved as of today.

What a joke. Avoid at any cost.

My experience since the beginning has been terrible across the board. It feels like it's their first day every day. There's no communication or follow through. I had to literally ask for links and info for things that should have been intuitively sent. Support is basically non existent. Since implementation of the POS stations, I spend hours every week fixing issues. As for reporting. They call it "robust" . I can definitely confirm it is cluttered, illogical, overly bloated in uselessness yet completely lacking basic information necessary for accounting at any level. I'm honestly shocked they haven't been shut down yet for generally being bad at everything.

best support in my experience with POS's

We have used Spoton for a year and they have the best support in my experience with POS's. They try to actually help and if they can't for some reason I have a rep, Krystle and she will help get it resolved. This is refreshing coming from Toast where there is NO support at all.

We have had Spot On for a little over a…

We have had Spot On for a little over a month now and we absolutely love it. Yes there is bugs to fix like any other POS system but they are able to fix it pretty quickly and efficiently. They will follow up to make sure the issue is fixed as well. Ivan Monroy and Enrique are the best. I would highly recommend switching over!

Ivan has been a tremendous help and…

Ivan has been a tremendous help and truly represents SpotOn Support at its best. Whenever I have questions, he promptly calls me back and resolves my issues efficiently. He consistently provides excellent service and support. I sincerely hope you keep him on your team for a long time.

I am very happy with Spoton special…

Ivan monroy is an exceptional Customer Success Partner who truly understands the restaurant grind He didn't just set up our SpotOn POS;he optimized it for our specific workflow and remains incredibly proactive in helping us grow.His expertise and responsiveness make him an invaluable asset to our business operations sincerely R Cermeno

Unreliable Customer Service and Depositing Times

I'm simply trying to contact the billing team as we have not received our most recent batch. I called at 8:52 am and spoke with a rep, Jose, for about 2 minutes before he hung up on me. I called back and the automated voice said "expected wait time less than 3 minutes". The phone rang and rang for about 4 minutes before it suddenly dropped. It did this multiple times. I have called 4 times and waited on hold for it to drop every time after 4 minutes. The last time I called, it said the expected wait time was 3-5 minutes and asked if I wanted a call back at this same number. I said yes. That was 35 minutes ago now and I still haven't received a callback. They owe us money and I made that clear to Jose and after making that clear, I have been ignored. This is very unprofessional. I would like to resolve our billing issue and then never do business with SpotOn again. Follow up #1: I just sent this in an email to their feedback email provided on the website and received an error message as if that email doesn't even exist. Their phone line says they offer live chat on their website, they don't. Their website says they offer an email for feedback, they don't. This is absolutely ridiculous. Follow up #2: Had high hopes with the texting line that they apparently offer: 415-326-2002 Norma Herrera from Restaurant Management answered and told me they were having issues with their phone lines and told me she can redirect me to the Statements and Billing Department. I said "yes please" and received no response after. At this point I'm ready to tell my customer to dispute the charge with their bank so she can get her money back since we can't seem to get it as the business that provided the service she paid for. Absolutely horrendous experience.

Amanda made it great

Amanda made it great. She takes the time to listen. That is rare these days. We have been a customer for several years and Spoton always makes the situation right. Its rare that a business strives to do the "right thing" for a customer no matter what!

Chris was very helpful and…

Chris was very helpful and ciommunicated well. A+!

A special thank you to Jeff G

A special thank you to Jeff G. He has been very helpful and answering all questions and very responsive. His knowledge and suggestions have help to set up our business for success.

Michael Lattek is our rep and he is…

Michael Lattek is our rep and he is absoluting amazing. Very helpful and on top of getting our issues dealt with immediently.

Working with my new account rep Chris…

Working with my new account rep Chris jones is amazing - his follow through, attention to detail and pro active , continuous customer service to ensure things are moving forward are refreshing . It’s been a short time that I have interacted with Chris but I feel a renewed sense of value as a customer with his customer service . I have heard more from Chris in th past month than anyone in years . This comment should not take away from his skill or accomplishments - he is doing a fantastic job and it’s appreciated. Keep it up - so very nice to see customer service return to a proper standard . Thank you

Jennifer Wickholm was amazing…

Jennifer Wickholm responded lightning fast, kept her service promise and put me in touch with the right person to handle my issue! Thanks for your diligence and your attention to what I needed Jennifer!

Chris Jones is the best!

Jennifer was extremely helpful and very knowledgeable.

Jennifer was extremely helpful and knowledgeable. She took the time to answer all my questions patiently and clearly . Jennifer also connected me with with two other departments in a 3 way call , and stayed patiently along the 2 calls until my questions were answered. I really appreciate the great support and would definitely recommend her.