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餐厅和酒吧

SpotOn

63 条评价

4.463 条评价
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关于 SpotOn

数据更新
网站
spoton.com
分类
餐厅和酒吧
所在地
United States · San Francisco
状态
待认证
近 12 个月
62 条评价
差评回复率
100%(9/9 条)
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SpotOn靠谱吗?

SpotOn(spoton.com)在 OK.one 的综合评分为 4.4 分(满分 5 分),基于本站收录的 63 条用户评价,属于餐厅和酒吧分类,口碑良好。86% 的评价为 4 星及以上,14% 为 1 星;商家回复了 100% 的差评;近 12 个月新增 62 条。数据最后更新于 2026-08-10。

用户怎么说

S
Susan美国 · 写过 1 条评价 · 体验于 2026-07-27 ·

大力支持!

我要向 TJ Jackson 表示感谢,感谢他一直以来对我们餐厅的支持。他竭尽全力解决我们的任何问题并回答我们的任何问题。谢谢TJ!

SpotOn 回复2026-07-30

Thank you for your feedback, Susan! We're thrilled to hear that TJ always goes above and beyond to support your restaurant and answer your questions. We truly appreciate you taking the time to share your experience with us. Wishing you continued success!

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A. Douglas美国 · 写过 1 条评价 · 体验于 2026-07-15 ·

开始很好,现在却很糟糕。

他们一开始很棒,我的代表也很棒,但随着时间的推移,他们变得越来越大,他们的客户服务和系统质量迅速走下坡路,而不是他们正在做边缘非法行为,收取他们不应该收取的金钱和费用,他们不会回电话,当我们最终找到某人时,他们会告诉我们他们无法修复自己的系统。远离 SpotOn 他们绝对是可怕的!

SpotOn 回复2026-07-28

Thank you for sharing your experience with SpotOn. We're sorry to hear that we didn't meet your expectations, and we truly appreciate your feedback. Our goal is always to provide the best service possible, and we'd love the opportunity to make things right. For assistance, please contact us 24 hours a day at (877) 814-4102, option 1, or email us at [email protected].

O
OAK美国 · 写过 1 条评价 · 体验于 2026-07-10 ·

SpotOn 支持部门的 Chris Jones 的出色工作

关于 Chris Jones 和 SpotOn 支持团队的伟大之处无法言表。每次我需要给克里斯打电话时,他总是竭尽全力确保我所有的问题都得到解答并满足我的期望。像他和 Nick LaVan(他是最初向我介绍 SpotOn 的销售人员)这样的人是我作为业主/经营者继续向许多其他餐厅推荐 SpotOn POS 的原因。我期待知道我将来是否需要任何进一步的帮助,有一个优秀的 SpotOn 团队可供我们信赖。

SpotOn 回复2026-07-16

Thank you for your feedback! We're thrilled to hear that Chris and Nick go above and beyond to make sure your questions are answered. We truly appreciate you recommending SpotOn to other restaurant owners. We are always here when you need us, and we wish you continued success!

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Elana Smith美国 · 写过 1 条评价 · 体验于 2026-04-30 ·

这家公司完全是一个骗局

这家公司完全是一个骗局。几年后,我的信用卡处理器停止工作了。与他们通了几个小时的电话才得知他们“将我的帐户转移到了另一家公司”。从来没有告诉过我,另一家公司也从未联系过我,他们仍然每月向我收费!幸运的是,我有足够的依靠,否则我几个月都无法经营我的生意。试图拿回我的钱,但他们的客户服务没有任何承诺。

SpotOn 回复2026-07-16

Thank you for sharing your experience with SpotOn, Elana. We're sorry to hear that we didn't meet your expectations, and we truly appreciate your feedback. Our goal is always to provide the best service possible, and we'd love the opportunity to make things right. For assistance, please contact us 24 hours a day at (877) 814-4102, option 1, or email us [email protected].

M
Masahiro Sugawara美国 · 写过 2 条评价 · 体验于 2026-06-22 ·

区域经理

区域经理迈克尔总是立即解决问题。我对他很满意,感觉我可以问他任何问题,他总是及时完成工作。

SpotOn 回复2026-07-16

Thank you for your feedback, Masahiro! We're thrilled to hear that Michael is always there to resolve your issues right away. We truly appreciate you taking the time to share your experience, and we're glad he's been able to support your business in such a timely manner. Wishing you continued success!

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John Marrocco美国 · 写过 1 条评价 · 体验于 2026-06-30 ·

现货大师

Krystal,总是乐于助人、专业且恰到好处:)。 总是包容,从不说不。

SpotOn 回复2026-07-16

Thank you so much for your feedback, John! We're thrilled to hear that working with Krystal has been such a good experience and that she is always so professional and accommodating. We truly appreciate you taking the time to share this with us. Wishing you continued success!

M
Megan Rios美国 · 写过 1 条评价 · 体验于 2026-06-25 ·

詹妮弗·威克霍姆(Jennifer Wickholm)太棒了

詹妮弗·威克霍尔姆太棒了!她是可靠的、可靠的。如果我们需要什么,她会立即采取行动,帮助我们获得所需的结果。和她一起工作很愉快。

SpotOn 回复2026-07-16

Thank you so much for your feedback, Megan! We're thrilled to hear that working with Jennifer has been such a good experience and that she is always there to promptly get you the results you need. We truly appreciate you taking the time to share this with us. Wishing you continued success!

H
Hector美国 · 写过 1 条评价 · 体验于 2026-06-17 ·

很幸运能得到Lucky的帮助哈哈

幸运真是太好了。 他帮了很多忙。 他让我的生活变得更加轻松。 谢谢你幸运。

SpotOn 回复2026-06-22

Thank you so much for your kind review, Hector! Wishing you continued success!

K
Kenny J美国 · 写过 1 条评价 · 体验于 2026-06-13 ·

这个评价怎么这么高

怎么评价这么高?他们的手持设备始终存在性能问题。后台是不可能的。客户服务将与我**争论**什么对我的业务最有利。 我不相信制造这个的人以前曾在这个行业工作过。

SpotOn 回复2026-06-19

Thank you for sharing your experience with SpotOn, Kenny. We're sorry to hear about the consistent performance issues with your handhelds and the frustration you've experienced with our backend and customer service. Our goal is to support your business, not make things harder or argue with you about what's best for your operations. Please reach out to me directly at [email protected] and we will ensure your concerns are handled promptly and with the attention they deserve.

c
customer美国 · 写过 2 条评价 · 体验于 2026-06-05 ·

茉莉花很擅长解释……

茉莉花很擅长解释一切并帮助我解决我的情况。

SpotOn 回复2026-06-10

Thank you so much for your kind review! Wishing you continued success!

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C Spa Supply美国 · 写过 1 条评价 · 体验于 2026-06-03 ·

SpotOn 不仅仅是一个出色的平台

SpotOn 不仅是一个出色的平台,而且是建立在绝对信任基础上的长期合作关系。 Ivan Monroy 无缝优化了我们的运营。他通过完全整合电子邮件营销、短信营销、我们的忠诚度计划和精美的同步网站,帮助我们最大限度地扩大影响力。 SpotOn 坚如磐石的可靠性与 Ivan 量身定制的支持相结合,让我们完全相信我们的业务得到了业内最佳技术的支持。

SpotOn 回复2026-06-04

Thank you so much for your feedback, C Spa Supply! We're thrilled to hear that working with Ivan has helped you seamlessly optimize your operations and maximize your reach. It's great to know that our marketing tools and Loyalty program are helping you encourage your guests to keep coming back, all while keeping your SpotOn Website beautifully synced. We truly appreciate you taking the time to share your experience and your trust in us. Wishing you continued success!

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John Froehner美国 · 写过 1 条评价 · 体验于 2026-05-25 ·

幸运真是棒极了!

Lucky 非常努力地解决了我们遇到的一些问题,我们的系统现在运行得很好!

SpotOn 回复2026-06-04

Thank you so much for your feedback, John! We're thrilled to hear that Lucky worked hard to get your issues resolved. We truly appreciate you taking the time to share this with us. Wishing you continued success!

J
Jason Hu美国 · 写过 1 条评价 · 体验于 2026-06-01 ·

我与伊万·蒙罗伊进行了一次 Zoom 会议……

今天早上我与 SpotOn 的 Ivan Monroy 进行了一次 Zoom 会议。 他知识渊博,让我知道:SpotOn 有很多程序可以帮助我提高销售和业务运营……我印象非常深刻!

SpotOn 回复2026-06-04

Thank you so much for your feedback, Jason! We are thrilled to hear that your meeting with Ivan was so productive and that he was able to show you how our programs can improve your sales and business operations. Every SpotOn product is designed to help you cut costs or increase revenue, and we are glad we could demonstrate that value for your business. We truly appreciate you taking the time to share your experience. Wishing you continued success!

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Beatrix加拿大 · 写过 1 条评价 · 体验于 2026-05-11 ·

领领多年,经验丰富

我有过多次使用 Spot On 的经历,因为我住在灌木丛中,接收信号不稳定,但每次他们都能帮助我。 有时你必须等待,但我总是在一天之内收到帮助,除非在一天结束时打电话,而周日则仅收到电子邮件。 我只能说,因为我真的不能要求更多了,当我的衣领最终破裂时,他们每次修复它都做了最令人惊叹的工作

SpotOn 回复2026-06-04

Hi Beatrix. Thanks for the review, however, we are a point-of-sale system company and not a dog collar company. I am sure Spot On dog collar and fence would love your glowing review!

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Salvador Castorena美国 · 写过 1 条评价 · 体验于 2026-05-20 ·

伊万·蒙罗伊是终极客户……

Ivan Monroy 是多地点运营商的终极客户成功合作伙伴。除了简化我们复杂的报告、管理和营销之外,Ivan 还提供了真正使他与众不同的量身定制的帮助,甚至指导我们通过 SpotOn 的资本/贷款选项为我们的扩张提供资金。他深厚的集成专业知识和奉献精神为我们在所有地点提供了完美同步、可扩展的系统。

SpotOn 回复2026-05-26

Thank you so much for your feedback, Salvador! We're thrilled to hear that Ivan has been such an incredible Client Success Partner for your multi-location operation. It's great to know his expertise has helped streamline your reporting and marketing, and that he was able to guide you through SpotOn Capital options to help fund your expansion. We truly appreciate you taking the time to share how his dedication has provided you with a perfectly synced, scalable system. Wishing you continued success!

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Chantal Nelson美国 · 写过 1 条评价 · 体验于 2026-03-30 ·

专注于客户服务

我们最近从 Square 切换到 SpotOn POS,总体而言,我们的体验非常积极,尤其是在客户服务方面。 该系统仍在定制以满足我们的需求,但随着时间的推移,我们已经看到了稳步的改进。随着调整的进行,它会继续更好地支持我们的运营。 我们的餐厅同时提供柜台服务和堂食服务,在快节奏的环境中接待大量顾客。这给 SpotOn 带来了一些挑战,但系统已经逐步完善以跟上我们的工作流程。 特别要感谢 SpotOn 团队的 Ivan Monroy,他在解决我们遇到的任何问题方面都做出了令人难以置信的响应和帮助。

SpotOn 回复2026-05-13

Thank you so much for your feedback, Chantal! We're thrilled to hear that your experience since switching to SpotOn has been so positive, especially regarding our customer service. It's great to know that the system is being successfully customized to handle your high-volume, dual-service setup. We truly appreciate you taking the time to share. Wishing you continued success!

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Jorge Coreano美国 · 写过 1 条评价 · 体验于 2026-04-20 ·

那里的销售人员承诺一切......

销售人员承诺了一切,但支持也没有兑现。

SpotOn 回复2026-04-22

Thank you for sharing your experience with SpotOn, Jorge. We're sorry our support team hasn't delivered on what was promised. We know you rely on us to follow through, and it sounds like we've missed the mark. Please reach out to me directly at [email protected] and we will ensure your concerns are handled promptly and with the attention they deserve.

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Brenda美国 · 写过 1 条评价 · 体验于 2026-04-13 ·

伊万·蒙罗伊彻底改变了……

伊万·蒙罗伊彻底改变了我们的数字基础设施。他无缝集成了 SpotOn 的在线订购和忠诚度计划,这极大地促进了我们的回头客业务。通过实施自助服务终端解决方案和厨房显示系统 (KDS),他帮助我们减少了等待时间并消除了柜台和排队之间的通信错误。 Ivan 能够将这些工具同步到一个有凝聚力的生态系统中,使我们的日常运营更加高效、利润更高。

SpotOn 回复2026-04-17

Thank you so much for your feedback, Brenda! We're thrilled to hear that Ivan has been such a vital partner in transforming your operations. It's great to know that SpotOn Order and Loyalty are successfully encouraging your guests to come back, and that the KDS is routing orders automatically to help reduce those wait times. We truly appreciate you taking the time to share. Wishing you continued success!

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Amanda Johnston美国 · 写过 4 条评价 · 体验于 2026-04-10 ·

很棒的客户服务和跟进

与 Spot On 合作非常简单,并且随时可以联系到代表。 Spot On 具有具有竞争力的价格,并且报告易于导航和读取数据。 他们在后勤协助方面也非常有帮助。

SpotOn 回复2026-04-17

Thank you so much for your feedback, Amanda! We're thrilled to hear that our team has been accessible and helpful with your back of house setup. It’s great to know that SpotOn's reporting and pricing are working well for your business. Wishing you continued success!

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Aaron Morfin美国 · 写过 1 条评价 · 体验于 2026-04-01 ·

乔纳森(Jonathan)超越了我们的……

乔纳森(Jonathan)在我们的后台为我们的品牌结构提供了超越,并且始终反应灵敏。

SpotOn 回复2026-04-09

Thank you so much for your feedback, Aaron! We're thrilled to hear that working with Jonathan has been such a good experience. It's great to know he's been so responsive and helped you set up your back of house structure to work better for your brand. We truly appreciate you taking the time to share, and we're glad he's been able to support you so well. Wishing you continued success!