SpotOn (spoton.com) has a 4.4 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Restaurants & Bars and its reputation is good. 86% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews; 62 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Tk美国 · 1 review · Experienced 2026-02-01 ·
★★★★★
Krystle Simms is amazing professional
Krystle Simms is amazing professional, personable, and incredibly reliable. She takes ownership of every issue and handles it with care and urgency. Always responsive and genuinely invested in our success. A huge asset and a pleasure to work with.
Reply from SpotOn2026-02-10
Thank you so much for your kind words, Tk! We’re thrilled to hear that Krystle has made such a positive impact. Her dedication to our customers truly sets her apart. We appreciate your partnership!
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Tony美国 · 2 reviews · Experienced 2026-01-30 ·
★★★★★
Alaina came through once again
Alaina came through once again. I reached out to her with some concerns we had and she very quickly responded. Set up a zoom meeting and we came up with a plan. She has always been just so helpful. And as a high maintenance person she never seems to get frustrated with me. I know I can be a lot
Reply from SpotOn2026-01-30
Thank you so much for your feedback, Tony! We’re thrilled to hear that working with Alaina has been such a good experience. We truly appreciate you taking the time to share, and we’re glad she’s been able to support you so well.
We recently switched to the SpotOn POS system in our restaurant, and the experience has far exceeded our expectations. The features offered are truly impressive and provide a significant upgrade from our previous system. SpotOn has introduced us to new capabilities that we never had before, especially regarding their loyalty program
Before SpotOn, we had never implemented a loyalty program for our customers. As we prepare to launch this exciting new feature, we want to highlight how easy SpotOn has made the process for us. Their system is intuitive, and the support we received made it possible for us to take this important step for our business.
One of the most impressive aspects of our experience has been the customer service. Ivan Monroy was especially helpful and patient with us as we learned about the loyalty program. We had no prior knowledge of how such programs worked, but Ivan guided us every step of the way, ensuring that we understood everything thoroughly.
We are very happy with both the SpotOn system and the outstanding customer service we've received. The transition has been smooth, and we feel confident moving forward with the new features, especially the loyalty program. SpotOn has truly made a positive impact on our business, and we highly recommend them to others in the restaurant industry.
Tatos Mexican Grill and Cantina
Reply from SpotOn2026-01-30
Thank you so much for the kind words and thoughtful feedback, Renso! We’re thrilled to hear SpotOn has helped elevate your operations and made launching your loyalty program simple and seamless. Additionally, Ivan will be glad to know he made a difference. Wishing continued success to you and the team at Tatos Mexican Grill and Cantina!
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Aaron美国 · 1 review · Experienced 2026-01-28 ·
★★★★★
Krystle Simms is Amazing
Krystle Simms is Amazing! That's my girl! She's professional but personable. She really makes my team feel like she is our own personal spot on saavant! Any issues we have, she takes on personally and treats it as though it is her issue. She is always there when we need her and such a great big help.
Reply from SpotOn2026-01-30
Thank you so much for your feedback, Aaron! We’re thrilled to hear that working with Krystle has been such a good experience. We truly appreciate you taking the time to share, and we’re glad she’s been able to support you so well.
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Paul Routos美国 · 1 review · Experienced 2026-01-15 ·
★★★★★
We switched to SpotOn for our…
We switched to SpotOn for our restaurant and we are happy with the POS system. Michael L. has been awesome to work with.
Reply from SpotOn2026-01-23
Thank you so much for your feedback, Paul! We’re thrilled to hear that working with Michael has been such a good experience. We truly appreciate you taking the time to share, and we’re glad he’s been able to support you so well.
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Mary Ann美国 · 1 review · Experienced 2026-01-13 ·
★★★★★
Services are getting done in a timely manner
Chris Jones & Johnathan Smith took the time to do a zoom to visually see what problems we have with the system. It was easier to understand and see issue as it has been hard to explain on other service calls. Also will get a Tech out to service issues I cannot resolve myself, is so appreciated! Chris Jones has kept in contact to make sure task are getting done. I appreciate his attention to detail.
Reply from SpotOn2026-01-23
Thank you so much for your feedback, Mary! We’re thrilled to hear that working with Chris & Jonathan has been such a good experience. We truly appreciate you taking the time to share, and we’re glad they've been able to support you so well.
Michael was amazing during the set up process! I was hesitant at first and did not want to spend the money each month…..but once everything was up and running, best investment I’ve made in a while! No mistakes, no issues, and so easy to use! One stop shop for all changes and prices, etc! Could not be happier!
Reply from SpotOn2026-01-11
Thank you so much for your feedback, Connor! We’re thrilled to hear that working with Michael has been such a good experience. We truly appreciate you taking the time to share, and we’re glad he’s been able to support you so well.
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Cesar Vazquez美国 · 1 review · Experienced 2025-12-23 ·
★★★★★
Joe is the best!!
I recently switched to SpotOn for my restaurant’s POS system, and I couldn’t be happier with the decision. The platform is intuitive, powerful, and handles everything from payments and online ordering to loyalty programs and reporting seamlessly.
What truly stands out is the outstanding support—especially from Joe, my dedicated representative. He’s been incredibly responsive, knowledgeable, and patient, guiding me through setup, customizations, and any questions that came up. Whether it’s a quick fix or deeper optimizations, Joe and the team are always available 24/7 with real human help, no endless bots or hold times.
SpotOn feels like a true partner invested in my success, not just another vendor. Highly recommend for any business looking for reliable tech backed by exceptional people! 5 stars.
Reply from SpotOn2026-01-11
Thank you so much for your feedback, Cesar! We’re thrilled to hear that working with Joe has been such a good experience. We truly appreciate you taking the time to share, and we’re glad he’s been able to support you so well.
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Vicenteno美国 · 1 review · Experienced 2025-12-01 ·
★★★★★
Great people
I made my switch to SpotOn in October…Best decision I ever made…Great Customer service, great system…Natala DiNoto all I can say is WOW such an amazing person…She is what makes Spot On better then anyone out there…From day one she has helped with everything, and always went above and beyond…Thank you so much SpotOn for having such a great team and great System…
Reply from SpotOn2025-12-22
Thank you so much for your feedback, Vicenteno! We’re thrilled to hear that working with Natala has been such a good experience. We truly appreciate you taking the time to share, and we’re glad she’s been able to support you so well.
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Rafael Garcia美国 · 4 reviews · Experienced 2025-12-17 ·
★★★★★
It was extremely satisfying speaking…
It was extremely satisfying speaking with Jasmine, a true professional that understand the financial complexity and price structure. She is pleasant, polite. positive and commands depth in knowledge. She has my highest recommendation.
Ralph J. Garcia Managing Director SVP
Management Resources LLC since 1978
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Luke Summers美国 · 1 review · Experienced 2025-12-12 ·
★★★★★
Chris Jones is always a HUGE help with…
Chris Jones is always a HUGE help with any problems that may happen with our SpotOn POS big shout out to Chris and all of his help along the way and future problems that may occur. Amazing to work with great communication. 10 Stars!!!!
Reply from SpotOn2025-12-16
Thank you so much for your feedback, Luke! We’re thrilled to hear that working with Chris has been such a helpful experience. We truly appreciate you taking the time to share, and we’re glad he’s been able to support you so well.
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Juan Quintana美国 · 2 reviews · Experienced 2025-12-04 ·
★★★★★
Siempre efectivo y puntual en sus…
Siempre efectivo y puntual en sus actividades.
Es un placer trabajar con Ivan
Reply from SpotOn2025-12-08
Gracias, Juan! Thank you so much for your feedback. We’re thrilled to hear that working with Ivan has been such a helpful and straightforward experience. We truly appreciate you taking the time to share, and we’re glad he’s been able to support you so well.
Spoton’s POS system is easy to use, backed by outstanding customer service by Ivan Monroy, and features an effective Email Marketing that encourages repeat guests. With tools like detailed reporting, online ordering, and live menu management, it provides a well-rounded and efficient platform for today’s restaurant operations.
Reply from SpotOn2025-12-08
Thank you so much for your feedback, Viviana! We’re thrilled to hear that working with Ivan has been such a helpful and straightforward experience. We truly appreciate you taking the time to share, and we’re glad he’s been able to support you so well.
Ivan is always on top of everything I need. Very easy to work with knows his product very , very well. His support is always appreciated.
Rocky
Reply from SpotOn2025-12-08
Thank you so much for your feedback, Rocky! We’re thrilled to hear that working with Ivan has been such a helpful and straightforward experience. We truly appreciate you taking the time to share, and we’re glad he’s been able to support you so well.
Joe has been the best customer service rep I have dealt with at SpotOn. I came onboard in March to help the restaurants with lots of things and Joe has been an amazing help. He follows through on questions asked, I don't have to follow up, when there is a problem, he fixes it himself or elevates it and doesn't make me contact someone else to submit a request. He does things that excellent reps do- check in, make the situation right and has Accountability which is so refreshing. He responds promptly and makes us feel like we are his only clients! He has made this past few months as we add options so much easier and transition to adding Teamwork! I can't say enough good things.
Reply from SpotOn2025-12-08
Thank you so much for your feedback, Bree! We’re thrilled to hear that working with Joe has been such a helpful and straightforward experience. We truly appreciate you taking the time to share, and we’re glad he’s been able to support you so well.
Ivan Monroy answers calls/returns calls/follows up. Very helpful to have a go to person that organizes support issues and gets the right folks involved when there is an issue. There are lots of reasons to call support besides breakdowns and such. It’s nice that it is not always a kick in the teeth to do so. Thanks!
Reply from SpotOn2025-12-02
Thank you so much for your feedback, Cliff! We’re thrilled to hear that working with Ivan has been such a helpful and straightforward experience. We truly appreciate you taking the time to share, and we’re glad he’s been able to support you and your business.
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Reese美国 · 1 review · Experienced 2025-11-17 ·
★★★★★
I’ve Never Been Treated This Poorly by Any Company as a service industry veteran SpotOn Review
My experience with SpotOn has been deeply frustrating from start to finish. We were given clear verbal promises from their sales rep (promises that gave us the influence to sign) but when everything fell apart and we reached out for help, SpotOn showed zero interest in acknowledging any of it. In my experience after reaching out to over twenty different people was the first time I received true follow ups.
During a meeting with a higher-up, I was repeatedly cut off and told I was “confused,” even though I had documentation and detailed emails outlining every issue. She openly admitted she hadn’t taken the time to read any of the information I sent before the meeting. The fact that a representative would join a call unprepared, dismiss concerns without reviewing the facts, and completely disregard what their own sales rep told us speaks volumes.
From my experience, SpotOn does not stand behind the promises made during the sales process, and once you’ve signed, they seem uninterested in taking accountability for the consequences.
Based on how we were treated, all I can say is this: be extremely cautious with SpotOn. In my opinion, they can damage your operations, ignore their own commitments, and leave you dealing with the fallout alone. Consider this a SERIOUS warning. I wish I saw a post like this before we got overcharged for OVER AND OVER. If you do feel inclined to chose them for whatever incentive they provide please make sure your bank doesn't charge overdraft fees. Also, check your account atleast three times a day. I am not kidding.
Reply from SpotOn2025-11-26
Thank you for taking the time to share such detailed feedback, Reese. We’re truly sorry to hear about the frustration and challenges you’ve experienced — this is not the level of service or support we aim to provide.
We want to make this right. If you’re open to it, we’d appreciate the opportunity to review your account in detail, clarify what went wrong, and work toward a resolution that addresses the issues you’ve outlined. Please reach out to me directly at [email protected] and we will ensure your concerns are handled promptly and with the attention they deserve.
Thank you again for your honesty — it helps us improve, and we genuinely appreciate the chance to do better.
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Bruno美国 · 3 reviews · Experienced 2025-11-22 ·
★★★★★
Horrible for refund
Horrible for refund.
Don't calculate sales tax correctly
Reply from SpotOn2025-11-26
Hi Bruno -- Please reach out to me directly at [email protected] and we will ensure your concerns are handled promptly and with the attention they deserve.
TJ is very knowledgeable, prompt and just all around easy to work with. Super friendly as well.
Reply from SpotOn2025-11-26
Thank you so much for your feedback, Meredith. We’re thrilled to hear that working with TJ has been such a good experience. We truly appreciate you taking the time to share!
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Junior美国 · 1 review · Experienced 2025-11-03 ·
★★★★★
Customer Service 👍🏼
Shout out to our point of contact Morgan. Shes been a great helper when we are in need. Special shout out to Savannah who has been there for us since day 1 of instal. She will always go the extra mile even if wasn’t her responsibility. From instal, to menu building, finding answers and showing up when needed. You’d think she has some bigger role in the company for how she takes care of you.
Reply from SpotOn2025-11-26
Thank you so much for your feedback, Junior! We’re thrilled to hear that working with Morgan has been such a helpful and straightforward experience. We truly appreciate you taking the time to share, and we’re glad she’s been able to support you so well.
