Hello David. We’re sorry you were placed on hold for so long, had to repeat your information multiple times, and ultimately needed to contact the corporate office for assistance. This is not the level of service or communication we aim to provide. We've escalated this internally for us to improve our process and ensure a better service in the future. We appreciate your feedback.
Hello Aaliyah, We're thrilled to hear you had an amazing experience and absolutely love your new glasses. We truly appreciate your support and hope you enjoy them!
c
customer · 写过 2 条评价 · 已认证 · 体验于 2026-08-05 ·
★★★★★
工作人员对我的眼睛非常了解……
工作人员非常了解我的眼睛问题和选择。他们还非常考虑在可能的情况下节省资金。
Stanton Optical 回复2026-08-09
Hello, We're glad our team took the time to explain your options clearly and help you understand your eye care needs. We're also happy they were able to help you find ways to save where possible. We truly appreciate your trust and support!
N
Nathan Folino · 写过 1 条评价 · 已认证 · 体验于 2026-08-07 ·
★★★★★
友好且知识渊博的员工
友好且知识渊博的员工。我已经来这里好几年了,并没有经历过糟糕的经历。
Stanton Optical 回复2026-08-09
Hello Nathan, We’re so glad our friendly and knowledgeable team has consistently provided you with great experiences over the years. We truly appreciate your continued trust and support!
J
Johnny Graham · 写过 2 条评价 · 已认证 · 体验于 2026-08-07 ·
★★★★★
我对这项技术的体验是……
我对这项技术的体验非常出色。
Stanton Optical 回复2026-08-09
Hello Johnny, We’re thrilled to hear that you had an outstanding experience with our technician. We truly appreciate your feedback and look forward to providing you with another great experience!
B
Bruce Wilson · 写过 2 条评价 · 已认证 · 体验于 2026-07-21 ·
★★★★★
他们没有正确进行眼科检查...
他们第一次没有做正确的眼科检查,现在我失业了,过去两周一直在等待镜片。
Stanton Optical 回复2026-08-09
Hi Bruce, we’re sorry for the delay and the inconvenience you’ve experienced. We understand how challenging it is to be without your glasses and unable to work while waiting for your replacement lenses. Thank you for your feedback—we truly appreciate it, and we hope to provide you with a much better experience on your next visit.
S
Sarah Criss · 写过 1 条评价 · 已认证 · 体验于 2026-08-07 ·
★★★★★
优质快捷的服务
进出一个小时。很棒的服务体验和喜欢的选择。
Stanton Optical 回复2026-08-09
Hello Sarah, We’re thrilled we could make your visit quick and provide excellent service while giving you plenty of great frames to choose from. We hope you love your new glasses!
Hello Stanley, we are delighted that you enjoyed our service. Your congratulations make us very happy!
A
Anonymous · 写过 1 条评价 · 已认证 · 体验于 2026-08-07 ·
★★★★★
一点诱饵和开关
一点诱饵和开关。前面的人戴着眼镜并不知道有组织系统。眼科检查快速而准确。
Stanton Optical 回复2026-08-08
Hello. We’re glad to hear that you found the eye exam to be quick and accurate, we’re sorry that your experience with the front-of-store team and eyewear selection did not meet your expectations. This is not the level of communication and service we strive to provide. We've escalated this internally to ensure it's thoroughly reviewed. We appreciate your feedback.
Hello Billy, We’re thrilled our team could help your husband get back to seeing clearly so quickly after breaking his glasses. We’re especially glad we had his prescription lenses in stock so he could leave with glasses the same day, and that the second pair arrived so quickly. We truly appreciate your kind words and are grateful you chose us!
S
SIM BATES · 写过 2 条评价 · 已认证 · 体验于 2026-07-21 ·
★★★★★
受到优雅的对待,并且……
受到优雅和专业的对待
Stanton Optical 回复2026-08-09
Hello Sim, We’re so glad our team treated you with grace and professionalism throughout your visit. We truly appreciate your trust and support
Hello Jeffery, We’re so glad our friendly and knowledgeable team made your eye exam easy and that you were pleasantly surprised by the price. We truly appreciate your support and look forward to seeing you again!
Hello Tea, We’re thrilled the promotion brought you in and that Breanna was there to make the entire process easy from start to finish. We’re especially glad she could help you get connected to your VSP account and find the right glasses. We truly appreciate your recommendation and hope you love your new frames!
Hello Beatriz, We’re thrilled you enjoyed our specials, outstanding service, and convenient shipping. We’re especially glad we could make the process easy and get your glasses to you in California. We truly appreciate your support and are so happy you had such a great overall experience!
Hello Evelyn, We’re thrilled the promotion brought you in and that Breanna was there to make the entire process easy from start to finish. We’re especially glad she could help you get connected to your VSP account and find the right glasses. We truly appreciate your recommendation and hope you love your new frames!
Hello Holly, We’re thrilled to hear that our team provided outstanding customer service and stayed calm, attentive, and efficient even during busy times. We truly appreciate your kind words and support!
S
SHANNA R. · 写过 3 条评价 · 已认证 · 体验于 2026-08-06 ·
★★★★★
员工们对我的评价是……
员工为我提供了一流的客户服务!
Stanton Optical 回复2026-08-09
Hello Shanna, We’re thrilled to hear our employees provided top-of-the-line, excellent customer service. Your kind words mean so much to our team, and we truly appreciate your support!
Hello Juan, We’re thrilled to hear our team provided top-notch customer service and made you feel well taken care of. Your kind words mean a lot to us, and we truly appreciate your support!