Hello Windi. We’re sorry to hear about the staffing concerns, the inattentive service and especially that you felt pressured into a $90 coating you did not want. This is not representative of the service and care we strive to provide. We’ve escalated this situation for further review so we can address your concerns. We appreciate your feedback.
Hello Isaiah, We're so glad you enjoyed our great customer service and wide variety of frames. It's especially nice to hear our team was helpful and willing to work with you to find the right option. We truly appreciate your support and look forward to seeing you again!
Hello Michael, We're thrilled we could get you in quickly, especially after the frustration of having another appointment canceled. We're also glad you were able to receive your glasses the same day in just a couple of hours. We truly appreciate your recommendation and are grateful you chose Stanton Optical!
Hello Arianna, We’re thrilled to hear Amber, Glenda, and Nancy made you and your daughter feel so welcome and comfortable. It’s wonderful to know you were able to leave with two pairs of glasses the same day! We truly appreciate your trust and are honored to have gained a new loyal customer.
Hello Lessie, We're glad you found the deal, frame selection, and quick service to be a great value. We're especially happy you were able to receive your first pair the same day in just 30 minutes. We appreciate your patience while the special lenses for your second pair are being shipped, and we're grateful you chose Stanton Optical!
Hello, We’re thrilled to hear that Autumn, Jennifer, and Amy treated you with such patience, respect, and care throughout your visit. We’re especially glad they helped you find three frames and the perfect progressive and transition lens options. Most importantly, we LOVE hearing that you LOVE YOUR GLASSES! We’ll be sure to share your kind words with the team.
Hello Mary. We’re glad to hear our team was friendly and that you enjoyed the selection of frames but we’re sorry for the concerns regarding pricing, delivery delays, and the fit and adjustment of your glasses. This is not the level of service we aim to provide. Please note that most of our special offers cannot be combined with insurance or other discounts. We'll be escalating this internally to ensure its thoroughly reviewed. We appreciate your feedback.
Hello! We're glad Mr. Johnson and our team provided excellent service and helped your daughters find the right glasses while working with you to find an option that fit your needs. We appreciate your feedback regarding pricing and will continue working to provide clear information about our offers and options. We truly appreciate your support and look forward to helping your family again!
Hello Geoffrey, we’re sorry to hear about any confusion regarding our pricing and promotions, and that it wasn’t explained that the Bluetooth glasses come with clear lenses. Please keep in mind that depending on your prescription, product selection, and any additional upgrades, the package can vary. This is not the level of service and professionalism we strive to provide. We’ll be escalating this internally to ensure it’s thoroughly reviewed. We truly appreciate your feedback.
Hello Brian. We’re glad to hear our staff was friendly, but we’re sorry about the delays, lens availability, prescription concerns, and pricing experience. This is not representative of the level of service we aim to provide. Please know that pricing can vary depending on your prescription, product selection, and any additional upgrades. We appreciate your feedback as we continue working to improve communication, accuracy, and the overall patient experience.
Hello Yesenia, We're thrilled to hear Angie and Kazzandra provided such helpful, friendly service from beginning to end and made you feel comfortable on both visits. We'll be sure to share your kind words with them. We truly appreciate your support!
Hi Michelle! We're so glad you discovered us and had such a positive experience. It's great to hear you enjoyed our selection of frames, clean environment, technology, and prompt service. We're happy you found great value and are enjoying your new glasses. We truly appreciate your feedback and look forward to seeing you again!
J
Jennifer James · 写过 1 条评价 · 已认证 · 体验于 2026-08-05 ·
Hi Jennifer! We're so glad Amy provided helpful and attentive service and made sure you were able to make the most of your benefits. It's great to hear she helped guide you through your exam, contacts, and glasses options while providing a positive experience. We're also happy your glasses were ready the same day! We truly appreciate your feedback and look forward to seeing you again.
Hello Charlotte, We’re glad to hear our team member was helpful, friendly, and took the time to assist you with selecting frames that suited you. We understand your concerns regarding not having pricing information readily available on the frames and how that may have impacted your selection. We also appreciate your feedback regarding the exam experience and the importance of having clear information about your eye health concerns and available options. We’ll share your comments with our team as we continue working to improve communication and provide a more transparent experience. Thank you again for taking the time to share your thoughts. We appreciate your feedback and hope to have the opportunity to serve you again.
Hi Luis! We're thrilled to hear you had an excellent experience with our team, enjoyed the service, and found great value. We truly appreciate your feedback and look forward to serving you again!
Hi Karen! We're glad to hear our team provided professional care and helped you find glasses you love. We appreciate your suggestions regarding the store layout and customer flow, and we’ll share them with our team as we continue improving the experience. We look forward to serving you again!
