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购物与时尚

Steeldive Watch

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305 条评价

4.1305 条评价
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关于 Steeldive Watch

数据更新
网站
steeldives.com
分类
购物与时尚
所在地
中国
状态
待认证
近 12 个月
98 条评价
差评回复率
46%(26/56 条)
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商家自述

Inspired by famous Diver watches from the past, Steeldive is a young, ambitious watch brand that produces a range of classic watches - powered by a reliable, Japan NH35 movement - that are faithful to the ideals and design aesthetics of the originals. The watches look superb, are manufactured to a high quality: and the value is unbeatable

以上内容由商家自行提供,未经平台核实。

Steeldive Watch 靠谱吗?

Steeldive Watch (steeldives.com)在 OK.one 的综合评分为 4.1 分(满分 5 分),基于本站收录的 305 条用户评价,属于购物与时尚分类,口碑良好。78% 的评价为 4 星及以上,15% 为 1 星;商家回复了 46% 的差评;评价主要围绕产品、质量、价格。数据最后更新于 2026-10-25。

评价综述

AI 生成

Reviewers had a great experience with this company. Consumers frequently mention that the timepieces offer incredible value, successfully combining solid craftsmanship, beautiful designs, and surprisingly affordable prices that rival much more expensive brands. Many buyers also deeply appreciate the fast shipping times, helpful service representatives, and the wonderful overall reliability of their daily wear. However, some customers also noted minor quality flaws, such as misaligned watch hands, particularly stiff crowns, or occasionally defective movements upon arrival. A few people mentioned encountering unexpected difficulties when trying to resolve these specific product issues through customer support or return channels.

本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。

用户怎么说

Awful Communication

According to their tracking information, the product shipped. After 3 weeks, no additional tracking information was provided. They're communication was extremely poor and they did not answer me to issue a refund. I had to take the charge up with my credit card company. After 2 and 1/2 months, it is still unresolved.

Steeldive Watch 回复2025-12-12

We’re very sorry for the frustration this caused. At the time, sudden changes in U.S. customs procedures led to widespread delays and limited tracking updates for many international shipments, including yours. We apologize that our communication during this period was not timely enough. We had agreed to issue a refund, but a chargeback was filed with your credit card company before we could process it. Once a chargeback is initiated, the funds are frozen by the bank and are no longer accessible to us. We have fully accepted the chargeback, and the refund is now being handled by your bank. The funds are not held by us at this stage. For the latest status, please contact your card issuer directly. We appreciate your patience and are working to improve our service going forward. — Customer Support Team

Bracelet did not match the photograph

Bracelet did not match the photograph. It had changed. The first link connecting to the end link is not the same as it used to be on the SD 1993 and the SD 1953 I tried two bracelets, and they are both incorrect. I wanted the original bracelet.

Steeldive Watch 回复2025-12-12

We’re sorry for the disappointment. The bracelet listings clearly state the compatible models (SD1953 / SD1993) but do not specify a particular production batch. The bracelets supplied are correct for those models. However, minor design differences can occur between production batches over the years, especially when compared to older watches. If a specific batch or older bracelet design is required, we recommend contacting us before ordering so we can confirm availability. We appreciate your feedback and will continue improving product clarity going forward. — Customer Support Team

I can’t review

I can’t review. I ordered a watch October 21st. Day I wrote this review is November 10th I still don’t have it. I contacted SteelDive to ask for a refund and they told me to be patient and wait. That is very disappointing since they have my money and I don’t have my watch

Steeldive Watch 回复2025-12-12

We’re sorry for the frustration caused by the delay. This shipment was affected by a Canada Post strike at the destination, which led to temporary and uncontrollable delivery delays. According to the tracking information, the parcel was delivered on November 10. The total transit time was approximately 18 days, slightly longer than standard postal delivery. We understand your concern while waiting, and we appreciate your patience during this period. Our goal has always been to ensure the parcel reaches you safely, even when external factors cause delays. Thank you for your understanding. — Customer Support Team

BAD EXPERIENCE

I bought two watches three months ago, and one of them didn't work. I was told to send it to China, paying the shipping costs myself, and I'm still waiting.

Steeldive Watch 回复2025-12-12

Thank you for your feedback. We would like to clarify that we have already received the returned watch and it is currently under repair. We are covering all repair costs, including movement replacement, and we will also pay for the return shipping back to you once the repair is completed. We sincerely apologize for the long wait and appreciate your patience. If you have any further questions, please feel free to contact us directly.

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