Stellar Scientific

No words. Lizzi. We're all completely blown away by your incredible review and kindness. Yes, Michelle Jones is a treasure and she deserves every word you wrote, but still, it is rare for someone to take time from their busy day to share such an eloquent testimonial. Thank you for trusting us with your business. We are humbled to the core.

Josh, I am terribly sorry to learn we've been disturbing you. We appreciate allowing your Stellar Rep, Raphael, to reach out for more information so we can see from your end what is going on. I was concerned that some recent work we did to upgrade the website had an unintended impact on other parts of the site. It appears you received one request asking to rate your purchase experience and one more inviting feedback about the products you ordered. This seems to be in line with acceptable best-practices for e-commerce retail. If we don't ask for feedback, we won't know where we can improve. Like you, I too get slammed with way too many emails and sometimes it gets a bit overwhelming. If you discover that you continue to receive emails from us, even after you've deleted them or choose not to respond, I need to know about that right away. I am sorry for adding one more email to your inbox, but if we don't communicate with our customers, we're not living up to our Stellar name. Thank you for your patience and understanding Lee J Lowenstein

Thank you so much Carol for trusting us with your business! And thank you for taking time from your day to report back how we did! Have a great weekend.

We are so sorry to hear there has been an issue with one of the products we sell. We will be in touch shortly to learn more and have this addressed. If the product is defective, a full refund will be issued. 7/7/26 3:50PM EST - Called and left a message. We need to understand how these tubes are being used. The caps are made to fit the tubes they are mounted on and not for use with other Vacutainers. Looking forward to speaking when you are available. 7/10/26 4:13PM EST - Called 2X this week and left messages and sent an email asking for time to talk. How many packs of tubes have you used? From this review it sounds like just one. Perhaps the fastest resolution is to send a shipping label to bring the balance back to us and refund that portion of your purchase? 7/13/26 - It was great to connect with you Jennifer! Thank you so much for sharing the video. It gives us a clearer picture what is going on. Lets continue the email conversation and get this resolved to your satisfaction.

Thank you so much Virginia for your business and for making time to let us know about your experience with us!

Thank you very much for trusting us to take care of you! We appreciate receiving specific feedback which tells us what we're doing well.

Thank you very much Rick for trusting us to take care of you, and thank you for highlighting the parts of your experience that delighted you.

Thank you so much Joanne for this fantastic review! A special thank you for identifying the team members that took such good care of you. We will be sharing your feedback internally so Michelle and Elisa receive praise from their colleagues as well. We appreciate your business very much!

Thank you so much Janna for trusting us to take care of you! We will be sure to share this wonderful review with Raphael (Rafi) to let him know his follow up and diligence made an impact.

It is so wonderful to take care of our local scientists! Thank you Emily for your continued support and for letting us know about your positive experience with Elisa!

Thank you much Irma for your business and for writing this review to share feedback with us! We are constantly striving to be the very best lab partner in North America. Your kind remarks make a difference to our team. Thank you for your trust and for choosing Stellar Scientific

What a special review to wake up to today! Thank you so much William for taking the time to write this beautiful tribute to Michelle. Again and again she demonstrates her passion for service and commitment to the Stellar values that drive our company. She is an absolute superstar and we are deeply humbled to have her on the team. We appreciate your kind words and hearing we are so well thought of.

Thank you so much Rita for trusting us to take care of your scientists! And, thank you for taking time from your busy day to let us know about your experience with us. We appreciate both very much!

Thank you very much Armando for your business and for taking time from your busy day to share very important and helpful feedback with us! It seems that the item you ordered requires cold shipping and must go overnight. It's crazy how much a small package can cost in such a situation. We will speak with the supplier to see if there was any other way we could have gotten these to you quicker and for less money.

Thank you Akshay for trusting us to take care of you! We are very honored to receive your positive feedback about your experience with us Thank you for choosing Stellar Scientific

Thank you very much Jacqueline for trusting us to take care of you. We know you have many places to buy lab supplies from. It means a lot to us. It is especially rewarding to hear we will be seeing you again. Thank you for choosing Stellar Scientific

Thank you Ian for this magnificent review! We are so honored to be found deserving of your attention and grateful to have Elisa on our team. Your review was shared with the company so that Elisa could receive praise and congratulations from her colleagues. We are a small, family-owned business that believes scientists need to be treated with great respect. Thank you for giving us the opportunity to take care of you and your lab.

Thank you Jonathan for letting us know you are pleased with your purchase from us!

Thank you so much Alexandra for trusting us with your business and giving us a try. Customer service is the most important thing we do and a review like this is very rewarding on many levels. We will share this review with the whole team so Elisa can receive praise from her colleagues. She is an exceptional person and we're so fortunate to have her on the team. We look forward to wowing you again!

Thank you so much Lula for letting us know about your experience with us! We appreciate your making time to communicate this feedback.