Stellar Scientific (stellarscientific.com) has a 4.7 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 58 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
L
Liz · 1 review · Experienced 2026-07-27 ·
★★★★★
A Stellar Review for Michelle…
A Stellar Review for Michelle Monteith-Jones – Sales & Operations Administration
It is rare these days to receive customer service that leaves a lasting impression, but Michelle consistently delivers exactly that. Every single interaction I have had with her has been exceptional.
Michelle is incredibly helpful, kind, patient, and full of grace toward her customers. She listens carefully, takes the time to understand my questions, and always makes me feel like my business truly matters. One of the qualities I appreciate most is her outstanding communication. I never have to wonder about the status of an order or request because she is proactive, responsive, and keeps me informed every step of the way. Rather than waiting days or weeks for a response, I can count on hearing back from her by the next business day.
Because of Michelle, I have complete confidence in Stellar Scientific. She represents the company with professionalism, integrity, and genuine care, and she has become the reason I continue to make my laboratory purchases through Stellar Scientific. Employees like Michelle don't just provide excellent customer service—they build trust, loyalty, and long-term customer relationships.
Thank you, Michelle, for consistently going above and beyond. Your dedication, positivity, and commitment to your customers are noticed and deeply appreciated. You are truly a tremendous asset to Stellar Scientific, and your service is, quite simply, stellar.
Lizzi
Target ALS Foundation
Reply from Stellar Scientific2026-07-27
No words. Lizzi. We're all completely blown away by your incredible review and kindness.
Yes, Michelle Jones is a treasure and she deserves every word you wrote, but still, it is rare for someone to take time from their busy day to share such an eloquent testimonial.
Thank you for trusting us with your business.
We are humbled to the core.
Please stop sending me review requests. I get a million emails a day. Thanks.
Reply from Stellar Scientific2026-07-22
Josh, I am terribly sorry to learn we've been disturbing you.
We appreciate allowing your Stellar Rep, Raphael, to reach out for more information so we can see from your end what is going on.
I was concerned that some recent work we did to upgrade the website had an unintended impact on other parts of the site.
It appears you received one request asking to rate your purchase experience and one more inviting feedback about the products you ordered.
This seems to be in line with acceptable best-practices for e-commerce retail.
If we don't ask for feedback, we won't know where we can improve.
Like you, I too get slammed with way too many emails and sometimes it gets a bit overwhelming.
If you discover that you continue to receive emails from us, even after you've deleted them or choose not to respond, I need to know about that right away.
I am sorry for adding one more email to your inbox, but if we don't communicate with our customers, we're not living up to our Stellar name.
Thank you for your patience and understanding
Lee J Lowenstein
C
Carol Davis · 1 review · Verified · Experienced 2026-07-07 ·
★★★★★
Ordering product was great
Ordering product was great. Delivery as it should.
Reply from Stellar Scientific2026-07-17
Thank you so much Carol for trusting us with your business!
And thank you for taking time from your day to report back how we did!
Have a great weekend.
Amazing customer service, best out of all the suppliers we use in our practice.
Reply from Stellar Scientific2026-07-07
We are so sorry to hear there has been an issue with one of the products we sell.
We will be in touch shortly to learn more and have this addressed. If the product is defective, a full refund will be issued.
7/7/26 3:50PM EST - Called and left a message.
We need to understand how these tubes are being used. The caps are made to fit the tubes they are mounted on and not for use with other Vacutainers.
Looking forward to speaking when you are available.
7/10/26 4:13PM EST - Called 2X this week and left messages and sent an email asking for time to talk.
How many packs of tubes have you used?
From this review it sounds like just one. Perhaps the fastest resolution is to send a shipping label to bring the balance back to us and refund that portion of your purchase?
7/13/26 - It was great to connect with you Jennifer! Thank you so much for sharing the video. It gives us a clearer picture what is going on.
Lets continue the email conversation and get this resolved to your satisfaction.
A simple purchase; the product arrived a day earlier than promised and the price was great and using ground transport there was no shipping charge.
Reply from Stellar Scientific2026-06-28
Thank you very much Rick for trusting us to take care of you, and thank you for highlighting the parts of your experience that delighted you.
J
Joanne Au · 1 review · Experienced 2026-06-18 ·
★★★★★
Amazing customer service
I reached out to Stellar Scientific to follow up on an order we placed and they responded to my inquiry within the hour. I wanted to especially thank Michelle and Elisa on the team who are always so helpful and quick to respond to my questions. They are so lovely to work with!
Reply from Stellar Scientific2026-06-18
Thank you so much Joanne for this fantastic review!
A special thank you for identifying the team members that took such good care of you.
We will be sharing your feedback internally so Michelle and Elisa receive praise from their colleagues as well.
We appreciate your business very much!
Excellent customer service! They helped find the product that fit our needs, checked availability, and shipped the order quickly.
Reply from Stellar Scientific2026-05-28
Thank you so much Janna for trusting us to take care of you!
We will be sure to share this wonderful review with Raphael (Rafi) to let him know his follow up and diligence made an impact.
Great customer service! I appreciate the time the rep took to help me understand and make an informed decision about which products would best fit my needs. I also appreciate that they specify on their site which items are made in the USA.
Reply from Stellar Scientific2026-05-26
It is so wonderful to take care of our local scientists!
Thank you Emily for your continued support and for letting us know about your positive experience with Elisa!
Our ordered arrived in a timelly mammer and in great condition. customer service is on top of it. No issues..
Reply from Stellar Scientific2026-05-08
Thank you much Irma for your business and for writing this review to share feedback with us!
We are constantly striving to be the very best lab partner in North America.
Your kind remarks make a difference to our team.
Thank you for your trust and for choosing Stellar Scientific
W
William R. · 1 review · Experienced 2026-04-30 ·
★★★★★
Stellar Scientific Exceeded My Expectations
I recently had to navigate a return process with Stellar Scientific and Michelle Monteith-Jones in customer service made the entire experience completely painless. She communicated clearly throughout the process, coordinated returns with two separate vendors, and went above and beyond at every turn. That is the kind of service you just do not see very often. Stellar Scientific has earned my respect and I would not hesitate to recommend them to any lab or research facility.
Reply from Stellar Scientific2026-05-01
What a special review to wake up to today!
Thank you so much William for taking the time to write this beautiful tribute to Michelle.
Again and again she demonstrates her passion for service and commitment to the Stellar values that drive our company.
She is an absolute superstar and we are deeply humbled to have her on the team.
We appreciate your kind words and hearing we are so well thought of.
Thank you so much Rita for trusting us to take care of your scientists!
And, thank you for taking time from your busy day to let us know about your experience with us.
We appreciate both very much!
Thank you very much Armando for your business and for taking time from your busy day to share very important and helpful feedback with us!
It seems that the item you ordered requires cold shipping and must go overnight.
It's crazy how much a small package can cost in such a situation.
We will speak with the supplier to see if there was any other way we could have gotten these to you quicker and for less money.
Thank you Akshay for trusting us to take care of you!
We are very honored to receive your positive feedback about your experience with us
Thank you for choosing Stellar Scientific
Thank you very much Jacqueline for trusting us to take care of you.
We know you have many places to buy lab supplies from. It means a lot to us.
It is especially rewarding to hear we will be seeing you again.
Thank you for choosing Stellar Scientific
I
Ian Enriquez · 1 review · Experienced 2026-04-02 ·
★★★★★
I would like to express my extreme…
I would like to express my extreme satisfaction with Stellar Scientific, and especially with Elisa Weaverling for her outstanding customer service.
Our department was in need of laboratory equipment, and after conducting some research, I came across Stellar Scientific’s website. I requested a quote and received a response the same day. In addition to offering unbeatable pricing, Elisa took the time to thoroughly address all of my questions and concerns with professionalism and expertise.
Her responsiveness, knowledge, and attention to detail made the entire purchasing process smooth and efficient. I highly recommend Stellar Scientific and encourage anyone seeking laboratory equipment to reach out to Elisa directly. I will certainly be contacting her again for future laboratory needs.
Thank you very much, Elisa.
Sincerely,
Ian Enriquez
UC Davis Pathology
Reply from Stellar Scientific2026-04-10
Thank you Ian for this magnificent review!
We are so honored to be found deserving of your attention and grateful to have Elisa on our team.
Your review was shared with the company so that Elisa could receive praise and congratulations from her colleagues.
We are a small, family-owned business that believes scientists need to be treated with great respect.
Thank you for giving us the opportunity to take care of you and your lab.
This was our first time ordering from Stellar Scientific. We were super pleased with how fast we received the material. I was also beyond pleased with the Customer Service experience. After ordering, we received an email from Elisa, who has sense been kind enough to piece together quotes for us for everyday consumable products!
Reply from Stellar Scientific2026-04-06
Thank you so much Alexandra for trusting us with your business and giving us a try.
Customer service is the most important thing we do and a review like this is very rewarding on many levels.
We will share this review with the whole team so Elisa can receive praise from her colleagues.
She is an exceptional person and we're so fortunate to have her on the team.
We look forward to wowing you again!
