Stellar Scientific (stellarscientific.com) has a 4.7 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 58 of them were added in the last 12 months. Last updated 2026-08-10.
Excellent service! I was really impressed by the support I received from Stellar Scientific. The local representative was a pleasure to work with and made the whole process seamless. Great communication and care.
Reply from Stellar Scientific2026-03-30
Thank you so much Laura for trusting us to take care of you, and thank you for taking time from your day to let us know about your experience with us!
It is very meaningful for our Stellar Reps to be praised for their skill and care.
We will share your review on Slack so Lauren's colleagues can congratulate her as well.
Thank you again for choosing Stellar Scientific!
Whether it is s payment issue, or rerouting an order, the customer specialists will engage professionally and promptly. At a time when every companies struggles to compete with training and retaining a specialized focus group that is knowledgeable with procurement and supply issues, Stellar continues to dominate the landscape. Shout out to Michelle and Tina. You guys are the epitome of success.
Reply from Stellar Scientific2026-03-27
WOW! Diana you just took our collective breath away with this review!
Thank you for providing such clear detail about how the team took care of you and what makes us different from other lab suppliers.
Your review is lighting up the company Slack channel and making people feel very proud of their colleagues and their company
Thank you for your trust. We know we need to keep earning it every day and hope to never disappoint.
Thank you so much Chandie for trusting us to take care of you and your lab!
And, thank you for making time to provide us with this positive feedback!
We love making happy scientists and appreciate hearing we're doing a good job!
Thank you for choosing Stellar Scientific
W
Wing · 5 reviews · Experienced 2026-03-16 ·
★★★★★
STELLAR yet again
One of the best parts about shopping at Stellar is that you know their customer service is something you can rely on every single time. I asked for a quote from Elisa and she got it for me THE SAME DAY and at such competitive pricing too. I've never seen any other company get back to me so fast. Please give Elisa a raise because she is amazing and one of the reasons why my department has been a returning customer for so long. Looking forward to my next purchase of quality lab supplies!
Reply from Stellar Scientific2026-03-19
Thank you very, very much Wing for all the kind things you've shared about your experience with us, and Elisa in particular.
You've captured the essence of what we endeavor to deliver every day. Elisa is an absolute gem and we're very honored to have her on the team.
We've shared your beautiful remarks on the company slack channel so her colleagues can congratulate her as well. She's someone we all look up to.
Thank you for making Stellar Scientific a partner in your work for so many years.
Product was delivered on time, but please put the addressee's name on the mailing label. The company was listed, but my personal name was not, so the receiving team did not know who it was for.
Reply from Stellar Scientific2026-03-19
Thank you very much Chris for bringing this to our attention! You are 100% correct.
We've notified the supplier who drop ships these for us so they can find out how this happened. Your name was on our PO.
We're very honored to have the opportunity to take care of you and to know you want to help live up to our Stellar name and reputation!
From the website presentation of products to execution of orders were all smooth. Keep it up
Reply from Stellar Scientific2026-03-15
Thank you Ashok for such a meaningful review!
We especially appreciate when customers share their entire journey with us.
If you see something we can be doing better, we'd love to know!
Received my package on time. Website user friendly! Tracking and shipping updates!
Reply from Stellar Scientific2026-03-06
Thank you very much Ayana for trusting us to take good care of you!
We very much appreciate your helpful and defined feedback.
Thank you for choosing Stellar Scientific!
I am new to Stellar Scientific. I am grateful to have found them. They are very well stocked, and shipping came on time with multiple orders.
Reply from Stellar Scientific2026-02-20
Wow! Thank you so much Tami for this very meaningful review!
We're so glad you found us and we appreciate each opportunity you've shared with us to take care of you!
Stellar Scientific has always been one of the go to places for our QC team. Fast delivery , Great product , Great prices and delightful people.
Reply from Stellar Scientific2026-02-10
Thank you so much Shannon for taking time out of your day to share this wonderful feedback with us!
We are so honored to be a partner in your work and humbled to receive this praise.
D
Deb · 5 reviews · Verified · Experienced 2026-01-13 ·
★★★★★
5 stars
Products are easy to order and they come quickly. Customer service is very responsive
Reply from Stellar Scientific2026-01-21
Thank you Deb for your business and for sharing this wonderful feedback with us!
The ordering process is good. The shipping is less so. This is our second order of glass vials. They are not well packaged and arrive broken. Perhaps this is unavoidable but there could be some additional steps in packing that would reduce the chance of damage.
Reply from Stellar Scientific2025-12-18
Thank you very much for notifying us about the damage that is occurring during shipping/delivery.
We are terribly sorry to hear about this and will review procedures with the warehouse team to figure out how to improve the product security.
Did the breakage happen with your first order as well? Were all 3 units you ordered this time broken?
We'd be happy to offer a replacement to compensate you for your loss.
If you could reach out to [email protected] in the morning and share a photo or two that illustrates the poor packaging and how the product was impacted, we'll get right on it.
My items were packaged and shipped perfectly, not one glass break!
Reply from Stellar Scientific2025-12-17
Thank you so much Audrey for your business and thank you for commenting about the quality of how your items were packed!
What would be the point saving a few dollars purchasing from a small business if you had to deal with so much hassle on the back-end?
We love making happy scientists!
Thank you for choosing Stellar Scientific
Thank you Tabitha for your continued partnership and support!
We are so pleased to know you enjoy working with us!
M
Marissa · 1 review · Experienced 2025-12-01 ·
★★★★★
Poor communication, slow response, unhelpful
The customer service representative I've worked with does not seem well versed in working with academic customers. They also don't seem to have a good grasp of the ordering process as their instructions have been wrong and things like $100 minimums are a surprise to the representative. Responses take multiple days, and it's been more of a hassle to work with them to replace a broken part on an apparatus they sold us rather than go through another vendor that we did not get original parts from.
Reply from Stellar Scientific2025-12-03
Hi Marissa - Your displeasure has been noted, but you did not provide any information to help us identify who you are to know what this is all about.
I've spoken with members of our customer service team and nobody knows who Marissa is or what this might be about.
However, you refer to a "$100 minimum surprise" which did come up today regarding a customer from Wayne State University.
Are you connected with this lab?
If this is the situation being referred to, we'd be happy to discuss this with you further by phone and get it addressed.
Unfortunately, suppliers can change their requirements at will and do not always communicate new processes to their distributors.
We think we have a workaround to this issue
410-764-2225 - Michelle Jones knows this case best, but you can ask to speak with me together with her so we can get this resolved.
If this is not what this review is about, without additional information we are unable to do much to help.
Lee J Lowenstein
President
