Step（step.com）在 OK.one 的综合评分为 4.2 分（满分 5 分），基于本站收录的 100 条用户评价，属于金钱与保险分类，口碑良好。79% 的评价为 4 星及以上，18% 为 1 星；商家回复了 94% 的差评；近 12 个月新增 32 条。数据最后更新于 2026-08-11。
1 星的客户服务帮助我恢复了我的帐户。我的帐户出现故障，导致我退出，我必须找出如何联系他们。 一天后回来，但当我问发生了什么事时，他们告诉我他们不能告诉我。这是第一次发生。我被黑了吗？他们不能告诉我或者不愿意告诉我为什么？我不知道。如果你不能告诉我那我为什么要把我的钱托付给这家银行呢？当心！
Hi Meesh! We'd be happy to take another look at any issues you're having, but we're happy to hear our team was able to get your access to your account! Feel free to email us at [email protected] 💙💗💛
他们明白了情况，立即采取了行动！谢谢你！
We love to hear it, Mari! Thanks for taking time to leave us a kind review, and thanks for being a part of Step 💙💗💛
惊人的！！总是乐于助人
Hi Khiana! We're so happy to hear that the Step team has been helpful for any concerns you've reached out to us about. Thanks for your 5-star review and for being a part of Step 💙💗💛
我已经使用step超过两年了，它确实非常好，我什至没有设置直接存款，也没有设置任何费用，客户支持总是很好，很快，他们在这方面做得很好 如果您想要一家免费银行，我建议您使用这家银行
We love to hear it, Carti! Thanks so much for rating us 5-stars and for being a long time member of our #StepFam! 💙💗💛
Hi Brenda, wow! Thanks so much for sharing your experience with us, rating us 5-stars, and for being a part of Step! 💙💗💛
我给女儿办理了一张信用卡，她可以用它来学校实地考察。这张卡被拒绝了。它说在我注册的正确帐户中。试图联系客服，但没有人能帮助解决任何问题。打电话给客户服务而不是使用应用程序，他们挂断了我的电话。
Hi Becky! Our team would be happy to look into this, however it sounds like maybe your teen's card wasn't active. We apologize for any confusion, please contact us through the app or by emailing us so we can assist! Looking forward to hearing from you 💙💗💛
很高兴我已经使用它大约一年了，确切地说是从 17 岁开始。我上个月选择加入，4 月 16 日，这是我的 18 岁生日。它说我将能够在 6 月 12 日看到我的分数。这些信息准确吗？
Hi Anthony! Thanks so much for sharing your experience with us, we're so happy to hear that Step has helped you get ready for your credit journey! Yes, typically your initial credit report can take between 30-60 days to show in your account. Please reach out to us after June if you still don't see any updates in your Step app! Thanks for being a part of Step 💙💗💛
非常好的公司，我拥有相当多的金融科技银行 chime、oxygen、ugami 等，但我经常遇到的一个麻烦是我们有一个支票账户，但该卡是信用卡，将来会有借记卡，或者有什么计划，当我将我的账户信息放入某些服务时，他们需要一张与支票账户链接的借记卡
Wow, thanks Cye! We greatly appreciate your review, especially after having used many similar apps to Step and choosing us! We'll be sure to share your feedback to our team about the possibility of debit cards in the future. We're happy to have you here with us at Step 💙💗💛
未开设账户，然后为我 10 岁和 13 岁的女儿开设了 Step 卡。我 13 岁的女儿对银行应用程序很着迷，为了获得借记卡，她需要订阅 Step Black。 我将 20.00 美元存入她的账户。这是二月。今天，即使在联系 Step 的整个惨败之后，告诉他们应用程序右下角*没有个人资料按钮*可以取消订阅 Step Black，然后 STEP 给我发送 50.00 美元来纠正这种情况...... 我打开我女儿的 Step 帐户，发现他们再次收取了她未订阅的 4.99 美元月费。 我绝对受够了这些掠夺者。
Hi Michele, our team has contacted you on a few different occasions to assist in closing of you and your teen's accounts. We have also issued a credit to cover the cost of your Step Black subscription. We would be incredibly happy to help fully resolve your issues, however unfortunately we haven't heard back from you about these concerns. Please reply to our emails from [email protected] so we can fully resolve this with you. We look forward to hearing from you.
嗨，我想大声喊出STEP，他们的客户服务是炸弹，他们能快速解决您的问题并以如此尊重的态度对待您，总是友善且愿意提供帮助。如果您想要一个值得信赖的帐户，请前往 STEP，您不会后悔的！您可以做很多很酷的事情，例如为您的孩子穿上黑色衣服，甚至与您的朋友一起玩问答游戏！还等什么，快去下载并像我一样开始享受 STEP 吧！ 🙏❤️
Hi SMD, Wow! Thank you so much for such a kind 5-star review and for sharing your experience with our customer support team. We'll be sure to share your feedback to them. Thanks again so much for your wonderful review and for being a part of our #StepFam 💙💗💛
我喜欢这个应用程序，并将其推荐给所有人。它易于使用，有助于提高您的信用。我已经使用step 4年了，它是我使用的主要银行。每当您遇到问题时，他们都会确保尽最大努力提供帮助。
Hi Amaya! Thanks so much for sharing your experience with us as a long-time Step member! We're happy to hear that Step has become a main financial staple in your home. Thanks for being a part of Step! 💙💗💛
我因使用网络内自动取款机而被收取费用，并被告知即使他们在网络位置撒谎，他们也不会报销费用
Hi Shamyra! If you were charged for a fee in-network then please reach back out to us so we can review this transaction. We look forward to hearing from you! 💙💗💛
We love to hear it, Jennifer! We'd also love to hear what could help upgrade your review from 4-stars to 5-stars! We're always open for feedback. Please reach out to us through the app or by emailing us at [email protected] 💙💗💛
出色的客户服务，非常快速且反应灵敏 - 通过电子邮件。我们一家人都非常喜欢 Step！
We love to hear it, Desiree! Thank you for sharing your experience with us, we're elated to know that you and your family are enjoying your financial journey with Step 💙💗💛
Hi Prxvokc! Thanks for the 5-star review and for sharing your experience with us. We're happy to have you here with our #StepFam 💙💗💛
他们是最棒的！！！！我的帐户被锁定多年。无法登录，我最后联系了客服，直到我的账户里他们才放弃。干得好，伙计们！
Hi Kimberly, wow! Thank you so much for sharing your experience with us and rating us 5-stars. We're happy to have you here with us at Step 💙💗💛
让我在 Ste 的经历非常美好的是，他们的客户服务提供商非常棒！他们乐于助人、快捷、礼貌、专业。
Hi Timothy wow! Thanks so much for sharing 5-stars with us, we'll be sure to share your kind feedback to our team. Thanks for being a part of Step! 💙💗💛
非常有帮助和耐心，直到问题得到解决！爱步。我的大学生一直在使用它。已经很棒了😊
HI Mary! We're so happy to hear that our support team was able to assist with your concerns. Thanks so much for sharing your experience with us and thanks for being a part of Step! 💙💗💛
我真的很喜欢这个银行业务，这是建立信用的好方法，每次购买都能省钱，这太棒了，最好的事情是你可以提前 2 天收到付款，我真的向任何人推荐它。
We love to hear it, Gerardo! Thanks for sharing your experience with us, we're elated to know that Step has been a helpful tool for your financial growth. Thanks again for being a part of Step! 💙💗💛
他们非常乐于助人，反应迅速，并尽力尽快帮助您并尊重您
Hi there! Thanks so much for sharing your experience with our customer support team. We'll be sure to let them know that they were able to assist you quickly and respectfully! Thanks for being a part of our #StepFam 💙💗💛
共 100 条符合条件的评价