hate these people
hate these people, do a return and they want me to write out a 400000 word address... scums
关于 Store Dji
数据更新- 网站
- store.dji.com
- 分类
- 电子与科技
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 13 条评价
- 差评回复率
- 0%（0/83 条）
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商家自述
As the market leader in easy-to-fly drones and aerial photography systems, DJI quadcopters like the Phantom are the standard in consumer drone technology.
Store Dji靠谱吗？
Store Dji（store.dji.com）在 OK.one 的综合评分为 1.6 分（满分 5 分），基于本站收录的 100 条用户评价，属于电子与科技分类，口碑较差。80% 的评价为 1 星，差评比例偏高；商家尚未回复差评；近 12 个月新增 13 条。数据最后更新于 2026-10-24。
用户怎么说
I ordered the new flip and received…
I ordered the new flip and received different items. An investigation had to take place due to their internal logistics. They admitted to the issue. Took more than two weeks (still not received it). They were very polite and offered me some compensation, but I lost the Chinese New Year celebration footage. This would never have happened in China; the new team in Europe are really not on the same level.
Here’s the revised version:
Here’s the revised version: I’ll admit the customer service agents are polite and try to help, but I cannot recommend this company. They wronged me and failed to take responsibility for it. I returned the expensive item and will never purchase from them again.
Never received my order and no customer…
Never received my order and no customer service or support.
DJI Strore FFM MyZeil? Never ever
So ein unprofessioneller und nicht kulanter Laden, never ever in dem DJI Store Frankfurt. Mega kundenunfreundlich.
Bloody brilliant
I never give reviews, but after almost not buying from DJI store because of all the bad reviews, I'm really glad that I did! Drone arrived the day after I ordered it 😳😁 in perfect condition, it's great 👍 And when I contacted customer service because of a missing head strap for the goggles they quickly sorted me out and sent one straight out. Great service, great products, five stars 🤩
Do Not Buy anything from DJI
Do Not Buy anything from DJI. CCP spyware trojan horse company.
An utter nightmare and very poor customer service
I was going on vacation and saw a promo of the new DJI Power 500 power bank on YouTube. I checked there shop and I advised the device would be with me before leaving. I immediately ordered the main unit and the 12v charger cable (£504 for both), i foolishly trusted the Youtube review and the brand DJI. That was my first mistake! Firstly the two items were being shipped separately! The cable first with DHL which I was promptly informed would arrive as per advertisement- remember I was time restricted. My sales portal stated both had been shipped but when looking at the main power 500 unit it was sat waiting to be handed to UPS. The UPS tracking advised they were waiting to receive the item. It obviously was not going to arrive in time for my departure which the unit was purchased for. Then the fun (NOT!) Really started. I contacted them on the day the item was advertised to arrive. It took 30mins to get through and, knowing it would be unlikely I would get this in the advertised time frame I asked for it to be cancelled. I was told the first of many lies at this point. I was told it was referred to the team as priority. I then decided to also cancel within my shopping portal. I also refused delivery of the cable needed to charge as it would be of no use without something to charge it with! I then contacted them via Chat. The 'people' at the other end simply followed a script so much so I actually asked if it was a chatbot. I asked about cancellation and when this would happen. I was informed it was of utmost importance and sorry for the inconvenience yadda., yadda. I asked again the same question and was told it had been escalated as a priority again! The next thing I received a notification from UPS that the delivery had been terminated. Shortly after I received another UPS notification with a different consignment number stating they had the parcel and it would be delivered the following day. So... no cancellation was acted on! In fact the portal still had the original consignment number. I contacted them again on the day the parcel was due to ask for my money back as I now did not have the charging cable to use with the unit.. they told me that the parcel was cancelled! I then advised them of the second notification and new consignment number and Doh! I, the customer was correct... I thought this was a technology company! This has never been reflected on my order in the portal! I insisted I want the refund today and was told I would have to refuse the delivery of the new consignment and wait for it to return, be inspected and a decision made regarding the refund. In total up to 11days! What if it is damaged on the return journey....? These liars could make anything up - they have shown a complete disregard for customer service and fabricated the truth around prioritisation. This is an issue DJI created but somehow, me, the customer is now having to chase for the refund. I have been told this is a priority! In short DO NOT buy from these cowboys. They lie and do not do as they are asked. I am still waiting for a response from them. I have advised I am seeking legal advice and will be contacting my credit card company. Update: 14th July 2024 (day 5 since cancelling online and by phone). DJI informed via phone call refund has already been acted on and will take 1-3days. DJI email on case stated the cable has been pre-refunded, (£45), whatever that means, and that they are awaiting a response from UPS on status of return and as soon as this is confirmed I will get a pre-refund against this item (£459). I have checked the UPS tracker and it clearly states refused and return to sender but then states that a re-delivery has been requested! Update 15th July: I decided to contact UPS myself by phone. I was instructed by DJI to refuse delivery and for return to sender, which i did. The device, being a lithium battery, was identified as being 'hazardous material' and DJI have not contracted with UPS for return of devices of this type. It is therefore sat in a distribution centre for re-delivery. I have had to accept it being delivered but will now need to request a returns label, which frankly feels like it will be equally as challenging. Update 16th July DJI 'customer support' ignoring me! This now feels like a case of fraud. This company really need to get their act together!
Some issues need fixing but on the whole, decent customer support.
[Updated] Despite my original score of 1 star, DJI Store have actually made a considerable effort to repair the relationship with me and that hasn't gone unnoticed. ---- I recently went to purchase an accessory for my DJI Gimbal. I decided to go direct thinking it would be straightforward. Was I wrong. The item remained in processing for over a week with zero feedback or updates on what was happening or where it was. After 9 days of waiting and trying to contact someone at customer support who could help, all they did was tell me my concerns had been reported to the relevant department, so I applied for a refund. 5 days later, I’m still waiting for someone to approve my refund (no it’s not automatic, even though the system knows my item hasn’t been shipped). At this point I’m unsure how much longer this will drag out for. I’ve since had to purchase the item elsewhere, even though I haven’t been refunded for the original order.
Chinese company behaving like a Chinese company.
Surprise. Surprise. Not immediately apparent you are dealing with a Chinese company, which is quite deliberate - they know very well that many buyers simply will not buy if they understood this. In effect this is a form of deception. Your order is coming from China. This will take time. Many buyers were surprised by this. Communication is poor. Returns almost impossible. Quality control is FAR below standard. If you must buy DJi, then at least do so from a U.K. stockist. That way you have U.K. protections and the ability to return faulty items.
£3,500 rip of. Bad service.
Purchased £3,500 worth of drones via an in app advert offering a free drone carry bag upgrade as a free gift. The bag did not turn up. I contacted support to be told they had ran out of stock so I would not get one. I then challenged why the advert was still live if the promo stock was not available and was then told i ordered a few days before the promo started so did not qualify. Keep in mind i ordered using the promotion banner. Im petty enough that ive now raised a return label request for 3.5k worth of drones. Order: 0446768730311
Abysmal
Abysmal. Do not buy from here! Got a faulty (leaking - strong nail polish smell which has since leaked all over the bag I bought) battery handle for the Osmo Pocket 3 and they need to “authorise” a return despite me having 14 days legally to return which I’ve requested now over and over and they keep replying with nonsense 1 day at a time. I’ll probably end up down the chargeback route. This is literally illegal. Do not buy from these guys direct. Worst experience I’ve ever had. This is ridiculous. Will be contacting trading standards also.
Terrible and confusing
Terrible and confusing. Spent £1000. Ordered 3 items. Said one was delivered but I did not get anything. The other 2 said notification was left but I did not get anything and was returned. No contact. £1000 down nothing received 3 weeks later. Customer service slow and bad.
Worst customer service!
Ordered kly more kit only. They insist the successfully delivered my order by leaving it under my doors when I was away from home. Ended up reporting it as scam with my bank. Customer service at its worst.
Absolutely disgraceful
I like a lot of people got told by DJI, If you upgrade to Care Express It will be a fast turnaround, but my drone is STILL In customs.....I'm fuming!!!!!!!!!!
brilliant customer service with a…
brilliant customer service with a damaged parcel, the contents were fine but packaging was all ripped, credited my account with £20 as an apology
AVOID dji webstore, probably dji altogether
-opened account -placed order -next day checked account - said there were 0 purchases -mislead to believe I was dealing with and purchasing from dji drones in China ( 深圳市大疆创新科技有限公司) (should have known better) -turns out my money went to SAIKORON LLC. an importer based in the USA -tried customer support chat wirh dji for a long time, useless. They wanted multiple screenshots which I was unable to provide. What more do you need than my order number? -dji may make good drones, but they should stay in China where they can be held accountable. Horrible experience. dji are scammers and cannot or choose not to run a web store with integrity. China.
RUN I purchase a DJI Mini Pro 3
I purchase a DJI Mini Pro 3. Within days the Gimball stopped working. They told me to send it back and I did. Today they called and said based on the flight data they would not repair or replace it. The flight data, which is all recorded will clearly show the unit has never crashed or had any issues. It did have a blade get caught by a single stem of a hanging house plant but landed just fine
PRODUCTS ARE EXEMPT FROM UK COMSUMER RIGHTS
I had an interesting chat with these folk. I was going to buy a refurbish drone from them. I ask them about their warranty. I was surprised that after 14 days you are not entitled to a replacement or cash. I quoted UK customer rights to them but the reply was the same. This also applies to brand new products as well. Anyone buying a drone from these guys are not covered by UK legislation. Not sure if you could get a refund from the credit card company. I have not looked into this
Lies afte lies
so i buy a mini 3 pro, the expected delivery date is all lies. it ended up late for 3 days. I requested for me to it pick up instead. guest what, they schedule the pick up the later than suppose delivery. It boils my blood. glad that that im not the only one who experience this.
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