i buy a drone with delivered time…
i buy a drone with delivered time 10/8/2022 and after payment the delivery date change to 16/8/2022. The dji support dont help and wasting my time.
关于 Store Dji
数据更新- 网站
- store.dji.com
- 分类
- 电子与科技
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 13 条评价
- 差评回复率
- 0%（0/83 条）
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商家自述
As the market leader in easy-to-fly drones and aerial photography systems, DJI quadcopters like the Phantom are the standard in consumer drone technology.
Store Dji靠谱吗？
Store Dji（store.dji.com）在 OK.one 的综合评分为 1.6 分（满分 5 分），基于本站收录的 100 条用户评价，属于电子与科技分类，口碑较差。80% 的评价为 1 星，差评比例偏高；商家尚未回复差评；近 12 个月新增 13 条。数据最后更新于 2026-10-24。
用户怎么说
Very bad service I would never…
Very bad service I would never recommend someone to buy a dji they are trying to steal from you even if you have a refresh, if you contact the support they are saying sorry we can't help you so basically the care refresh I have bought two months is useless.
Crap
This company sells crap products. They have NO customer service
Great Product, Crap Customer Service.
How can such a great product come from such a dysfunctional and anti-customer organisation. I purchased a Tello Edu which is great and so bought a dji mini2 from DJI direct for xmas. At the time of purchase it would be delivered on time for xmas but then it spent 2 days being picked in the warehouse so I contacted customer support. From there it went badly downhill. They told me that it would not be delivered before xmas so I asked them to cancel it because I could buy it through Amazon and they could deliver it on time. They said they would cancel the order but then they shipped it instead. This was shipped with DHL and they put a stop on the delivery so that it would be returned to them, but nobody told me this so I cancelled my order with Amazon and figured, hey DHL is going to deliver this anyway and it actually will be on time. I emailed them to say I had done this. Next I know DHL thinks it is being returned to DJI, DJI tells me its going to be delivered and there is nobody to talk to who can make any sense. Eventually, I speak with a person at DHL and they say best to assume it is going back to DJI. So, I end up buying the drone direct from Amazon and it is delivered for xmas. Meanwhile, DHL now says it can't find the parcel to return it and DJI says it won't refund the monies until DHL does return it. Fortunately, I paid with a credit card so I have made a claim under Section 75 of the consumer credit act - but what an absolute nightmare. Best advice. If you want a great drone, buy a DJI but for goodness sake do not buy it from DJI. Buy it from Amazon because at least they have customer service.
Good Store
I purchased the DJI Mini SE fly more combo. It is a good product and it arrived quickly
Scammers
How in this world, a company is able to stills peoples money this way? Firmware problems makes useless their's drones and there is nothing we can do
I just want to give DJI a good review
I just want to give DJI a good review. I online ordered a MINI2 on Oct 18th,2021. It was shipped from SHATIN, HK. I received my order on Oct. 25th via Fedex. I am in Canada. I am very happy for this online purchase.
In 2019 I bought a Mavic Air
In 2019 I bought a Mavic Air. My gimbal cover is unfortunately defective and I would like to buy a new one. The dealer tells me that the product is discontinued and can not be ordered! Can this be true? I will NEVER have a DJI again!
I placed an order on September 24 for a…
I placed an order on September 24 for a battery. Eversince no tracking number procided and no reply to emails or phone voicemail. They are not even replying to my claim with PayPal. I feel seriously scammed.
Paid for overnight delivery (nightmare)
Order entered are reviewed by DJI the following day. DJI takes 2-3 days to set up product to shipment. Package is routed to Japan from China and then delivered to UPS. UPS scans the product package the following day. UPS prepares the package for scanning. The package remains in transit for 2 days until it arrives to Anchorage, AK. The package is then sent to Louisville, KY. When I track the package at UPS they say "Your package is pending release from a government agency. Release of the package to UPS may take up to 10 days". NOTE: DJI sent the package to my previous address (moved 2 years ago). Now I need to pay a fee to make an address change (I already entered when ordering the product). As of today, package is still held in Kentucky. NOTE: Destination is San Antonio, Texas. In summary expect 2+ weeks to receive your order. Make sure you double check address both DJI and UPS tracking.
DJI flat-out lies about shipping
DJI flat-out lies about shipping. I received an email stating my package was shipped on the 13th of August 2021 and even the order status page on their website shows that my package was shipped. FedEx does not have the package and when I contact DJI support they keep telling me that my package will ship at a later date. That date has changed 7 times yet they are still listing my package as shipped! FRAUD! They ripped me off for almost a grand and can't tell the truth!
NO AFTERSALES SUPPORT! BEAWARE
The worst customer service experience I have ever had. I didn't purchase the product directly through DJI but one of their resellers in Canada. All stores that I have seen that sell DJI products explicitly states on their site and at point of sale that all sales are final, and all returns, exchanges and refunds are exclusively dealt with directly by DJI. Except when you call DJI they claim that its the dealers responsibility to issue a refund. So you end up stuck in the middle with a piece of S*** product that doesn't work and no where to go. I have spoken at length with the owner of the store I purchased the RSC2 Gimbal from and they say as part of their contractual agreement with DJI, it explicitly states that DJI will handle all aftersales support. Well isn't that convenient. If they handle the aftersales, and do nothing then they get to keep your money without spending more on fixing anything. This is actually bordering on the line of a scam. I tried to raise an official complaint, the management don't call you back, I even tried stating that I will stay on the line until I speak with a manager. You end up on hold indefinitely. They just hope you get bored and hang up. This must have happened 10 times in a row when I was calling. The advisor responsible for this is called Russ. I absolutely regret buying a DJI Gimbal. I WISH I had gotten a Zhiyun Crane series instead. I will never buy another DJI product again.
What a shady company
What a shady company! They try to trick you (US customers) by advertising in Singapore dollars which is a lower price tag. It's very easy to overlook when you checkout. Then, when you purchase the product you realize it's in USD and the amount you are charged is about 20% higher. Why would you want to do business with people like these?
Truely terrible company.
Truely terrible company. Bought a DJI Air 2S and with care package and they have not included it - and are not doing anything to resolve. Bought a Smart Controller - took over a week to arrive and then didn't activate - refuse to exchange and instead say it needs to be repaired. Do not touch DJI - they are a corrupt company.
Sent wrong item, lengthy process
Ordered foam for fpv goggles and received inspire phone cradle. Took them 10 days to admit fault by which time I’d ordered elsewhere and had requested a refund. They confirmed refund over email but still sent the product. Now chasing the refund as I don’t need 2x foam. Quite shocked at the really bad customer service from such a giant of the drone world and won’t be shopping on their store again. Just happy it wasn’t a drone!
BE CAREFUL, no after sales. Read before buying
After spending a lot of money on the new DJI FPV, I found the aftercare does not exist. I emailed and spoke to them on live chat with a support request for a part. All they wanted to do was generate a revenue stream for an expensive repair. I only wanted 1 antenna wire and still no reply to email after 1 week. They advertise this product that if anything happens parts can be easily swapped out, but you cannot obtain the parts. Only basic accessories from the DJI store. Also if you're in the UK, no service center available, you will be expected to send your drone to the Netherlands at your cost. Still, no response so no further purchasing for me with DJI. This is a shame as I needed to purchase 9 more for clients, I'm glad that I have experienced the after-sales care before purchasing more. I think all the reviews say it all here. Don't let youtube videos convince you, make sure you research DJI beforehand by looking at reviews and experiences of others. The product is good, but if you need help or have an issue, you won't get the after-sales you expect. Also, there are customers out there that have purchased the after-care refresh package. BE CAREFUL, you won't necessarily get your drone back, it may be a refurbished one, not good for a warranty. I will share this on all social media.
Company breaking UK law by refusing a…
Company breaking UK law by refusing a refund for a faulty item. Unacceptable, will be taking this to trading standards.
Customer Service
I purchased a drone direct from DJI Store, when it arrived there were parts missing, I notified DJI straight away. Their customer service is totally non-existent, I would go as far as to say that I have never come across a company with such bad customer service. Despite sending emails on a daily basis, I got no response. They do not care, once they have your money, they are not interested if you have any problems. Please be aware, I would not buy any drone from DJI.
Unreliable Products
Not in the business of creating reliable products. Mavic Pro batteries no longer charge/work because you had to 'maintain' / 'discharge' them every few months if you weren't going to use them on the drone. This was never made clear. Support refuse to assist as the batteries were purchased so long ago. Honestly, is there even any point of putting the Mavic Pro as a device you can select on their website for assistance with as it's many generations old plus retailers have stopped selling long ago? Anyone with issues would probably get knocked back.
Refusal to extend warranty
Warranty expired only 1 week ago. Contacted DJI as soon as I saw this to renew. They point blank refused saying their policy would not allow them to. I haven't even used the drone this year due to lockdowns. Definite case of Computer says no!
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