As the market leader in easy-to-fly drones and aerial photography systems, DJI quadcopters like the Phantom are the standard in consumer drone technology.
Store Dji (store.dji.com) has a 1.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 80% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 13 of them were added in the last 12 months. Last updated 2026-10-24.
My first order placed just after Christmas, arrived before the new year, about 2 days. My second order, was "shipped" immediately, courier says it was never picked up. Their investigation took 2 weeks, which resulted in an "expedited shipping", still not shipped yet, over 2 weeks later. I should have just used Amazon.
Beware upselling - Attempted to purchase mini 4 pro - refurbished - flymore combo - showed available on website - 659£ - made checks with customer service on live talk - went through purchase steps and at close no longer available - was automatically returned to site - and surprise surprise offered the brand new mini 5 combo - £250 more - much delay from customer services - finally trotted out story that there was heavy demand and item had just been sold Nice try ! Not
I ordered a refurbished DJI Action 5 Pro which showed it was in stock when I placed the order, and it was due to be dispatched the following day. 6 WEEKS LATER after a lot of phone calls and messages I'm told the item is not in stock and they can't tell me when it will be. Terrible communication. I don't understand how they can allow back orders for refurbished units as they won't know how many are coming back or when. I'm feeling very much like I've been scammed right now. I'm extremely annoyed as I passed up on the Amazon Prime deals for this unit and now I won't get a good deal anywhere else. AVOID
My drone came next day I’ll definitely be using again
Absolutely Ridiculously Pitiful...they don't service alot drones anymore....guess they must be going under fast...give them a big fat Zero if I could
I placed an order for one Kingston Go Plus micro sd card and realized the card was not viable for a dash cam so I cancelled the order within an hour. I took a screen shot of the order details as being 'refunded'. I then received an email that I'll be receiving the item tomorrow which is completely devious. There is not any way to include files (images) that I've taken of the refund. I maintain and have secured all messages from DJI Store who is using AI to entrap others. I've already reported them to my bank card, American Express and shall not pay the DJI Store anything: nothing. This is absolutely sneaky and underhanded in order to entrap others. We will never, not ever go to this website ever again or recommend the DJI Store to any. The time sequence does not match the cancellation of the screenshot I've taken of the refund. Place an order at your own risk! Placed the order on May 26, 2026 and cancelled on May 26, 2026.
I have to honestly say I'm positively surprised by the customer care level. They honored the warranty free of charge, and customer care went above and beyond for my satisfaction. I'm a customer based in Spain, so I can only speak about the Spanish service here. I'd say the after-sales service was a level higher than Amazon's. Actually, I prefer to buy from the DJI shop rather than Amazon because of the level of trust they built with me. I rarely write positive reviews, so that says it all. My last contact was with Alexandra (Soporte técnico de DJI) and it was fabolous. Thank you
UPDATE: "I am updating this because my interaction with Customer Care Manager, Marvin, has been an absolute joke. Marvin has shown a complete lack of ability to actually resolve this issue and has handled the situation terribly. In his latest responses, he completely ignored my professional counter-proposals and the fact that DJI’s system accepted my money despite me explicitly selecting Gran Canaria, Spain, as my region. Instead of fixing the automated shipping errors and the broken record of European warehouse restrictions, Marvin's only 'solution' was to ask me to cancel my active order and place yet another one. He expects me to triple-pay and take the financial risk for DJI's incompetence while they hold my funds hostage. When I called him out on this, he simply gave up, sent a copy-paste apology, and walked away from the discussion. I have now officially taken this case forward to be reviewed at a higher executive level. I demand that DJI Global Management or a Senior European Executive overrides Marvin’s local failures and audits Case Number: CAS-32797639-N6C6B4 immediately. My order remains open and active. I am updating this to warn potential buyers about the absolute nightmare and broken practices of DJI Support. For a global multi-billion dollar tech giant, their internal systems, logistics competence, and customer care are deeply broken. My history with DJI started with a replacement drone that was supposed to be fully refurbished and tested, but suffered a catastrophic hardware failure and crashed instantly within 1 second of takeoff without me even touching the controls. That was followed by months of customs chaos. Now, I have spent weeks dealing with a microphone order mess since May 8th. Despite explicitly selecting my correct region as Gran Canaria, Spain, in the official DJI Store app, their system accepted my money but their management failed to handle the shipping logistics—completely missing the fact that DJI cannot legally ship equipment with batteries to my location from their European warehouse. To make matters worse, DJI is actively running localized promotional advertisements in the app to customers in Gran Canaria for items they legally cannot deliver here. When their system glitched, their support team's only 'solution' was to demand that I cancel my current open order and place yet another new one. Expecting a customer to triple-pay and take the financial risk for DJI's internal incompetence and locked vouchers just to fix a mistake made by DJI is completely unacceptable. I will not pay a third time because your automated store and logistics are broken. I demand that DJI Global Management or a Senior European Executive audits my active case history under Case Number: CAS-32797639-N6C6B4, overrides these local failures, and contacts me directly with a real solution. Look up my case and reach out.
I bought the DJI Osmo 360 from the online shop. It was on sale, so I got it for over £100 less than regular list. I placed the order on the Sunday just before the sale was due to end on the Monday. I got a call from a USA number on the Monday telling me that there will be a delay of about a month..,This turned out to be wrong as I received an email later that evening to say that my purchase was being dispatched, complete with tracking details. Wednesday arrived and the parcel started moving along the network. 3 pm it arrived ...perfect item , great, if somewhat confusing service.
Bought the osmo pocket 3 today and had a pleasant shopping experience.Staff YZ is very helpful explaining all features and comparisons of different products. He definitely recommended which device suits our needs for our trip. 5star for shopping experience and staff services 👌🏼👌🏼👌🏼
DJI shows products as available when they are actually out of stock, they deceive customers. I sold my working equipment to buy a new one, but it is out of stock even though the website shows otherwise. Now my project is at risk. Be careful.
Staff were helpful but the process of getting the aftercare plan was over complicated and a little misleading. I wasted a lot of time trying to bind my remote to my account only to find it already was. The instructions are vague.
Absolute Shambles of an Outfit!!! Ordered over £1700 worth of goods for Xmas & received the order on 18/12/25… The DHL driver handed me the box & took a quick picture then left! Holding the box I noticed there was an oddly rectangle shaped hole in the back of the box (not visible in his delivered pic as the hole was facing me!) I took pictures of the box & hole then just to be sure & cover myself I video’d opening the box… clearly a wise decision as I did in fact have 1 item missing! I contacted DJI immediately & forwarded them the pictures & video. After getting the dimensions from them of the missing item it surprisingly was around the same size as the hole in the box🤔 After quite a bit if back & forth I received an email today from DJI stating that they have contacted DHL & that they were not willing to refund or send a replacement for my missing item… however If I wanted I can contact DHL myself🤷♂️ Absolute Joke! Terrible customer service & after sales! Not the first time i’ve had issues with them either & spent quite a few ££££ over the past couple of years! They have some great products but seriously lack the customer service skills which will certainly make me think twice about ordering directly from the DJI store again!!!
What I disgusting company discriminate disabled people I supplied them letters from doctors stating I cannot go online but they insisted I had to go online to return a product that was faulty even after I made them aware of the quality act disgusting company of void
This company is a scam. Stay away from it.
Wish I saw these reviews earlier! Been waiting ages to buy the Osmo Pocket 3 Creator Combo, and got the estimated shipping date of April 24 and April 29 for delivery date. On April 25, the order was still processing and reached out to costumer service and they said the item was out of stock, only expecting to ship it early May. Mind you, the website still says the item is in stock! Emailed me to now say it’s expecting to ship early to mid-May due to the item being out of stock and gave me 20€ credit which I’m not gonna use because I don’t want anything else from them and even I wanted, what does that cover? Again, on the website, 3 days later, the item still doesn’t say out of stock on the website and gives an estimate shipping date of May 3rd and May 7th for delivery. I understand the popularity of the product and the shortage argument, however BE TRANSPARENT with your buyers from the beginning! I could’ve bought it in a local store in the meantime as I got a restock alert, but trusted their deadlines…
I spent £1700 on an Air3s Combo and accessories on the 20th April, it's now the 26th and it still shows up as "warehouse processing order". I can't get anywhere with help on expediting the order or even getting a revised delivery date.
I'm afraid I have to jump on the negative band wagon here. Utterly useless customer service. They sound polite but I got passed from agent to agent having to explain the same thing over and over. I've still got nowhere! My item was damaged on arrival so did a return form online. Since then I've been waiting for DJI to acknowledge the return and send me a returns form but had nothing. I tried live chat, the +442076603037 number and email and still nothing. Keep getting asked to wait another day!! Anyway I'm putting in a dispute with PayPal now and will let them deal with it. Order: 0448685102117
DJI TOP BEDRIJF Liam Zhan Afgelopen week, na enig vriendelijk hulpvaardig contact met Liam Zhan van DJI over heel soms kleine weergave storingen in de video , vroeg DJI om mijn bijna 1 jaar oude DJI-MINI-2-SE op te sturen Gratis verzendlabel Ze stuurden me een gratis verzendlabel Keurige rapportage l Werd keurig op de hoogte gehouden van de werkzaamheden bij DJI Zo snel Binnen 3 dagen stuurde DJI een hagelnieuwe DJI-MINI-2-SE terug Gratis Als garantie service hoefde ik totaal niets te betalen Top Begeleiding 24/7 Om de nieuwe DJI-MINI-2-SE te installeren even weer hulp gekregen van DJI 24 uurs dienst Dji 2 jaars refresh service Kreeg ook nog het aanbod voor een 2 jaars refresh service wat ik natuurlijk direct heb gedaan Na 1 jaar vliegen weer een hagelnieuwe drone en 2 jaar vrij van risico's en dat gratis met een vriendelijke glimlach van DJI Dit bedrijf weet wat zaken doen is Ik raad iedereen DJI aan Beter kan niet ! --- DJI TOP COMPANY Liam Zhan Last week, after some friendly helpful contact with Liam Zhan of DJI about very occasional minor display errors in the video, DJI asked to send my almost 1 year old DJI-MINI-2-SE Free shipping label They sent me a free shipping label Neat reporting l I was kept neatly informed of the work at DJI So fast DJI sent back a brand new DJI-MINI-2-SE within 3 days Free As a warranty service I did not have to pay anything at all Top Support 24/7 To install the new DJI-MINI-2-SE I received help again from DJI 24 hour service Dji 2 year refresh service I also received the offer for a 2 year refresh service which I of course did immediately After 1 year of flying a brand new drone again and 2 years free of risks and that for free with a friendly smile from DJI This company knows how to do business I recommend DJI to everyone It doesn't get any better than this!
I placed two orders last week for Air3s and Neo, so far nothing has been delivered. They didn't even ship it, a week later warehouse still processing my order!! The last order for AVATA 2 also was a problem!! I have an idea for DJI advertising slogan!! "The best drones in the world and the worst service in the world !!! " I'm holding off, I won't be ordering a drone again, too much risk with the shipping service, even for such good drones.
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