STStore Dji★★★★★
AVOID
I ordered a refurbished DJI Action 5 Pro which showed it was in stock when I placed the order, and it was due to be dispatched the following day. 6 WEEKS LATER after a lot of phone calls and messages I'm told the item is not in stock and they can't tell me when it will be. Terrible communication.
I don't understand how they can allow back orders for refurbished units as they won't know how many are coming back or when. I'm feeling very much like I've been scammed right now.
I'm extremely annoyed as I passed up on the Amazon Prime deals for this unit and now I won't get a good deal anywhere else.
AVOID
2026-07-31
DJDJI★★★★★
Not the best service but they redeemed themselves...
Originally 1 star with the title AVOID.
I ordered a refurbished DJI Action 5 Pro which showed it was in stock when I placed the order, and it was due to be dispatched the following day. 6 WEEKS LATER after a lot of phone calls and messages I'm now told the item is not in stock and they can't tell me when it will be. Terrible communication and transparency.
I'm extremely annoyed as I passed up on the Amazon Prime deals for this unit and now I won't get a good deal anywhere else.
Order ref 0448182602156
UPDATE (following this review)
I was contacted by DJI Columbia (I live in the UK) who were apologetic and explained the situation well. As a goodwill gesture, they issued me with some DJI credits so I could purchase a new one at a very discounted rate which I accepted. Updated my review but still only 3 stars because the previous service really was terrible sadly and it shouldn't have got to this point.
I will order from DJI again as the new unit came the following day. I'd just be a bit wary of the refurb deals.
2026-07-31
